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Chankoson, Thitinan
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Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Ensuring Supply Chain Sustainability from the Perspective of Environmental and Social Performance Roespinoedji, Roeshartono; Sunjana, Sunjana; Zainal Abidin, Irwan Shah; Chankoson, Thitinan
International Journal of Supply Chain Management Vol 8, No 2 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : ExcelingTech

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59160/ijscm.v8i2.2993

Abstract

Indonesia has as of late received best maintainable business performs to profit organizations, atmosphere and partners. Consequently, this investigation shows ways to supportable SC triple main concern progress got from linkages of official burdens and authoritative personality (OI) to atmosphere and social supportable practices. It demonstrates that the superordinate objective of SSCM is met disregarding unwavering outer weights and alluring OI driving the explicit ecological and dependable social practices of firms. A review approach was received to assemble the information need for this examination. A sum of 203 finished polls were gotten from respondents, who were directors and senior officials in SCM in Malaysia. The information was investigated utilizing basic condition demonstrating with PLS-SEM rendition 3.0. Our discoveries demonstrated that all speculated connections are noteworthy aside from both process-and market-based social practices couldn't straightforwardly affect economic performance. This is in sharp complexity to ecological practices. Be that as it may, the critical connection between social practices with performance is a pathway for the previous to economic performance. Subsequently, the economic benefits got from social practices are rescued through its performance results. The epic and helpful effect of institutional weights on practices of SCM are likewise uncovered.
Customer Relationship Management (CRM) and Logistic Customer Satisfaction Wareewanich, Thitinant; Sukpasjaroen, Khunanan; Chankoson, Thitinan; Ruaengmaneeya, Nattapat; Raviyan, Nipont
International Journal of Supply Chain Management Vol 8, No 2 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : ExcelingTech

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59160/ijscm.v8i2.2999

Abstract

Worldwide logistic industry is growing rapidly. Due to the extensive volume of logistics, companies overlooked the important challenge of customer satisfaction which effect adversely to performance of these companies. Low customer satisfaction level is now challenge for logistic companies, particularly in Indonesia. That is the reason the logistic performance is low among Indonesian logistic companies. According to the estimations, Indonesian logistics has low ranking as compared to various emerging economics such as Thailand, Malaysia, India, Chile, Brazil etc. It is found that the companies have low level of customer relationship management (CRM). Thus, this study attempted to address the crucial issues in Indonesian logistic industry and focused on customer relationship management (CRM) to increase the satisfaction level of logistic customers. In this study, customer orientation and technology-based CRM activities are considered to examine the effect on customer satisfaction. Knowledge management is taken as moderating variable. It is found that customer relationship management (CRM) has significant positive effect on customer satisfaction. Knowledge management strengthens the positive relationship between customer relationship management (CRM) practices and logistic customer satisfaction.
The Effect of Green Supply Chain Practices on Indonesian Manufacturing Small and Medium Enterprises (SMEs) Roespinoedji, Roeshartono; Mulyawan, Ferry; Prawira, Afghan; Zainal Abidin, Irwan Shah; Chankoson, Thitinan
International Journal of Supply Chain Management Vol 8, No 2 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : ExcelingTech

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59160/ijscm.v8i2.2995

Abstract

The motivation behind this investigation is to analyze the impact of green SC practices as far as GP, GM and Environment collaborator with suppliers on SCP with the mediating job of op of Indonesian Manufacturing Small and Medium Enterprises (SMEs). This was done quantitatively. 190 example measure was taken from this segment. 5point Likert scale and arbitrary inspecting method was utilized to gather the data. Amos programming was utilized to examine data from respondents. The finish of this examination demonstrated that execution of GSCM exercises, specifically GP, and environmental joint effort with suppliers and GM, decidedly adds to op in manufacturing SMEs. The investigation further presumes that op in manufacturing SMEs in Indonesia decidedly impacts SCP.
Influence of Internal and External factors on Supply Chain Information System Risk Management Implementation Yang-Ngam, Chaleeya; Chankoson, Thitinan; Aodton, Pornpimon
International Journal of Supply Chain Management Vol 8, No 2 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : ExcelingTech

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59160/ijscm.v8i2.2998

Abstract

Risk management is major part of every enterprise. Proper risk management in all the department of an organization is one of the guaranties of success. However, Indonesian supply chain companies are lacking in information system (IS) risk management implementation. These companies are facing internal and external issues due to which the performance of Indonesian supply chain companies is not up to the mark. Thus, the objective of this study is to examine the role of internal and external factors in supply chain IS risk management implementation. Thus, the data is collected by collaborating with supply chain employees in Indonesia. Accordingly, primary data is used in this study to approach end results. Results of the study highlighted that various internal and external factors have important relationship with supply chain IS risk management implementation. Internal factor namely; organization culture and management commitment have positive effect on IS risk management implementation. External factor, namely; competitive pressure also has important role. Additionally, organization structure is one of the factors which strengthen the positive relationship of management commitment and supply chain IS risk management implementation.
Co-Authors Aodton, Pornpimon Prawira, Afghan R. Ferry Mulyawan Raviyan, Nipont Roespinoedji, Roeshartono Ruaengmaneeya, Nattapat Sukpasjaroen, Khunanan Sunjana, Sunjana Wareewanich, Thitinant Yang-Ngam, Chaleeya Zainal Abidin, Irwan Shah