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All Journal Abdimas Dewantara International Journal of Economics, Business and Accounting Research (IJEBAR) International Journal of Business, Law, and Education Abdimas Indonesian Journal
Septiari, Elisabet Dita
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Pendampingan Kualitas Layanan kepada Minimarket Credit Union Lestari Dharma Yogyakarta Septiari, Elisabet Dita; Francoise, Jeanne
Abdimas Indonesian Journal Vol. 4 No. 2 (2024)
Publisher : Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/aij.v4i2.487

Abstract

Credit Union Lestari Dharma is one of the cooperatives in Sleman, which has expanded its business from saving and loans into a minimarket business. As a new business, the management of minimarkets needs assistance with how to manage minimarkets so that many consumers come and buy, make profits and survive. The service activity toward minimarket is carried out by providing assistance to the manager and employee of minimarket CU Lestari Dharma in order to improve the quality of service. The material of assistance is SCORE (Sustaining, Competitive, and Responsible Enterprises) and marketing. The method of assitance is training, coaching, and evaluating, which lasts for three months from September to November 2024. The results of training and assistance for minimarket Lestari Dharma are increasing in efficiency of product finding and servicing, increasing in number of product sales, and smoother communication between managers. Overall, this activity have a positive impact on minimarket in increasing productivity and profitability. The continuous implementation of this initiative will help maintain and improve the performance of cooperatives.
LITERATURE REVIEW: FACTORS INFLUENCING ONLINE COMPULSIVE BUYING Pujianto, Jeanne Francoise Cen; Septiari, Elisabet Dita
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8, No 4 (2024): IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i4.16107

Abstract

This study is a descriptive study with a qualitative approach. The data of this study are literature studies related to “online compulsive buying.” The purpose of this study is to find out what factors influence online compulsive buying. Online compulsive buying is an important issue nowadays. It is because the rapid growth of the internet, followed by social media and e-commerce, has changed consumer buying behavior. The concept of buying before was to come to the store, choose, and pay with physical money; now, just press the smartphone, and it arrives at home. This convenience can satisfy consumers so that they will use it continuously. Online buying behavior will worsen if the consumer’s psychological condition is not good. It is called online compulsive buying. Then, this study was conducted to find. This study uses a literature review method with a systematic approach to explain the factors that influence and create online compulsive buying behavior. Several factors influence online compulsive buying: hypersensitive narcissism, anxiety sensitivity, social networking type, urge of online buying shopping and using social networks after viewing posts of influencers, material values scale (MVS), trier inventory for chronic stress (TICS), Barratt impulsiveness scale-15 (BIS-15), performance expectancy, effort expectancy, social influence, facilitating condition, stimulus - online platform characteristics, scarcity, online buying intention, online impulsive buying behavior, upward social comparison on social network sites, materialism, envy, gender, age, smartphone addiction, mood regulation, smartphone use, flow experience, online compulsive buying, online and offline compulsive buying behavior, distress, economic position, and income. Understanding online compulsive buying is important to understand factors that influence online compulsive buying, and to help consumers make effective interventions to prevent this negative behavior.
LITERATURE REVIEW: FACTORS INFLUENCING ONLINE COMPULSIVE BUYING Pujianto, Jeanne Francoise Cen; Septiari, Elisabet Dita
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8 No 4 (2024): IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i4.16107

Abstract

This study is a descriptive study with a qualitative approach. The data of this study are literature studies related to “online compulsive buying.” The purpose of this study is to find out what factors influence online compulsive buying. Online compulsive buying is an important issue nowadays. It is because the rapid growth of the internet, followed by social media and e-commerce, has changed consumer buying behavior. The concept of buying before was to come to the store, choose, and pay with physical money; now, just press the smartphone, and it arrives at home. This convenience can satisfy consumers so that they will use it continuously. Online buying behavior will worsen if the consumer’s psychological condition is not good. It is called online compulsive buying. Then, this study was conducted to find. This study uses a literature review method with a systematic approach to explain the factors that influence and create online compulsive buying behavior. Several factors influence online compulsive buying: hypersensitive narcissism, anxiety sensitivity, social networking type, urge of online buying shopping and using social networks after viewing posts of influencers, material values scale (MVS), trier inventory for chronic stress (TICS), Barratt impulsiveness scale-15 (BIS-15), performance expectancy, effort expectancy, social influence, facilitating condition, stimulus - online platform characteristics, scarcity, online buying intention, online impulsive buying behavior, upward social comparison on social network sites, materialism, envy, gender, age, smartphone addiction, mood regulation, smartphone use, flow experience, online compulsive buying, online and offline compulsive buying behavior, distress, economic position, and income. Understanding online compulsive buying is important to understand factors that influence online compulsive buying, and to help consumers make effective interventions to prevent this negative behavior.
Literature Review : Building Trust Sharing Accommodation Renoati, Anindhita Dipa; Septiari, Elisabet Dita
International Journal of Business, Law, and Education Vol. 6 No. 1 (2025): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v6i1.1030

Abstract

Trust is an important element in the success of accommodation sharing platforms like Airbnb. This study aims to identify and analyze factors that can affect the formation of user trust in the platform. The approach used in this study is a literature review, by collecting and analyzing various relevant studies from Scopus indexed journals in the period of 2019 – 2024. The results of the study show that trust is formed through three main phases, namely before, during, and after the stay. Information transparency, social reviews, and security assurance are important factors in the early phases, while direct interaction with hosts and local experiences reinforce trust during a stay. The bilateral review system and the platform's response to user complaints are key in maintaining user loyalty after a stay. However, the study was limited to Europe and North America so it did not fully reflect Asian cultures that were more group-oriented. Future research is suggested to expand geographical coverage, utilize innovative technology, and examine longitudinal changes in beliefs. The findings of this study provide guidance for platforms to improve user trust and business sustainability.
Optimasi kualitas layanan di Toko Besi BMT Al-Azka Septiari, Elisabet Dita; Pujianto, Jeanne Francoise Cen
ABDIMAS DEWANTARA Vol 8 No 1 (2025)
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/ad.v8i1.19099

Abstract

BMT Al-Azka adalah koperasi syariah di Yogyakarta yang berkembang dari Koperasi Simpan Pinjam (KSU) menjadi koperasi usaha dengan membuka Toko Besi Al-Azka. Sebagai koperasi baru, pengelola mengalami tantangan mengelola toko fisik dan pemasaran sosial media untuk bertahan di perkembangan zaman yang sangat pesat ini. Oleh karena itu, Universitas Atma Jaya melaksanakan program pengabdian melalui pendampingan SCORE (Sustaining, Competitive, and Responsible Enterprises) selama tiga bulan, dari September hingga November 2024.  Metode pengabdian yang digunakan ada tiga, yaitu pelatihan, pembinaan, dan evaluasi. Hasilnya adalah terjadinya peningkatan kualitas layanan dan promosi yang dirasakan oleh karyawan dan pelanggan. Selain itu, pengelola toko kini lebih percaya diri dalam menjalankan operasional sehari-hari dan lebih siap menghadapi tantangan di masa depan. Pengabdian ini memberikan dampak positif, seperti  memudahkan pembelian barang, anggota koperasi menjadi lebih akrab, serta promosi menjadi lebih efektif. Beberapa rekomendasi kegiatan pengabdian selanjutnya untuk berfokus pada pendampingan dalam pengelolaan layanan digital, seperti pembuatan daftar harga digital, pemanfaatan Google Forms, serta penggunaan sistem POS yang lebih modern guna meningkatkan efisiensi operasional. Selain itu, strategi pemasaran digital dan optimalisasi media sosial juga perlu diperkuat agar toko dapat terus berkembang dan lebih siap menghadapi tantangan di era digital.   Optimizing service quality at Toko Besi BMT Al-Azka   Abstract: BMT Al-Azka is a Sharia cooperative in Yogyakarta that has developed from a Savings and Loan Cooperative (KSU) into a business cooperative by opening the Toko Besi Al-Azka. As a new cooperative, the management faces challenges in managing a physical store and social media marketing to survive in the digital era. Therefore, Universitas Atma Jaya assists the managers through SCORE (Sustaining, Competitive, and Responsible Enterprises) training for three months, from September to November 2024. Three methods are used: mentoring, training, and evaluation. The results are an increase in the quality of service and promotion felt by employees and customers, and the managers are now more confident in carrying out daily operations and are better prepared to face future challenges. This service has positive impacts, such as easier-to-purchase goods, more familiarity with cooperative members, and more effective promotions. Future activities can focus on mentoring in managing digital services, such as creating digital price lists, utilizing Google Forms, and using a more modern POS system to improve operational efficiency. Moreover, digital marketing strategies, and social media optimization also need to be strengthened so that stores can continue to grow and be better prepared to face challenges in the digital era.
Co-Authors Francoise, Jeanne Pujianto, Jeanne Francoise Cen Renoati, Anindhita Dipa