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All Journal Jurnal Organisasi Dan Manajemen Innovative: Journal Of Social Science Research
Asnoni, Asnoni
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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The Influence of Pay Satisfaction, Job Satisfaction, Competence, and Turnover Intention on the Service Quality of Honorary Employees in the Airport Operational Unit Office of Class III North Kalimantan Asnoni, Asnoni; Sambung, Roby; Milwan, Milwan
Jurnal Organisasi dan Manajemen Vol. 17 No. 1 (2021): January - June
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v17i1.977.2021

Abstract

The study aims to determine the effect of pay satisfaction, employee job satisfaction, and competence on turnover intention and its impact on the service quality of honorary employees. The research method is quantitative research by the survey through questionnaires. The research sample was honorary employees in the Airport Operational Unit Office of Class III Kol. RA. Bessing Malinau, Tanjung Harapan, and Nunukan who have worked for more than 1 (one) year as many as 85 employees. The sampling technique in this study is a proportionate stratified random sampling technique. This research was conducted in September 2019 to February 2020. Data were analyzed using SEM PLS analysis. The results showed that pay satisfaction and job satisfaction had a significant and positive effect on service quality. Pay satisfaction, job satisfaction, and competence had a significant and negative effect on turnover intention. The turnover intention had a significant and negative effect on service quality. Pay satisfaction had a significant and indirect positive effect on service quality through turnover intention. Job satisfaction and competence did not have a significant indirect effect on service quality through turnover intention. Evaluation of employee satisfaction and competence in the organization is important to be carried out regularly. The most important thing is that this research will contribute to the body of knowledge, especially in human resource management science.
Dampak Kinerja Otoritas Bandara Sepinggan Balikpapan Kalimantan Timur Melalui Penyetaraan Birokrasi Di Setiap Wilayah UPT Asnoni, Asnoni
Innovative: Journal Of Social Science Research Vol. 3 No. 6 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i6.6159

Abstract

Otoritas Bandara Sepinggan Balikpapan, Kalimantan Timur, merupakan lembaga penting yang bertanggung jawab atas pengelolaan dan pengoperasian bandara. Namun, kinerja otoritas ini terhambat oleh birokrasi yang tidak setara di berbagai wilayah Unit Pelaksana Teknis (UPT). Artikel ini menganalisis dampak dari penyetaraan birokrasi di setiap wilayah UPT terhadap kinerja otoritas bandara. Metode penelitian dalam artikel ini adalah observasi dan wawancara terhadap para pegawai UPT dan manajemen otoritas bandara. Hasil penelitian menunjukkan bahwa ketidaksetaraan birokrasi antara wilayah UPT menghambat efektivitas operasional bandara. Tidak adanya standar operasional yang konsisten menyebabkan kesenjangan kinerja antara wilayah UPT, kendala komunikasi, dan koordinasi yang buruk. Langkah yang diambil oleh otoritas bandara untuk menyelesaikan masalah ini adalah dengan melakukan penyetaraan birokrasi di setiap wilayah UPT. Upaya ini melibatkan revisi kebijakan dan prosedur, pendekatan manajemen yang konsisten, pelatihan dan pengembangan pegawai, serta peningkatan komunikasi dan koordinasi antara wilayah UPT. Dampak dari penyetaraan birokrasi ini adalah peningkatan kinerja otoritas bandara. Penyesuaian kebijakan dan prosedur yang lebih konsisten menghasilkan operasional yang lebih efektif dan efisien. Sementara itu, peningkatan komunikasi dan koordinasi antara wilayah UPT memperkuat kerjasama dan sinergi di antara mereka. Kesimpulannya, penyetaraan birokrasi di setiap wilayah UPT dalam Otoritas Bandara Sepinggan Balikpapan memiliki dampak positif terhadap kinerja otoritas. Hal ini menghasilkan peningkatan efektivitas operasional bandara, meningkatkan kerjasama dan sinergi antara wilayah UPT, serta memperkuat pelayanan kepada pengguna bandara.
Co-Authors Milwan, Milwan Roby Sambung