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All Journal JISTECH: Journal of Information Science and Technology Fullerene Journal of Chemistry Jurnal Dinamis Journal of System and Computer Engineering IGKOJEI: Jurnal Pengabdian Masyarakat
Likumahwa, Fervin Mayos
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Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Social Sciences Veterinary

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Journal : JISTECH: Journal of Information Science and Technology

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Analisis Pengaruh Kualitas Listrik Terhadap Kepuasan Pelanggan Listrik Prabayar PT. PLN (Persero) UP3 Manokwari: Analisis Pengaruh Kualitas Listrik Terhadap Kepuasan Pelanggan Listrik Prabayar PT. PLN (Persero) UP3 Manokwari Likumahwa, Fervin Mayos
JISTECH: Journal of Information Science and Technology Vol 14 No 1 (2025): Volume 14 Nomor 1 Tahun 2025
Publisher : Universitas Papua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30862/jistech.v14i1.703

Abstract

This study aims to determine the effect of electricity quality on customer satisfaction. The population of this study consists of customers of PT. PLN UP3 Manokwari. The population of this study includes customers of PT. PLN (Persero) UP3 Manokwari in three areas, namely West Manokwari District, East Manokwari, South Manokwari, and North Manokwari. The sampling technique used in this study is purposive sampling, resulting in a sample size of 100 respondents. Data collection was carried out using questionnaires distributed online through social media groups and customer emails. The data were analyzed using linear regression tools with IBM SPSS 24 software. The results of the study show that electricity quality has a significant effect on customer satisfaction.
Co-Authors Angrianto, Novaldi Laudi de Queljoe, Winda Sary Islam, Muh. Fajar Jamius Bin Stepanus Kesauliyaa, Olivia Marie Caesaria Limbong, Josua Josen A. Pasaribu, Haryanto Pandapotan Pasinggi, Adonia Sumarna, Sabir