Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Civil Officium: Journal of Empirical Studies on Social Science SEIKAT: Jurnal Ilmu Sosial, Politik dan Hukum
yusyanah, yusyanah
Unknown Affiliation
Arts Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Improving Service Quality of A Private Hospital to Provide Satisfaction Of BPJS Participants Singgih, Rahadi Pratomo; Pratiwi, Ayu; Yusyanah, Yusyanah; Sari, Mira Permata; Poernomo, Baby
Civil Officium: Journal of Empirical Studies on Social Science Vol. 3 No. 2 (2023)
Publisher : Perkumpulan Alumni dan Santri Mahyajatul Qurro'

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53754/civilofficium.v3i2.682

Abstract

Health services are the most basic public services that must be carried out by the government to achieve a prosperous society. It is on this basis that the Government needs to improve the quality of public health with social security, namely the National Health Insurance (JKN), through the Health Social Security Administration Agency (BPJS). The focus of this research is how on the quality of health services provided by a private hospital to BPJS participants. This is a qualitative research with a case study approach. This study aims to answer the questions about the quality of service at hospital X in Bogor City for BPJS participants and what efforts should be made to provide satisfaction to BPJS participants. Data collection was carried out by observation, documentation, and semi-structured interviews with ten BPJS participants and an expert in the field of public policy. The results of this study indicate that the service quality of hospital X in Bogor City that consists of tangible, reliability, responsiveness, assurance and empathy still needs to be improved to provide satisfaction to BPJS health participants.  
The Importance of Interpersonal Communication Competence for Fresh Graduates in Facing the Industrial World Singgih, Rahadi Pratomo; Sari, Mira Permata; Pratiwi, Ayu; Yusyanah, Yusyanah
SEIKAT: Jurnal Ilmu Sosial, Politik dan Hukum Vol. 3 No. 1 (2024): SEIKAT: Jurnal Ilmu Sosial, Politik dan Hukum, Februari 2024
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/seikat.v3i1.1143

Abstract

Orang yang memiliki kemampuan sosial dan dapat berkomunikasi dengan baik cenderung lebih berhasil dibanding dengan mereka yang tidak memiliki kemampuan tersebut, dan salah satu faktor yang banyak menentukan keberhasilan dalam menjalin komunikasi dengan orang lain adalah kompetensi interpersonal. Penelitian ini ditujukan untuk menjawab pertanyaan bagaimana kompetensi komunikasi interpersonal fresh graduates apa yang harus dilakukan untuk mempersiapkan fresh graduate agar memiliki kompetensi komunikasi interpersonal. Pengumpulan data dilakukan melalui wawancara semi terstruktur kepada 10 Human Resources Manager yang telah memiliki pengalaman dalam merekrut fresh graduate selama lebih dari 5 tahun. Hasil penelitian menunjukkan bahwa para fresh graduates masih harus meningkatkan kualitasnya dalam komunikasi interpersonal khususnya kemampuan berinisiasi, manajemen konflik, empati, kesetaraan, kemampuan mendengarkan, komunikasi efektif, kesadaran diri, dan Kerjasama tim.
Co-Authors Ayu Pratiwi, Ayu Poernomo, Baby Sari, Mira Permata Singgih, Rahadi Pratomo