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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN LISTRIK PRABAYAR DI KELURAHAN TUAH KARYA trisnawati, Fenny Trisnawati Fenny
Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan Vol 2, No 1 (2015): wisuda februari 2015
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan

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Abstract : This study was conducted to examine the effect of quality of service for customer satisfaction. The population used in this study there are 12.621 customer using prepaid electricity in Tuah Karya, the sample in this study were 96 customer, type of data used is qualitative data. Data analysis technique using multiple linear analysis, t test and f test with significance level of 0.05%.The result showed that the dimentions of service quality (tangibel,reliability,responsiveness,assurance,and empathy) affect the customer satisfaction. Based on the partial results of the study showed tangibel of positive and significant effect on the customer satisfaction, responsiveness of positive and significant effect on the customer satisfaction, reliability of positive and significant effect on the customer satisfaction, assurance of positive and significant effect on the customer satisfaction,and empathy of positive and significant effect on the customer satisfaction. The coefficient of determination shows that quality of service affect 84,4% and the remaining 15,6% are not described in this research model.Keywords : quality of service,customer satisfaction
PENGARUH HASIL BELAJAR AKUNTANSI PERUSAHAAN JASA DAN MOTIVASI BELAJAR TERHADAP HASIL BELAJAR SPREADSHEET SISWA KELAS X DAN XI AKUNTANSI DI SMK KANSAI PEKANBARU Lestari, Erna; ', Sumarno; Trisnawati, Fenny
Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan Vol 4, No 2 (2017): Wisuda Oktober 2017
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan

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Abstract: This research aims to know the influence the achievement learning accounting services company and learning motivation on achievment learning spreadsheet class X and XI accounting in Kansai SMK Pekan Baru. The population in this research is the accounting skills program students of class X and XI with a total of 66 students, and all students become subjects of research, so this research is the research population. Measurement data using questionnairs and documentation. Data analysis used is multiple linear regression. Research result shows the achievement learning accounting services company and learneing motivation on learning achievement spreadsheet class X and XI accounting in Kansai SMK Pekan Baru. Aqual influence achievement learning accounting services company of 0.523, and learneing motivation of 0,210. Judging from the calculation of R2 (R Square Change) obtained the value of 0.439.this means that the percentage of contribution of achievment learning accounting service company and learning motivation on learning achievment spreadsheet variable 43,9%.Keyword : Achievement Learning Accounting Services Company, Learning Motivation, Achievement Learning Spreadsheet
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI PENYEDIAAN DAN PENGGUNAAN INFORMASI AKUNTANSI PADA USAHA KECIL DAN MENENGAH DI KOTA PEKANBARU Simbolon, Joni Pranata; ', Gusnardi; Trisnawati, Fenny
Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan Vol 4, No 2 (2017): Wisuda Oktober 2017
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan

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Abstract: one of the main factors resulting in difficulty and failure for the small and medium enterprises to expand thei business is incapability in accounting. The researcher conducted a study of factors influencing on accounting information at the small and medium enterprise in Pekanbaru City. Variable used in this research is manajer/owner’s educational background, business size, the manager/owner’s length of time in managing, business age, training on accounting, and application and the available of accounting information. The objective of this study was to provide empirical evidence of the application and the available of accounting information at small and medium enterprises in Pekanbaru City. The population this research is small and medium enterprises in Pekanbaru City. Sampling method on this study uses a Simple Random Sampling method targeted to 100 small and medium enterprises in Pekanbaru City with error level of 10%. Data were collected through questionnaires targeted to manager/owner’s of small and medium enterprises. Data analysis techniques used in the study are double linear regression analysis. This study concludes that manager/owner’s educational background, and training on accounting effect on application and available of accounting information. Business size, length of time in managing, and business age are not effect on application and available of accounting information on small and medium enterprises in Pekanbaru City.Keywords: accounting information, small and medium enterprises
PENGARUH ORIENTASI WIRAUSAHA DAN KAPABILITAS JEJARING USAHA TERHADAP PENINGKATAN KINERJA UKM DENGAN KOMITMEN PERILAKU SEBAGAI VARIABEL INTERVIENING (Studi Empiris pada Sentra UKM Batik di Sragen, Jawa Tengah) Lukiastuti, Fitri
Jurnal Organisasi Dan Manajemen Vol 8 No 2 (2012)
Publisher : LPPM Universitas Terbuka

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In order to be able to seize the opportunities that a dynamic operating environment opens up, entrepreneurial SMEs have to reconfigure their existing asset base and processes. This study explores the effect of behavioral commitment on entrepreneurial orientation process and a firms reconfiguring network capabilities on performance by using survey data from 105 owners/manajers of batik SMEs in Sragen batik centrer, Central Java. Our findings indicate that indirectly, a SMEs entrepreneurial orientation have higher influence on SMEs performance through behavioral commitment; and reconfiguring network capabilities have an effect on its international performance and provide empirical support for the dynamic capability view of the firm. Entrepreneurial orientation process combined with behavioral commitment reconfiguring capabilities constitutes a potential source of competitive advantage. Dalam rangka untuk mendapatkan peluang usaha di lingkungan yang dinamis dan terbuka, UKM yang berorientasi wirausaha harus mengkonfigurasi lagi proses-proses bisnis dan asset yang dimiliki saat ini. Studi ini mengeksplorasi pengaruh komitmen perilaku terhadap proses orientasi wirausaha dan pengaruh konfigurasi kapabilitas jejaring perusahaan/UKM terhadap kinerja usaha. Penelitian ini menggunakan metode survey. Data yang digunakan berasal dari 105 pemilik/manajer UKM batik di sentra batik Kabupaten Sragen. Temuan dari penelitian ini adalah: secara tidak langsung orientasi wirausaha mempunyai pengaruh yang lebih besar terhadap kinerja usaha UKM yang dimediasi oleh variabel komitmen perilaku; dan rekonfigurasi kapabilitas jejaring usaha mempunyai pengaruh terhadap kinerja internasionalnya dan memberikan bukti dukungan empiris terhadap pandangan kapabilitas dinamis perusahaan. Proses orientasi wirausaha dikombinasikan dengan komitmen perilaku mekonfigurasi lagi kapabilitas yang menjadi sumber potensial keunggulan daya saing.
ANTIMICROBIAL STEWARDSHIP STRATEGY TO REDUCE LENGTH OF STAY AND COST OF ANTIBIOTIC CONSUMPTION: A SYSTEMATIC REVIEW Damayan, Anak Agung Istri Agung Sri Stuti; Maharjana, Ida Bagus Nyoman; Nurwahyuni, Atik
Proceedings of the International Conference on Applied Science and Health No 4 (2019)
Publisher : Yayasan Aliansi Cendekiawan Indonesia Thailand (Indonesian Scholars' Alliance)

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Background: Reducing the cost of care and length of stay for patient in hospital are important to monitor the benefits of implementing an antimicrobial management program. An antimicrobial management program is a strategy to decrease Antimicrobial Resistance (AMR) that affect to the treatment of the patient. One of the antimicrobial management programs is Antimicrobial Stewardship Programs (ASP). This study aims to determine the appropriate strategies in the application of Antimicrobial Stewardship Programs (ASP) that can reduce the length of stay and cost of antibiotic consumption for patient in hospital.Methods: This study was a systematic review that used PRISMA (Preferred Reporting Items for Systematic Review and Meta-Analysis) guidelines. Data obtained from Electronic databases ProQuest and Medline (PubMed) that published five years times span. By using keywords such as antimicrobial stewardship, antimicrobial resistance, length of stay, length of the hospital and patient cost to find the relevant journal. Results:  The search found 3,541 studies, of which 26 studies were included in the systematic review. After excluded the article review, there were 9 studies that used quasi-experimental, observational cohort studies and Randomized Control Trial (RCT). These studies conducted majority in Europe and USA, only 1 study that conducted in Asia. Analysis of the studies found out that 6 of 9 studies mentioned if ASP can reduce the length of stay of the patient in hospital. Only 3 of 9 studies that examined the effect of ASP in cost of care and these 3 studies mentioned ASP can reduce the cost of care. Conclusion: This study showed that implementing ASP can reduced the length of stay and antibiotics consumption among patient in hospital by manage the antimicrobial use, conduct audits and feedback in an appropriate step, and intravenous to oral switch program.
EFFECTIVENESS OF CAESAREAN SECTION CLINICAL PATHWAY TOWARDS HOSPITAL LENGTH OF STAY: A SYSTEMATIC REVIEW Daruki, Maria Wahyu; Nurwahyuni, Atik; Bachtiar, Adang
Proceedings of the International Conference on Applied Science and Health No 4 (2019)
Publisher : Yayasan Aliansi Cendekiawan Indonesia Thailand (Indonesian Scholars' Alliance)

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Background: Improving quality and efficiency in hospital services can be done by using Clinical Pathway (CP). CP can decrease the hospital length of stay and cost. In indonsia, the increasing number of Caesarean Section (SC) affects to the Length of Stay (LOS) in hospital. This study aims to examine the effectiveness of clinical pathway in caesaren section to length of stay in the hospital. Methods: This study was a systematic review used PRISMA guidelines. Data obtained from Electronic journal databases Pubmed and ProQuest that published between 2014 until 2019 and used English language. By using keywords such as clinical pathway, childbirth labor, and length of stay to find the relevant journal. Results: The search found out 4,937, studies from 2 journal databases. The articles that not suitable with the criteria inclusion must be exclude. Totally, 6 studies were analyzed in this study. 1 study explained the affect of increasing length of stay in the National Health Insurance, 2 studies mentioned that CP was not affected to the length of stay in hospital and 3 studies mentioned that CP was reduced the length of stay in hospital. Conclusion: Clinical pathway in Caesarean section can reduced the length of stay in hospital. The hospital should implement the clinical pathway in caesarean section to increase the quality of hospital service and reduce the cost.
REDUCED LENGTH OF STAY IN CHILDREN WITH DIARRHEA FOLLOWING IMPLEMENTATION OF CLINICAL PATHWAY Suwedia, I Nyoman Gede Bayu Wiratama; Nurwahyuni, Atik
Proceedings of the International Conference on Applied Science and Health No 4 (2019)
Publisher : Yayasan Aliansi Cendekiawan Indonesia Thailand (Indonesian Scholars' Alliance)

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Background: Diarrhea or Acute Gastroenteritis (AGE) is a dissease that common found in toddlers at emergecy room. The complication of diarrhea such as dehydration may go undetected by parents will affect the treatment and length of stay in the hospital. Decreasing the length of stay in the hospital can be done by implementing clinical pathways. This study aims to examine the effect of implementing clinical pathways on length of stay in children with diarrhea. Methods: This study was a systematic review that used PRISMA (Preferred Reporting Items for Systematic Review and Meta-Analysis) guidelines. Data obtained from Electronic databases Proquest and Scopus that published between 2009-2019 and used English. By using keywords such as clinical pathway, gastroenteritis, and length of stay to find the relevant articles. Results: The search found 610 studies, of which 6 studies were included in the systematic review. These studies conducted majority in USA and 1 study in Australia. Analysis of the studies found out that implemented clinical pathway can decrease length of stay 0.4 days (95% CI 0.04 to 0.7, p <0.01). The decreased of length of stay can increased 2.5% (CI 0.25% to 4.38%) used of medical beds then the bed can be more effective and used by other patients. Conclusion: Implementing clinical pathway in the treatment process of diarrhea towards children not only reduce the length of stay in hospital but also useful in providing patient diagnosed and reduce the bed use per day and year.
THE VARIATION OF CAESARIAN SECTION COSTS IN INDONESIAN HOSPITALS: A NARRATIVE REVIEW Tetriyadi, Tetriyadi; Nurwahyuni, Atik
Proceedings of the International Conference on Applied Science and Health No 4 (2019)
Publisher : Yayasan Aliansi Cendekiawan Indonesia Thailand (Indonesian Scholars' Alliance)

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Background: In providing services, hospital, as one of the health care providers, must be able to regulate the number of costs obtained in accordance with the proportion/variation. The costs incurred by hospitals in providing complete personal health services consist of various cost components, including service fees, pharmacy costs, accommodation costs, action costs, investigation fees, and administrative costs. The cost calculation is one of the strategic steps that must be taken in marketing because it will be used for pricing. Caesarean Section (CS) surgery is one of the largest services and costs a lot in the hospital; careful planning is needed. This study aims to look at the variation in the cost components of CS services in Indonesia based on hospital level, hospital ownership. Methods: This study is a quantitative research Narrative Review by analyzing twenty hospitals in six provinces representing Indonesia from the thesis found in lib.ui database. The analysis in this study is the amount of proportion/variation in the cost components with the type of hospital and hospital ownership. Meanwhile, the criteria for selected hospitals are government-owned and private hospitals with types A, B, C and D. To be able to compare these data and avoid inflation differences, it is necessary to do data collection or valuation presentation (VP). The chosen cases were the usual CS without emergency and complication Results: There was a wide variation in CS service cost components, namely medical services (25% - 90%), accommodation (2% -39%), investigations (1% -36%) and drugs and BHP (2% -50%) both in government and private hospitals. Government-owned type B hospitals and government and private type C costs for medical services are greater than 44%. Conclusion: There are variations in the cost components of CS services at hospital types B and C. There is a need for government efforts to make regulations regarding the magnitude of the ideal cost component as a reference for all hospitals in Indonesia.
THE ACCURACY OF DIAGNOSIS, PROCEDURES AND CODING COMPLETENESS AND THEIR CORRELATION WITH INA-CBG CLAIMS Yuliani, Yuliani; Nurwahyuni, Atik
Proceedings of the International Conference on Applied Science and Health No 4 (2019)
Publisher : Yayasan Aliansi Cendekiawan Indonesia Thailand (Indonesian Scholars' Alliance)

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Abstract

Background: Since 1 January 2014, the INA-CBG system has been applied as a method of payment for outpatient and inpatient services. Indonesian-Case Based Groups (INA-CBG) tariff is the amount of payment claimed by the Health Social Security Administering Agency (BPJS) to the hospitals for a package of services based on the classification of diagnoses and procedures of diseases. The inequality in the number of claims received by the hospital compared to the resources used will be unbeneficial to the hospital. The purpose of this study is to identify the correlation of incompleteness and inaccuracy of diagnosis, procedures, and coding to the number of INA-CBG claims at hospitals in Indonesia. Method: The research method is the literature review. The authors found five articles cited by Google Scholar published in journals and two theses taken from the Library of Universitas Indonesia that include ?factors that influence INA-CBGs claim amounts at hospitals? or related concepts in the title or abstract. Articles and theses published from 2014 to 2018 were search using the following terms in the title or abstract: ?accuracy, completeness, diagnosis, coding, INA-CBG claims.?.Result: The authors found seven articles that met our criteria: Two studies used qualitative approach, three studies were quantitative studies, two studies used a mix method. From these studies, there were five practical considerations that were considered as the factors that influenced the number of INA-CBGs claims at hospitals in Indonesia: completeness of filling a medical resume, accuracy of coding, accuracy in filling medical resumes, the accuracy of information systems, and completeness of claim administration document.Conclusion: The study has indicated the factors that influence the amount of INA-CBG claims in hospitals in Indonesia, mainly, the factor of completeness of medical resumes and the factor of accuracy in coding by the coders. The completeness of a medical filling resume which is highly dependent on physician compliance and accuracy coding. All the human resources who have a role in coding and claims, need to improve their capability on it, through a workshop, or any other education funded by the hospital. Coder certification must be done. Hospital has to develop hospital management information system for acceleration in coding and claim.
Analysis of Cardiovascular Drugs Inventory Control Using ABC-EOQ-ROP-SS Method at Jakarta Islamic Hospital Pulungan, Nopiana; Nurwahyuni, Atik
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 9, No 3 (2020): December
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.93135

Abstract

Cardiovascular disease was still a global threat and give a major role as the number one cause of death in the world. Patients with CVDs should take the medication regularly so that the availability of these drugs in health facilities must be maintained. And then, Cardiovascular drugs were the highest usage costs during 2019, which is around Rp. 6,924,415,718.20 (22.62%) so that it requires special attention to control the inventory. The object of this research was to determine the implementation of cardiovascular drug inventory control using ABC-EOQ-ROP-SS method to minimize the stock inventory, while maintaining the service level. This research used a non-experimental comparative method with retrospective cardiovascular drug data collection in 2019. Data obtained through the documentation of the Pharmacy Installation section and the logistics section. The data were analyzed to determine the cost efficiency of cardiovascular drugs using the ABC-EOQ-ROP-SS method compared to actual data for drug orders in January-December 2019 .The results of ABC-EOQ-ROP-SS methods in controlling cardiovascular drugs can be implemented by the Jakarta Islamic Hospital to minimize stock inventory, while maintaining the service level and can increase the total cost efficiency up to 17,91% of the actual order .
Co-Authors ', Gusnardi ', Sumarno Adang Bachtiar Adik Wibowo Ahmad Sulaiman Alwahdy Alexsander Putra Ambarita, Anna Tirawani Amelia Intan Andre Yunianto Anis Sakinah Utami Anna Tirawani Ambarita Annathasia Annathasia Asri Hikmatuz Zahroh Athiyah, Athiyah Atmiroseva, Atmiroseva Ayu Novia Kurnia Ayunda Oktavia Bagas Yushila Tamami Rizqo Baros, Wan Aisyiah Benjamin Saut Budi Safari Cicih Opitasari Citra Jaya Cyntiya Rahmawati Cyntiya Rahmawati Daeli, Widi Astutty Casimira Damayan, Anak Agung Istri Agung Sri Stuti Daruki, Maria Wahyu Dedy Revelino Diah Fitri Novita Sari Diah Melly Marlyana Dian Agnesa Sembiring Dian Elawati Dibyo Iskandar Dilla Syamola Dini Karwati Djoko M Hartono Donny Hamid Dwi Budi Prastiani Endah Sih Prihatini Erdayani Erdayani Ery setiawan Ery Setiawan Setiawan Erzan Dhanalvin Estherlina Sitorus Euis Nurjannah Evie Ni&#039;matunnisa Fachmi Idris Fadliyah, Hilyatul Fadllil Kaafi Fahminur &#039; Faisol Mas’ud Faisol Masud Farianti, Yuli Febriadi, Yudi Felicitas Nia Aryani Firda Jusela Fitri Octaviana Fredinan Yulianda Fuquh Rahmat Shaleh Gani Haryana Garaika Genoveva Maditias Dwi Pertiwi Gimin Gimin Giusman, Reli Gusnardi &#039; Heny Hendrayati Hilyatul Fadliyah Ida Bagus N Maharjana Idris, Salman Mauluddin Ika Purnamasari Jawanri Citra PS Kurnia Sari Kurnia, Ayu Novia Latanza Shima Lestari, Erna Madya, Sri Denti On Mangunsong, Emmy Ridhawaty Marshia Rehatalanit Megraini, Amila Mirza Aulia Moch Saad, S.Pi.,M.Si Mochamad Achyarsyah Muhammad Lian Kautsar Mukhlisa, Mazda Novi Mukti Ali Mundiharno Mundiharno Nadjib, Mardiati Natalia Melani Nia Priyatiningsih Nurhabibah Nurhabibah Pantri Widyastuti Pantri Widyastuti Pradya Rafthudyanti Prastuti Soewondo Pujiyanto Pujiyanto Pulungan, Nopiana Pusposari Purwoko Rabiulyati, May Rasinta Ria Ginting Rejeki, Vera Marietha Meinar Reli Giusman Renindra Ananda Aman Rina Selva Johan Rira Martaliza Rizki Asriani Putri Rudi Suryo Kristanto Rybob Khomes Sakdanur Nas Salman Mauluddin Idris Sayekti, Sekar Arum Handarbeni Sembiring, Dian Agnesa setyo Pantawis Silvia Vinawaty Soetedja Simbolon, Joni Pranata Sri Denti On Madya Sri Denti On Madya Suarman &#039; Suci Atiningsih Suherman, Suherman Suryana Suwedia, I Nyoman Gede Bayu Wiratama Tetriadi Tetri Tetriadi Tetriadi, Tetriadi Tetriyadi, Tetriyadi Tiara Aninditha Tri Priyo Anggoro Tri Priyo Anggoro Ulil Amri, Anugrah Aulia Vera Marietha Meinar Rejeki Wahyudi, Chandra Tri Wahyuni, Asri Nur Wahyuningsih, Helmi Wan Aisyiah Baros Widi Astutty Casimira Daeli Widi Astutty Casimira Daeli Widyastuti, Pantri Widyatutti Widyatuti Winnugroho Wiratman, Manfaluthy Hakim, Tiara Aninditha, Aru W. Sudoyo, Joedo Prihartono Yenni Khristiana Yesi Astri Yohanes Fery Cahaya Yuliani Yuliani Yunavita Uzzie Elsanti Yunita Yunita Zahrul Arief Intasar