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All Journal The Art of Teaching English as a Foreign Language (TATEFL)
Wedanthi, Nyoman Karina
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Languange, Linguistic, Communication & Media

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Developing English Front Office Materials for Twelve Grade Students in First Semester Pratama, I Gede Febry Wira; Wedanthi, Nyoman Karina; Dewi, Kadek Sintya; Budasi, I Gede
The Art of Teaching English as a Foreign Language (TATEFL) Vol. 2 No. 1 (2021): May
Publisher : STKIP AGAMA HINDU SINGARAJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (251.52 KB) | DOI: 10.36663/tatefl.v2i1.102

Abstract

The purpose of this study was to develop English front office materials for first semester students of class XII at SMK N 2 Singaraja. In the data collection process, researchers used six instruments, namely, Google form for teachers and students, Questionnaire for teachers and front office staff, Checklist for students, and the last instrument is Checklist for expert judges. This research method used the Design and Development (D&D) model. The results showed that there were 5 topics that needed to be developed, namely; Handling guest arrivals and departures, Handling guest baggage, Bell desk service handling requests, Individual guest check-in handling, Individual guest check-out handling. The conclusion obtained in this study is that there are 5 topics that must be developed into products and each topic contains input, content focus, language focus, and task and the product quality is classified as very good based on the results of two expert judges.
Developing English for Front Office Learning Materials Wibawa, I Gusti Putu Satria; Wedanthi, Nyoman Karina; Dewi, Kadek Sintya; Budasi, I Gede
The Art of Teaching English as a Foreign Language (TATEFL) Vol. 2 No. 1 (2021): May
Publisher : STKIP AGAMA HINDU SINGARAJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (270.846 KB) | DOI: 10.36663/tatefl.v2i1.103

Abstract

This study aims to develop English language materials of front office for second semester students of the eleventh grade at SMK N 2 Singaraja. This study adopts the Design and Development (D&D) which is guided by data collection through six instruments, namely questionnaires for teacher and front office staff, Google form for teachers and students, checklist for students, and checklist for expert judges. There are three stages that the researcher takes to complete this study, namely designing, developing, and evaluating the quality of the teaching materials (product) so that it can be categorized as a good material. The result is that there are four topics developed by the researcher, namely (1) Renewal of reservations, (2) Cancellation of reservations, (3) Handling of group reservations orally and in writing, and (4) Handling of individual reservations orally and in writing.
Co-Authors I Gede Budasi Kadek Sintya Dewi Pratama, I Gede Febry Wira Wibawa, I Gusti Putu Satria