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All Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Recidive : Jurnal Hukum Pidana dan Penanggulangan Kejahatan Liaison Journal of BEST Education Journal: General and Specific Research Indonesian Journal of Community Empowerment (IJCE)
Aditya Putra
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Improving the Quality of the Mobile Tax Service Apps in Indonesia: A Delphi Study Aditya Putra; Reza Fathurrahman
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 2 (2022): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i2.4614

Abstract

This research aims providing recommendations to improve the service quality of M-Pajak, a mobile-based application developed by the Directorate General of Tax (DGT). M-Pajak was officially launched in June 2021 to simplify and modernize the pre-existing traditional tax services. Eight selected experts participated as persons in this research and exchanged their ideas through a three-round Delphi study carried out from November 2021 to January 2022. The initial release of the application only provides a minimal number of services. Due to limited human resources, the DGT needs a selective development improvement plan for public service apps. This research found that data and information security should be prioritized for future M-Pajak updates.
Co-Authors adawiyah Anjas Lasuci Prastia Diana Lukitasari Jesas Kristius Sihotang Liyanovitasari, Liyanovitasari Muhamad Sandi Rizki PUJI LESTARI Reza Fathurrahman Riza Fahlapi siti nurfitriana Syarifah Risyani Umi Setyoningrum