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Hendratmoko, Hendratmoko
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FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA UMKM DI INDONESIA Hendratmoko, Hendratmoko
Jurnal Orientasi Bisnis dan Entrepreneurship (JOBS) Vol 2 No 1 (2021): JUNI 2021
Publisher : Lembaga Penelitian Universitas YARSI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33476/jobs.v2i1.1782

Abstract

Produktivitas Usaha Mikro masih jauh lebih rendah daripada Usaha Kecil maupun Menengah dan membuatnya rapuh dan sulit untuk bertahan apalagi berkembang. Sudah 10 tahun belakangan ini komposisi jumlah Usaha Mikro diangka 98,7%, berarti bisa diasumsikan bahwa hampir tidak ada Usaha Mikro yang mampu naik kelas. Masih rendahnya kinerja dan produktivitas UMKM terutama Usaha Mikro tentunya disebabkan beberapa faktor. Hal ini yang menjadi fokus perhatian peneliti untuk mengangkat tema ini.Metode penelitian ini menggunakan Quantitative research, dengan obyek dari penelitian ini adalah UMKM binaan Yayasan Rumah Insan 37 yang berjumlah 86 UMKM dan tersebar pada 10 provinsi di seluruh wilayah Indonesia. Metode yang digunakan untuk penarikan sampel ialah metode Purposive random Sampling, dimana pengambilan sampel secara acak, namun terdapat kriteria-kriteria tertentu yang membatasi terkait dengan kesesuaian tujuan penelitian dan hanya terbatas pada UMKM binaan Yayasan Rumah Insan 37. Jumlah sampel yang diambil seluruh dari jumlah populasi yang ada atau dikenal dengan teknik sampling jenuh.Kesimpulan dari penelitian ini adalah bahwa variabel Individual Characterristic berpengaruh positif dan signifikan terhadap Perfomance dan variabel External Factor berpengaruh negatif dan signifikan terhadap Performance.
FAKTOR-FAKTOR YANG MEMPENGARUHI LOYALITAS PELANGGAN BTS MEAL DI JABODETABEK Hendratmoko, Hendratmoko
Jurnal Orientasi Bisnis dan Entrepreneurship (JOBS) Vol 2 No 2 (2021): DESEMBER 2021
Publisher : Lembaga Penelitian Universitas YARSI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33476/jobs.v2i2.2049

Abstract

Kualitas layanan dan pilihan produk yang beragam berkontribusi terhadap loyalitas pelanggan. Tujuan penelitian ini: menganalisis bagaimana pengaruh produk, kehalalan, merek dan kepuasan terhadap loyalitas pelanggan BTS meal di wilayah Jabodetabek; menganalisis peran kepuasan pelanggan sebagai variabel mediator antara merek, kehalalan, dan produk terhadap loyalitas pelanggan BTS meal di wilayah Jabodetabek. Penelitian ini menggunakan pendekatan kuantitatif. Penelitian dilakukan pada tanggal 12-23 Juni 2021 dengan sebanyak 100 responden mahasiswa di wilayah Jabodetabek. Penarikan sampel secara purposive sampling. Hasil penelitian mengungkapkan bahwa merek dan produk mempunyai pengaruh signifikan terhadap loyalitas pelanggan. Sementara itu kepuasan pelanggan tidak berperan sebagai variabel mediator antara merek, kehalalan dan produk terhadap loyalitas pelanggan. Pengaruh produk dan merek sangat signifikan terhadap loyalitas pelanggan terhadap sebuah produk. Untuk mendapatkan, menjaga dan mengembangkan pelanggan loyal, perusahaan harus terus  melakukan  peningkatan  kualitas  produk  dan  layanan  termasuk  juga  kreatif  dalam menciptakan produk-produk baru yang sesuai dengan perkembangan jaman.
Improving Purchasing Decisions with the Role of Product and Price Combinations Hendratmoko, Hendratmoko; Vita, Elisabeth; Sitorus, Arjuna Candra; Harun, Mohd Zainal Munshid
Jurnal Manajemen Vol 13 No 2 (2024): Mei
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jm.v13i2.1211

Abstract

Products that precisely meet consumer needs have a greater potential for acceptance. Likewise, products that align with consumer preferences stand a chance of being embraced by consumers. The appropriate pricing exerts an influence on consumer decisions when making purchases. This study aims to delve deeper into the impact of product and price combinations on purchasing decisions. Employing quantitative methods, this research involved 124 respondents, all located in Jakarta. Data analysis was conducted using SPSS 29. The findings of this study underscore the positive and significant influence of both product and price variables on purchasing decisions. Additionally, it highlights the importance of combining product and price to enhance the likelihood of purchase decisions. Contrary to the assumed linear relationship, this study reveals a non-linear combination between product and price. The significance of this research lies in uncovering the non-linear relationship between product and price and its impact on purchasing decisions. It challenges the notion that good product quality always comes at a high price, suggesting otherwise.
The Influence of Work Discipline and Leadership Style on Employee Performance Through Work Effectiveness Benedick, Franklin; Hendratmoko, Hendratmoko; Mutiarawati, Elisabeth Vita
Jurnal Komunikasi dan Bisnis Vol. 13 No. 1 (2025): May - October
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jkb.v13i1.1271

Abstract

This research aims to analyze the influence of work discipline and leadership style on employee performance through work effectiveness. Research was conducted on employees of PT. Elektrindo Sarana Abadi. The sampling technique used saturated sampling with a total of 60 respondents. The research uses Structural Equation Modeling (SEM) using smartPLS 4.0. The research results show that work discipline has a positive and significant influence on work effectiveness. Leadership style has no effect on work effectiveness. Work discipline has a significant positive effect on employee performance. Leadership style has no effect on employee performance. Work effectiveness has a positive and significant influence on employee performance. Work discipline influences employee performance through work effectiveness. Leadership style does not affect employee performance through work effectiveness.
The Influence of Leadership Style, Work Facilities, and Salary on Employee Motivation Nicky, Nicky; Hendratmoko, Hendratmoko
Action Research Literate Vol. 9 No. 1 (2025): Action Research Literate
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/arl.v9i1.2625

Abstract

This study aims to analyze the influence of leadership style, technology-based work facilities, and salary systems on employee work motivation at PT. Elektrindo Sarana Abadi. In a volatile economy, companies must maintain the stability and sustainability of their operations. The workforce is a key element in achieving organizational goals, and an adaptive leadership style, adequate work facilities, and a fair compensation system greatly influence work motivation. This study uses a quantitative approach with the Multiple Linear Regression Analysis method using SmartPLS ver.4. The research sample consisted of 100 respondents who were employees of PT. Elektrindo Sarana Abadi. The study results show that digital leadership style, work facilities, and salary significantly influence employee work motivation. Simultaneously, these three variables also have a significant effect on work motivation. These findings underscore the importance of developing leadership training programs to improve managerial skills and employee motivation, periodic audits and improvements to work facilities, and adjustments to salary structures and incentive systems so employees feel financially valued. In addition, implementing a regular performance evaluation system and the use of feedback from employees for continuous improvement are highly recommended. The study concludes that flexible and adaptive leadership approaches, adequate work facility support, and a fair compensation system are crucial in increasing employee motivation in an increasingly technology-connected work environment. Further research is suggested to explore other factors influencing work motivation and expand the research object to different industry contexts.
The Effect of Job Demands and Job Resources on Turnover Intention Mediated by Work Engagement at PT Prinal Heryanto, Michael; Hendratmoko, Hendratmoko
Jurnal Indonesia Sosial Sains Vol. 5 No. 10 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i10.1438

Abstract

This research aims to identify the influence of job demands and job resources on turnover intention, with work engagement as a mediating variable at PT Prinal. The retail industry faces high turnover rates, posing a significant challenge at PT Prinal despite the industry's enormous potential. The study involved 250 employees of PT Prinal, using a non-probability sampling technique. Analysis was conducted with SmartPLS v4.1.0.5, utilizing Partial Least Square (PLS) and Structural Equation Model (SEM) techniques to test the hypotheses. The findings show that greater job expectations dramatically reduce employee engagement and increase the likelihood of leaving the position. The job demands at PT Prinal are generally counterproductive, as demonstrated by how they diminish employee engagement. On the other hand, more excellent job resources considerably raise employee engagement at work and lower the intention to leave. Since job demands and job resources directly affect turnover intention, work engagement plays a role in mediating the interaction between these three variables. These results highlight how crucial it is to manage job expectations and resources to boost work engagement and increase employee retention.
The Effect of Service Quality and Price Perception on Customer Loyalty Mediated by Customer Satisfaction at Bengkel Sukses Jaya Livia, Valencia; Hendratmoko, Hendratmoko
Jurnal Indonesia Sosial Sains Vol. 5 No. 11 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i11.1467

Abstract

This research investigates the impact of service quality and price perception on customer loyalty, with customer satisfaction acting as a mediating variable at Bengkel Sukses Jaya. Utilizing a quantitative research approach, data were gathered from 106 respondents who have used or are currently using the motorcycle maintenance services at the workshop. The analysis was conducted using the PLS-SEM method through SmartPLS 4.1.0.3 software. Results reveal that both service quality and price perception significantly enhance customer satisfaction. Moreover, service quality directly fosters customer loyalty, while price perception shows no direct effect on loyalty. However, customer satisfaction emerges as a significant driver of customer loyalty. Notably, the study confirms that service quality and price perception indirectly influence customer loyalty through the mediating role of customer satisfaction.
EFFECT OF MOTIVATION AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE WITH WORK DISCIPLINE AS AN INTERVENING VARIABLE AT BCA KELAPA GADING Halim, Mario Alexander; Hendratmoko, Hendratmoko
Jurnal Indonesia Sosial Sains Vol. 6 No. 10 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i10.1916

Abstract

This study aims to analyze the effect of motivation and work environment on employee performance with work discipline as an intervening variable at BCA Kelapa Gading. This research was conducted using the PLS-SEM method with the SmartPLS 4.0 program. This study applied a quantitative research design with a survey approach. The number of respondents in this research was 100. The research variables included motivation (X1), work environment (X2), work discipline (Z), and employee performance (Y). The results of this research show that motivation has no significant effect on employee performance, while the work environment has a significant effect on employee performance. Work discipline has a positive and significant effect on employee performance. However, work discipline does not play a mediating role in the relationship between work motivation and employee performance, although it has been proven to be a partial mediating variable in the relationship between work environment and employee performance. This study highlights the practical importance of creating a supportive work environment and enforcing discipline policies to sustain performance improvements in the banking sector. The findings suggest that management should prioritize environmental interventions over motivation-based strategies alone. Future research should expand across multiple branches and incorporate objective performance metrics to validate these findings and explore additional mediating variables that may influence the motivation–performance relationship.  
The Impact of Transformational Leadership, Transactional Leadership, and Knowledge Management on Innovation Mediated by Human Capital in The Pharmaceutical Industry in Indonesia Sitorus, Mompo Uli; Hendratmoko, Hendratmoko
Jurnal Komunikasi dan Bisnis Vol. 12 No. 1 (2024): May
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jkb.v12i1.1103

Abstract

The objective of this research is to find out how transformational leadership, transactional leadership, and knowledge management impact innovation mediated by human capital in the Pharmaceutical Industry in Indonesia. Quantitative analysis was conducted using Partial Least Squares - Structural Equation Modeling (PLS-SEM) utilizing SmartPLS 4 software. An online questionnaire was carried out to obtain the data and the responses from 203 respondents resulted in 186 usable from 30 pharmaceutical industries across Indonesia. The findings point out that the direct effects of transformational leadership (TL), transactional leadership (TC), knowledge management (KN), and human capital (HC) relate positively and significantly to innovation (IN). The findings also confirmed that human capital mediates partially (complementary) the effect of transformational leadership on innovation, transactional leadership on innovation, and knowledge management on innovation. Based on this study to optimize innovation performance, it was suggested that pharmaceutical companies in Indonesia need to maintain the performance of any indicators that are already running well, and also need to put more effort into knowledge exchange among employees as well as the level of using new methods to improve efficiency and effectiveness of existing processes.
The Impact of Organizational Change on Organizational Commitment and The Mediation Effect of Job Security, Trust and Justice in Pharmaceutical Industry in Indonesia Chandra, Kristin Aina; Hendratmoko, Hendratmoko
Jurnal Komunikasi dan Bisnis Vol. 12 No. 1 (2024): May
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jkb.v12i1.1122

Abstract

This research aims to determine the impact of organizational change on organizational commitment and the mediating effect of Job Security, Trust and Justice in pharmaceutical industry in Indonesia. Research was conducted among employees from four (4) different pharmaceutical companies in Jakarta, Indonesia. The sampling technique is based on probability sampling and data collection method used in this research was using questionnaire with total sampel obtained was 108. The research design used is descriptive quantitative research. The data analysis technique uses structural equation modeling-partial least square. The result showed that organizational change has insignificant direct positive impact on organizational commitment, Job Security does not mediate the impact of organizational change to organizational commitment, organizational change has indirect significant impact on organizational commitment through mediator variables Trust and Justice. Trust and Justice fully mediate the effect of organizational change to organizational commitment. Based on the result of the study, it was suggested that pharmaceutical companies to put more emphasis on trust & justice and achieve higher level of trust and justice during organizational change process to increase employee’s commitment.
Co-Authors Benedick, Franklin Chandra, Kristin Aina Dwi Putri, Farien Elisabeth Vita Mutiarawati Halim, Mario Alexander Harun, Mohd Zainal Munshid Heryanto, Michael Livia, Valencia Nicky, Nicky Sabila, Nadhila Adlina Sitorus, Arjuna Candra Sitorus, Mompo Uli Vita, Elisabeth