Chandra, Carissa
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Journal : Journal of Data Mining and Information Systems

Penerapan Information Technology Infrastructure Library di Perusahaan Persero Chandra, Carissa; Chai, Christopher Alexander; Simwim, Gilbert Januar; Maulana, Ade
JDMIS: Journal of Data Mining and Information Systems Vol. 2 No. 1 (2024): February 2024
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/jdmis.v2i1.1597

Abstract

Along with the times, many companies implement IT governance to create effectiveness and efficiency that can grow the company to become faster and bigger. The purpose of this paperwork is to find out the weaknesses and strengths regarding the implementation of IT governance, as well as lessons learned from PT Pos Indonesia Balikpapan City, PT Telkomsel, and PT PLN. The use of methods and data collection in making paperwork is through qualitative analysis and library research. From the research results, it can be stated that service quality is an important thing in these state-owned companies because it can affect customer satisfaction and requires the Information Technology Infrastructure Library version 3.0 (ITILv3) framework in evaluating or managing IT services effectively and efficiently.
Tinjauan Terhadap Implementasi Enterprise Architecture: Analisis Perbandingan Studi Kasus Industri Kesehatan Chandra, Carissa; Young, Jian; Salim, Jodie; Onggie, Karen; Kimberly; Andriano, Vinson
JDMIS: Journal of Data Mining and Information Systems Vol. 1 No. 2 (2023): August 2023
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/jdmis.v1i2.1865

Abstract

This paper discusses the review of the implementation of EA (Enterprise Architecture) in the healthcare industry through a comparative analysis of case studies using two frameworks namely TOGAF ADM and Zachman. The purpose of writing this paper is to identify the strengths and weaknesses of the implementation of each case study, as well as provide an understanding of the use of frameworks in the health industry. The type of analysis in this paper is a qualitative analysis using five papers containing case studies from different health companies which implement the ADM and Zachman TOGAF framework. The results of the analysis show that the two frameworks have different approaches in dealing with certain challenges and needs of the healthcare industry. In addition, there is the use of a matrix, namely the TOGAF framework which aims to provide an overview of the relationships and dependencies between the elements of the two frameworks. After doing the analysis and matrix, it can be concluded that the two frameworks are able to influence EA in the health industry. Thus, making it easier for companies to plan, design, manage, and implement enterprise architecture in an effective and efficient manner.