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All Journal Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Jurnal Ekonomi Kesehatan Indonesia
Giusman, Reli
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Public Health

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Evaluasi Pelayanan Rawat Jalan RS X pada Masa Pandemi Covid-19 melalui Segmenting, Targeting dan Positioning Giusman, Reli; Nurwahyuni, Atik
Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Vol 7, No 1 (2021): JMK Yayasan RS.Dr.Soetomo, Pertama 2021
Publisher : STIKES Yayasan RS.Dr.Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (102.945 KB) | DOI: 10.29241/jmk.v7i1.599

Abstract

Pandemi Covid-19 membuat perubahan besar pada layanan rumah sakit klinik rawat jalan di Indonesia. Perubahan dalam layanan rawat jalan termasuk perubahan alur masuk rawat jalan sesuai protokol kesehatan dimana pasien harus memakai masker, melakukan prosedur skrining, dan membatasi pendamping pasien bahkan pemisahan layanan untuk pasien Covid-19 dan non-Covid-19. Dengan adanya perubahan tersebut, rumah sakit perlu mengembangkan strategi yang efektif untuk mempertahankan angka kunjungan klinik rawat jalan. Tujuan penelitian ini adalah untuk mendapatkan gambaran evaluasi pelayanan rawat jalan di RS X tahun 2020 melalui segmenting, targeting dan positioning sebagai strategi ke depan.Desain penelitian dalam penelitian ini adalah deskriptif, cross sectional dengan menggunakan sampel laporan survei pasien rawat jalan dan laporan kinerja pasien rawat jalan RS X tahun 2020.Hasil penelitian menunjukkan bahwa pelanggan rawat jalan Rumah Sakit X berdomisili di luar wilayah kecamatan rumah sakit (50,1%), pelanggan wanita terbanyak, dan penanggung biaya paling banyak pribadi (83,8%). Jumlah kunjungan rawat jalan selama pandemi mengalami penurunan sebesar 55,63%. Namun tetap saja meskipun banyak protokol baru yang dibutuhkan, kepuasan pasien terhadap pelayanan rawat jalan sebesar 97%, pelayanan kefarmasian rawat jalan sebesar 92,1% dan kesulitan mendapatkan tempat parkir pada saat kunjungan rawat jalan hanya 16,6%.Dengan masih tingginya kepercayaan masyarakat terhadap pelayanan RS X, manajemen disarankan segera menerapkan strategi yang tepat untuk meningkatkan jumlah kunjungan pasien rawat jalan selama pandemi ini.Kata kunci: evaluasi rawat jalan, segmenting, targeting, positioning
BIAYA PENGOBATAN PASIEN RAWAT INAP COVID-19 DI RUMAH SAKIT X TAHUN 2021 Giusman, Reli; Nurwahyuni, Atik
Jurnal Ekonomi Kesehatan Indonesia Vol. 7, No. 2
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The COVID-19 pandemic has caused various hospitals in the world to experience difficulties in providing services because the number of patients has soared in a short time. The widespread pandemic with high mortality in various parts of the country has resulted in high hospitalizations for patients due to COVID-19, so the cost of treatment has also increased. The purpose of this study was to analyze the cost of treating COVID-19 inpatients at Hospital X. The data used is secondary data derived from INACBG's data and medical records as many as 1,196 samples in the period August 2020 to April 2021. Statistical tests using the Mann Whitney Test, Kruskal Wallis Test and Spearman Test. The results showed that the average cost of treating COVID-19 inpatients at X Hospital was Rp.43,595,339.94. The difference between the real cost of treating COVID-19 inpatients with a positive claim fee of Rp. 48,622,313.07. The factors that influence the increase in the cost of treatment for COVID-19 inpatients at Hospital X are advanced age (> 60 years), male gender, higher education level, severity with moderate symptoms, having co-morbidities, length of stay, discharge status with recovery, the Doctor in Charge of the Patient (DPJP) is a lung specialist and collaboration of doctors > 3 doctors.
Co-Authors Nurwahyuni, Atik Nurwahyuni, Atik