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All Journal Journal of Indonesian Management MARAS : Jurnal Penelitian Multidisplin
Sari, Lupita
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Analysis of Community Satisfaction Index (SMI) Towards Public Services of the Dukcapil Department of Seluma District Sari, Lupita; Susena, Karona Cahya; Nengsih, Mimi Kurnia
Journal of Indonesian Management Vol. 1 No. 3 (2021): SEPTEMBER
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i3.227

Abstract

The purpose of this study is to analyze the Community Satisfaction Index (CSI) on the Public Services of the Dukcapil Department in Seluma Regency. The sample in this study amounted to 181 people who carried out the management of KK and KTP at the Dukcapil Department of Seluma Regency. Data were collected using a questionnaire analyzed by measuring the value of the Community Satisfaction Index (CSI) based on the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform Number 14 of 2017. The Community Satisfaction Index (CSI) for the quality of service at the Dukcapil Department of Seluma Regency obtained an average value of 3.01 which was in a good assessment, then the CSI of the service unit was multiplied by 25 so that the CSI was 75.25 with a service B with good criteria because it is in the interval value of 62.51 – 81.25. The element of cost/tariff gets the highest rating with an average value of 3.48 with very good assessment criteria. This illustrates that the community considers the Dukcapil Department of Seluma Regency to provide services free of charge without being charged. The lowest satisfaction value is 2.33 with a poor assessment on the elements of facilities and infrastructure, this illustrates that the facilities and infrastructure provided by the department in providing services to the community have not been maximized.
Kelengkapan Indikator Mutu Rekam Medis Pasien Rawat Inap di Rumah Sakit Umum Daerah Arosuka Kabupaten Solok Tahun 2024 Sari, Lupita; Erpidawati, Erpidawati; Adri, Rantih Fadhlya
MARAS : Jurnal Penelitian Multidisiplin Vol. 2 No. 4 (2024): MARAS : Jurnal Penelitian Multidisiplin, Desember 2024
Publisher : Lumbung Pare Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60126/maras.v2i4.511

Abstract

Mutu rekam medis yang baik yaitu rekam medis yang memenuhi indikator-indikator mutu rekam medis yaitu kelengkapan isi rekam medis, keakuratan, tepat waktu, pemenuhan persyaratan hukum. Pada RSUD Arosuka Kabupaten Solok, salah satu indikator mutu yang belum tercapai terdapat pada isi rekam medis yang tidak lengkap dan pengembalian berkas rekam medis yang melebihi 2x24 jam setelah pelayanan. Tujuan penelitian ini untuk mengetahui distribusi frekuensi kelengkapan isi rekam medis dan ketepatan waktu pengembalian berkas rekam medis rawat inap di RSUD Arosuka Kabupaten Solok tahun 2024. Penelitian ini menggunakan metode kuantitatif deskriptif. Pengambilan sampel menggunakan teknik accidental sampling. Hasil penelitian menunjukan bahwa variabel kelengkapan isi terdapat 53,3% kategori lengkap dan 46,7% tidak lengkap. Sedangkan variabel ketepatan waktu terdapat 33,3% kategori tepat waktu dan 66,7% tidak tepat waktu. Disimpulkan bahwa kelengkan isi rekam medis sudah pada kategori lengkap, sedangkan ketepatan waktu pengembalian rekam medis pada kategori tidak tepat waktu.
Co-Authors Adri, Rantih Fadhlya Erpidawati, Erpidawati Karona Cahya Susena, Karona Cahya Nengsih, Mimi Kurnia