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All Journal Journal of Mathematics Education and Application (JMEA) Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Journal of Mathematics Technology and Education
Marbun, James Piter
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Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Physics Social Sciences Transportation

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Application of Fuzzy Service Quality Method in Student Satisfaction Analysis of School Service Quality at SMAN 1 Simanindo, Samosir Regency: Penerapan Metode Fuzzy Service Quality Dalam Analisis Kepuasan Siswa Terhadap Kualitas Pelayanan Sekolah SMAN 1 Simanindo Kabupaten Samosir Siahaan, Irfan Efendi; Marbun, James Piter
Journal of Mathematics Technology and Education Vol. 1 No. 3 (2022): Journal of Mathematics Technology and Education
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jomte.v1i3.8968

Abstract

To improve the quality of service, it is necessary to know the extent to which thelevel of consumer assessment of service quality, whether the service received is in accordancewith consumer expectations or not. This research was conducted to determine student satisfaction with the service quality of SMAN 1 Simanindo School. The method used in this studyis the Fuzzy Service Quality method which aims to determine the gap that occurs between theservices received and student expectations. The results of data processing indicate that theattribute that is the main concern to be prioritized by the school so that improvements can bemade is the completeness of extracurricular support with a gap (-15.370). Based on the valueof the gap per dimension, the dimension that has the largest gap value is the dimension thatneeds to be prioritized by the school for improvement. The dimension that has the largest gapvalue is the physical dimension (tangiable) with a gap value of -12.98. Based on the Cartesiandiagram, the attributes that require priority treatment from the school are the completeness ofbooks and reference sources in the library and the school’s ability to produce quality alumni.The attributes of the question are located in quadrant I. Based on the Fuzzy Service Qualityanalysis, the overall attributes have a negative gap value. This shows that the quality of service provided by the school is unsatisfactory and still in dire need of improvement.
The Application Of Servqual Method and Importance Performance Analysis (IPA) in Analyzing The level of Patient Satisfaction With the Quality of Service at Wira Husada Kisaran General Hospital Sirait, Naomi Natasya; Marbun, James Piter
JMEA : Journal of Mathematics Education and Application Vol 2, No 3 (2023): Oktober
Publisher : JMEA : Journal of Mathematics Education and Application

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jmea.v2i3.17096

Abstract

One of the health care facilities are hospital. Hospitals are required to provide quality services to give satisfaction to the patient. Services that are less than optimal will reduce the number of patients visiting. Therefore, improving the quality of service is needed in an effort to attract patients to seek treatment at the WiraHusadaKisaran General Hospital. This research was conducted by distributing 70 questionnaires and calculations were carried out using the Importance Performance Analysis (IPA) method and the Servqual method. The Servqual method is used to determine the level of patient satisfaction and the Importance Performance Analysis (IPA) method is used to determine which attributes need improvement. From the results of the calculation of the Servqual method using 5 dimensions of service, namely tangible, reliability, responsiveness, assurance, and empathy to determine the value of GAP. On the tangible dimensions of the attributes that have not satisfied the patient, the comfort and cleanliness of the hospital and inpatient environment. In the dimension of reliability attributes that have not satisfied the patient, the doctor conducts an examination of the patient according to the specified schedule and on time. In the dimension of responsiveness attributes that have not satisfied patients, namely, nurses quickly and responsively serve patients. On the assurance dimension has satisfied patients. In the dimension of emphaty attributes that have not satisfied the patient, namely, medical personnel respond to patient complaints. From the results of the calculation of the Importance Performance Analysis (IPA) method, it has a suitability level value of 79.34% and in the Cartesian diagram of the 20 attributes there are 6 attributes that require repair and improvement, namely attribute numbers 1, 3, 4, 8, 9, and 12.
Active Learning Training with Mathematics Tools at SD HKBP Pembangunan 3 Medan Siringoringo, Yan Batara Putra; Nababan, Esther Sorta Mauli; Manurung, Asima; Marbun, James Piter; Napitupulu, Normalina; Marpaung, J.L.
ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat Vol. 5 No. 2 (2020): ABDIMAS TALENTA : Jurnal Pengabdian Kepada Masyarakat
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (579.937 KB) | DOI: 10.32734/abdimastalenta.v5i2.5086

Abstract

Education is an attempt by the Government to increase the country's potential to be able to compete with other countries that are experiencing very rapid development. The development of education will have an influence on the life of the local community, that is, it can affect various aspects of life, be it social, economic, cultural, religious, language and also the environment. The extent of the influence of educational development on aspects of life can be studied independently. Besides that, education also plays a major role in expanding employment opportunities, encouraging activities of supporting industries, introducing natural and cultural beauty that is inseparable from a sense of increasing brotherhood in the national and international environment. This is because education itself creates multiple economic impacts, namely direct, indirect, and secondary impacts, which provide opportunities for the growth of businesses and the role of local communities in the education sector. This research will discuss about Active Learning Training with Mathematics Tools at SDS HKBP Pembangunan 3 Medan. The result achieved is that schools are able to provide effective services online in the face of changing times caused by Covid-19 and can provide more information regarding the location of tourist objects that will be traversed by local and foreign tourists.
Co-Authors Abdul Munif Asima Manurung Marpaung, J.L. Nababan, Esther Sorta Mauli Siahaan, Irfan Efendi Sirait, Naomi Natasya Siringoringo, Yan Batara Putra