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Partina, Anna
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Pengaruh Servant Leadership Terhadap Organizational Citizenship Behavior (OCB) dengan Kepuasan Kerja Sebagai Variabel Mediasi (Studi Pada Pegawai BKPSDM Kabupaten Klaten) Monica, Rosa Lingga; Partina, Anna
Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa Vol 5, No 1 (2024): April
Publisher : Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35917/cb.v5i1.483

Abstract

This study aims to analyze the effect of servant leadership on organizational citizenship behavior with job satisfaction as a mediating variable. The sample in this study were all employees of BKPSDM Klaten Regency totaling 39 employees. The sampling technique used non probability sampling technique with saturated sample method. Data collection was carried out by distributing questionnaires directly to respondents. Hypothesis testing using path analysis with IBM SPSS Statistics 26 analysis tools. The results showed that servant leadership has a positive effect on organizational citizenship behavior, servant leadership has a positive effect on job satisfaction, job satisfaction has no effect on organizational citizenship behavior, job satisfaction does not mediate the effect of servant leadership on organizational citizenship behavior.
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien pada Puskesmas Tanjungsari di Gunungkidul, Daerah Istimewa Yogyakarta Saputra, Dimas Mastra Dewa; Partina, Anna; Amallia, Bunga Alfausta
Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa Vol 6, No 1 (2025): April
Publisher : Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35917/cb.v6i1.568

Abstract

Health services are one of the basic needs that must be met to improve the quality of life of the community. Patient satisfaction is the main factor that determines the quality of health services such as Community Health Centers. The purpose of this study was to study the effect of service quality on patient satisfaction. This study uses the SERVQUAL Model used as an approach in measuring service quality based on five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This study uses a quantitative method with a survey technique through a questionnaire distributed to outpatients of the Tanjungsari Community Health Center. The research sample consisted of 100 respondents selected using the purposive sampling method. Data analysis was carried out using multiple linear regression analysis. The results showed that tangentiality did not have a significant effect on patient satisfaction. Trust, responsiveness, confidence, and empathy had a positive and significant effect. Simultaneously, patient satisfaction at the Tanjungsari Community Health Center was influenced by the five dimensions of service quality. As a result, community health centers must improve service quality through more responsive interactions, increasing patient trust, and a more empathetic approach to providing health services.
Pengaruh Work Life Balance dan Job Demands terhadap Work Engagement yang Dimediasi Job Satisfaction: Studi pada Anggota Biro Logistik Polda DIY Dilla Astuti, Ika; Partina, Anna; Amalia, Bunga Alfausta
Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa Vol. 6 No. 2 (2025): Oktober
Publisher : Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35917/cb.v6i2.622

Abstract

Human resources are the most crucial element in organizational success. This study aims to analyze the influence of work-life balance and job demands on work engagement, mediated by job satisfaction, among members of the Yogyakarta Regional Police Logistics Bureau. The sampling technique used in this study was the Nonprobability Sampling technique. The method used was the saturated sampling method where the sample in this study were all members of the DIY Regional Police Logistics Bureau totaling 70 people. The data analysis method used was the Hayes Macro Process regression with the help of the IBM SPSS Statistics 26 program. The results showed that work life balance had a negative and insignificant effect on job satisfaction, while job demands had a positive and significant effect on job satisfaction. Furthermore, both work life balance and job demands had a positive and significant effect on work engagement. In addition, job satisfaction also had a positive and significant effect on work engagement. However, job satisfaction did not mediate the effect of work life balance or job demands on work engagement.
Pengaruh Job Demands, Personal Resources, dan Burnout terhadap Work Engagment pada PT. Sanwa Antar Nusa Surabaya Rahayu, Maria Noventa Asti; Partina, Anna
Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa Vol. 4 No. 2 (2023): Oktober
Publisher : Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35917/cb.v4i2.454

Abstract

This research aims to analyze the influence of job demands, personal resources, and burnout on work engagement at PT. Sanwa Between Nusa Surabaya. Saturated sampling technique was used with a total of 72 respondents. All samples in this study were employees of PT. Sanwa Antar Nusa Surabaya who has the status of a permanent employee. Multiple linear regression analysis was used in this research by first carrying out instrument tests in the form of validity and reliability tests, normality tests, classical assumption tests which include multicollinearity tests and heteroscedasticity tests as well as F (Goodness of Fit) tests, t tests and coefficient of determination. Through these various tests, the results obtained were that the variable job demands (X1) had a negative and significant effect on work engagement, personal resources (X2) had a positive and significant effect on work engagement, and burnout (X3) had a positive and significant effect on work engagement. The results of the research can be a reference for future research related to the variables studied and become a basis for consideration for companies to maintain work engagement among employees. 
Pengaruh Servant Leadership Terhadap Organizational Citizenship Behavior (OCB) dengan Kepuasan Kerja Sebagai Variabel Mediasi (Studi Pada Pegawai BKPSDM Kabupaten Klaten) Monica, Rosa Lingga; Partina, Anna
Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa Vol. 5 No. 1 (2024): April
Publisher : Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35917/cb.v5i1.483

Abstract

This study aims to analyze the effect of servant leadership on organizational citizenship behavior with job satisfaction as a mediating variable. The sample in this study were all employees of BKPSDM Klaten Regency totaling 39 employees. The sampling technique used non probability sampling technique with saturated sample method. Data collection was carried out by distributing questionnaires directly to respondents. Hypothesis testing using path analysis with IBM SPSS Statistics 26 analysis tools. The results showed that servant leadership has a positive effect on organizational citizenship behavior, servant leadership has a positive effect on job satisfaction, job satisfaction has no effect on organizational citizenship behavior, job satisfaction does not mediate the effect of servant leadership on organizational citizenship behavior.
Pengaruh Iklim Organisasi, Kepemimpinan Otentik, Dan Knowledge Sharing Terhadap Perilaku Kerja Inovatif Pada Pegawai Biro Sumber Daya Manusia Kementerian Keuangan Sintia, Eva; Partina, Anna
Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa Vol. 5 No. 2 (2024): Oktober
Publisher : Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35917/cb.v5i2.522

Abstract

This research is to determine the influence of organizational climate, authentic leadership and knowledge sharing on innovative work behavior of employees at the Human Resources Bureau of the Ministry of Finance. The research method used is a quantitative method, with a sample size of 170 respondents from a population of 297 employees. The data collection technique used in this research is distributing questionnaires, while data processing uses the SPSS 23 program. The analytical methods used include instrument testing, classical assumption testing, hypothesis testing and multiple linear regression testing. This research shows that organizational climate has a positive influence on innovative work behavior, authentic leadership has a positive influence on innovative work behavior and knowledge sharing has a positive influence on innovative work behavior. This research can pave the way for increasing employee readiness in facing global technological developments.
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien pada Puskesmas Tanjungsari di Gunungkidul, Daerah Istimewa Yogyakarta Saputra, Dimas Mastra Dewa; Partina, Anna; Amallia, Bunga Alfausta
Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa Vol. 6 No. 1 (2025): April
Publisher : Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35917/cb.v6i1.568

Abstract

Health services are one of the basic needs that must be met to improve the quality of life of the community. Patient satisfaction is the main factor that determines the quality of health services such as Community Health Centers. The purpose of this study was to study the effect of service quality on patient satisfaction. This study uses the SERVQUAL Model used as an approach in measuring service quality based on five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This study uses a quantitative method with a survey technique through a questionnaire distributed to outpatients of the Tanjungsari Community Health Center. The research sample consisted of 100 respondents selected using the purposive sampling method. Data analysis was carried out using multiple linear regression analysis. The results showed that tangentiality did not have a significant effect on patient satisfaction. Trust, responsiveness, confidence, and empathy had a positive and significant effect. Simultaneously, patient satisfaction at the Tanjungsari Community Health Center was influenced by the five dimensions of service quality. As a result, community health centers must improve service quality through more responsive interactions, increasing patient trust, and a more empathetic approach to providing health services.
Co-Authors Amalia, Bunga Alfausta Amallia, Bunga Alfausta Dilla Astuti, Ika Monica, Rosa Lingga Rahayu, Maria Noventa Asti Saputra, Dimas Mastra Dewa Sintia, Eva