Article Per Year (5 Year)
p-Index From 2020 - 2025
1.456
P-Index
This Author published in this journals
All Journal Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Ilmu Komputer dan Bisnis Bisman (Bisnis dan Manajemen): The Journal of Business and Management Jurnal Bina Manajemen Jurnal Ekonomika Dan Bisnis Jurnal Entrepreneur dan Manajemen Sains International Journal of Economics (IJEC)
Lukitasari, Lenni
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Published : 9 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Entrepreneur dan Manajemen Sains

 1 
PERSEPSI KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS CANGKUANG Robbani, Istiana; Lukitasari, Lenni
Jurnal Entrepreneur dan Manajemen Sains (JEMS) Vol. 6 No. 2 (2025): Juli
Publisher : UM. Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The quality of health services is an important factor in determining the level of patient satisfaction. This study aims to analyze the perception of patient satisfaction with the quality service at Cangkuang Health Center Bandung Regency using the SERVQUAL approach which includes five main dimensions, that is Tangibles, Reliability, Responsiveness, Assurance, Empathy. The research method used is descriptive qualitative, with data collection techniques through observation, interviews, and documentation. Respondents in this study were patients who received services at the Cangkuang Health Center. The research results show that in general patients are quite satisfied with the services provided, but there are also several aspects that need to be repaired and improved to achieve more optimal patient satisfaction. Keywords: Patient Perception, Patient Satisfaction, Quality of Health Services
Co-Authors Azizah, Indriani Nur FAIZAL, Muhammad Imam Hartoto Hujaemah, Susan Linda Yulianti Ni Luh Gde Sari Dewi Astuti Pitaloka, Sonia Rasmita, Suci Putri Robbani, Istiana Sofyan, Hady Tiara, Hana