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All Journal International Journal of Business, Technology, and Organizational Behavior (IJBTOB) Media Bina Ilmiah Hipotesa Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Fientje Palijama
STIA Abdul Azis Kataloka
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Library & Information Science Social Sciences Other

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The Effect of Public Service Quality on Community Satisfaction in Districts of Gorom Island, Eastern Seram Fientje Palijama
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 1 No. 3 (2021): International Journal of Business, Technology, and Organizational Behavior (IJB
Publisher : Garuda Prestasi Nusantara Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52218/ijbtob.v1i3.93

Abstract

The purpose of this research is to know how far influence quality of public services to community satisfaction at the Gorom Island District Office, East Seram Regency. The method used in this research is descriptive method with a quantitative approach. The population of this research is 50 people. Methods of data analysis using simple linear regression analysis, Pearson correlation and coefficient of determination using SPSS 22.0 for windows. The results showed that 1). The quality of public services has a positive effect on consumer / community satisfaction76.9%, meaning that the higher the quality of the services provided, the higher the customer satisfaction. Vice versa, if the lower the quality of service provided, it will decrease by one point, then the consumer / community satisfaction will decrease by 0.769 or 76.9%. 2).From the tests carried out, it is obtained The coefficient of determination is 63.5% of customer / community satisfaction is influenced by the quality of public services, while the remaining 36.5% of customer / community satisfaction is influenced by other variables not examined in this study.  Keywords : Quality of Public Services, and Consumer / Community Satisfaction
Analisis Korelasional Sistem Informasi Manajemen dengan Efektivitas Kerja Pegawai Fientje Palijama; La Jaali
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 4 No. 1 (2023): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v4.i1.p229-245

Abstract

This study aims to analyze the relationship of the management system to the effectiveness of employee work at the office of the BPM-PD Kabupten Kepulauan Aru. This type of research is classified as explanatory research. The population of this study is all BPM-PD supervisors of Aru Islands Regency and the sampling technique used is a census technique so that the entire population is sampled in this study. Research data collection using questionnaire instruments distributed online via google form to all respondents. The analysis tool used is correlation analysis or product moment. The results prove that management information systems have a low relationship with work effectiveness.
Co-Authors Batjo, Sitti N In Hutuely K. Tuaputimain, Dominggas La Jaali La Jaali, La La Madjid Nurtarydalsya Muhrim