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Journal : JOURNAL LA MEDIHEALTICO

Analysis of Service Quality in Pharmaceutical Installations on Outpatient Patient Satisfaction Tarigan, Jingkat; Nadapdap, Thomson P; Syamsul, Darwin; Tarigan, Andini Mentari
Journal La Medihealtico Vol. 4 No. 1 (2023): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v4i1.820

Abstract

Pharmaceutical services are direct and responsible services to patients relating to pharmaceutical preparations with the aim of achieving definite results to improve the quality of life of patients. The purpose of this study was to analyze the quality of service in the Pharmacy Installation on the satisfaction of outpatients in the Kabanjahe Regional General Hospital. Research conducted is quantitative with cross sectional approach. The study population was all outpatients in the Pharmacy Installation of the Kabanjahe District General Hospital, amounting to 13,359 in November 2018-January 2019. Samples taken were 87 people, obtained using proportional sampling techniques. Data obtained by interview and observation using a questionnaire, analyzed by Multiple Logistic Regression Test at α = 0.05. The results of the multiple logistic statistical tests show that there is a significant influence of the reliability variable (p = 0.023), concern (p = 0.032), direct evidence (p = 0.016) on patient satisfaction. Concern variable gave the greatest influence on patient satisfaction in the Outpatient Pharmacy of the Kabanjahe Regional General Hospital with (Exp value (B) of 146,434). The conclusion of this study is that there is a significant influence on reliability, care and direct evidence on patient satisfaction. It is recommended to the management of the Kabanjahe Regional General Hospital to provide punishment for officers who have not been optimal in providing services and to increase the reliability, care, and direct evidence of officers to improve patient satisfaction.
Factors Influencing Efforts to Prevent DHF in the Community Health Center Atika, Atika; Nadapdap, Thomson P; Yuniati, Yuniati; Asriwati, Asriwati; Maryanti, Endang
Journal La Medihealtico Vol. 4 No. 2 (2023): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v4i2.851

Abstract

Dengue hemorrhagic fever (DHF) is an illness spread by the Aedes aegypti mosquito, which is infected with the dengue virus from the genus Flavivirus, family Flaviviridae. The research set out to identify what elements in the Working Area of the Sungai Guntung Public Health Center in the Kateman District of the Indragiri Hilir Regency of Riau were most influential in dengue prevention efforts. An analytical survey using a Cross Sectional Study design is used to conduct the quantitative study. All 19,271 adults living in the nine-village Sungai Guntung Health Center Working Area were included in the analysis. Up to 99 family heads were included in the Stratified Random Sample. Univariate, bivariate, and multivariate analyses were employed to examine the data. Education, knowledge, attitudes, the role of health workers, water storage, and the presence of garbage were all found to be related to efforts to prevent DDB in the Working Area of the Sungai Guntung Health Center in the Kateman District of the Indragiri Hilir Regency of Riau. P = 0.000 0.025, 95% CI = 5.389-316.539, OR = 41.154; the most important factor is level of education. In order to avoid DDB in the Working Area of the Sungai Guntung Health Center in the Kateman District of the Indragiri Hilir Regency of Riau, the study's authors recommend focusing on education, knowledge, attitudes, the role of health professionals, water reservoirs, and the presence of rubbish.