Article Per Year (5 Year)
p-Index From 2020 - 2025
0.817
P-Index
This Author published in this journals
All Journal IWJ : Inland Waterways Journal IWTJ : International Water Transport Journal
Susanto, Novi Tri
Unknown Affiliation
Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Environmental Science Mechanical Engineering Transportation

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : IWTJ : International Water Transport Journal

 1 
ANALYSIS OF USER SATISFACTION IN THE IMPLEMENTATION OF ONLINE TICKET ORDERING SYSTEM AT LEMBAR FERRY PORT, WEST NUSA TENGGARA PROVINCE Sulistiyono, Noor; Susanto, Novi Tri; Kartini, Sri; Setiawan, Bambang; Sidharta, Driaskoro Budi; Ahmad, Jeannova Shabilla
IWTJ : International Water Transport Journal Vol. 6 No. 2 (2024): International Water Transport Journal (IWTJ: October)
Publisher : Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Lembar Ferry Port is a very important commercial port in developing and connecting West Nusa Tenggara Province, especially Lombok Island with Bali Province. This makes the port management as a service provider industry continue to strive to develop services to increase the potential of the port and the satisfaction of service users, one of which is the online ticket booking system. This study aims to analyze the level of service user satisfaction with the implementation of the online ticket booking system using the Customer Satisfaction Index (CSI) method at Lembar Ferry Port as one of the providers of ferry transportation services on Lombok Island. Data collection was conducted by distributing questionnaires to users of Lembar Ferry Port services as respondents to obtain data on the level of expectations and performance felt by service users. Based on the results of the study, service users have felt quite satisfied with the performance of the online ticket booking system carried out by the management of Lembar Ferry Port. This can be seen from the CSI value obtained, which is 59.12%. The things that need to be improved or corrected from the online ticket booking system at Lembar Ferry Port, one of which is the system display for service users which is simple but still informative because it has the highest expectation value from service users.
Co-Authors Agustini, Elfita Ahmad, Jeannova Shabilla Amrillah, M.Fahmi Azzahra, Istiana Bambang Setiawan Dahlia Dewi Apriani Mia Audina, Mia Sidharta, Driaskoro Budi Sri Kartini, Sri Sulistiyono, Noor Sulistyono, Noor Wibowo, Rifki Putra Wijaya, Novan Gunawan