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Journal : International Journal of Engineering, Science and Information Technology

Analysis Of Customer Satisfaction On The Application Of The Covid-19 Protocol At The Inter-City Bus Terminal Irfan Rifai, Andri; Fazadi Rafianda, Dimar; Isradi, Muhammad; Mufhidin, Amar
International Journal of Engineering, Science and Information Technology Vol 1, No 1 (2021)
Publisher : Department of Information Technology, Universitas Malikussaleh, Aceh Utara, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1293.782 KB) | DOI: 10.52088/ijesty.v1i1.107

Abstract

The rise of the Covid-19 outbreak in Indonesia, especially Bekasi City, it is very strong  influencing the existing regulations at the Bekasi city main terminal the author wants to research  customer satisfaction with the facilities and implementation of the Covid-19 protocol at terminal bus in Bekasi City. This study aims to describe the perception of satisfaction  customers using a questionnaire against health protocols in terminal facilities  in the terminal main bus Bekasi. This method is carried out by direct survey to the  location  research in order to obtain data on existing facilities. Then also with distributed questionnaires to 90 respondent. The population taken in the study  these are customers at the Bekasi City Main Terminal. The data processed in this study uses Microsoft Excel and SPSS versions 24 and 16 with method  used by Importance Performance Analysis (IPA). It was found that the performance level  facilities and customer satisfaction that must be considered in A Quadrant.  The main priority is for smoking prohibition, drainage, special access  pedestrians / passengers with special needs, luggage storage, charging station, and the facilities for a nursing room.
Performance Analysis of Road Section and Unsignalized Intersections On Jalan Cileungsi Setu and Jalan Raya Narogong Isradi, Muhammad; Aulia Tarastanty, Nandhita; Budi Dermawan, Widodo; Mufhidin, Amar; Prasetijo, Joewono
International Journal of Engineering, Science and Information Technology Vol 1, No 2 (2021)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1175.793 KB) | DOI: 10.52088/ijesty.v1i2.108

Abstract

The unsignalized intersection which is located in Cileungsi District, precisely on Jalan Cileungsi Setu and Jalan Raya Narogong, is a commercial area with dense economic activity and densely populated settlements. As a result of the dense activity, congestion occurs due to the large number of vehicles passing the road, especially during peak hours, namely the morning and evening. Seeing this problem, an analysis is needed that aims to determine the volume, performance of roads, and unmarked intersections as measured by capacity, degree of saturation, and level of service.  In analyzing this study using the Indonesian Road Capacity Manual (MKJI) 1997 method which will determine the performance of roads and intersections without signs. The data needed in this research are primary data in the form of geometric road data, traffic volume, vehicle speed data, and side friction. As well as secondary data in the form of location maps, land use, and population data. From the results of data analysis and processing, the busiest traffic flow at the intersection occurred on Sunday, November 15, 2020 at 17.30 - 18.30 WIB, the saturation degree value was 1.17 with LOS F. By doing an alternative solution, the saturation degree value was 0.68 and LOS B with placing signs are prohibited from stopping around intersections, and prohibiting the flow of traffic turning right either from the main road D to the Minor C road or from the Minor C road to the main road B. On Jalan Raya Narogong, the degree of saturation is 0.74 LOS C service, this shows that the road sections do not exceed the figure required by MKJI 1997, namely ≤ 0.75.