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All Journal Journal of Industrial Engineering & Management Research (JIEMAR) DEDIKASI : Jurnal Pengabdian Kepada Masyarakat
Haryati, R.Ati
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

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Implementation of Service Quality Improvement Strategies in Service Unit Division PT. Pos Indonesia (Persero) Jakarta Rahman, Arif; Suhaila, Agus; Haryati, R.Ati
Journal of Industrial Engineering & Management Research Vol. 2 No. 4 (2021): August 2021
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (411.648 KB) | DOI: 10.7777/jiemar.v2i4.172

Abstract

Globalization demands an increasing change in all fields, one of which is the field of Services and services. Judging from the number of companies engaged in services and services, PT Pos Indonesia is required to have a special strategy to be able to compete with other companies. This study aims to find out how the strategies used to improve service quality, obstacles encountered, and how the solutions to overcome these obstacles. The research methodology used is a qualitative descriptive study using observational approaches, interviews, and documentation. With the results of research in the form of excellent service strategies by providing the best service to customers and service product development strategies that have been developed to facilitate customers running his business. Constraints in the form of lack of patience, technical and weather problems, accuracy, internet connection, when the COD of the recipient is not in place, and return of goods. And how to cope with extra patience, the existence of further communication and apologies, sorting goods so as not to be confused, fixing an internet connection, maintaining communication by contacting first that the recipient is in place, and ensuring the goods are damaged by the seller or courier
Pelatihan Public Speaking Untuk Mengoptimalkan Keterampilan Berbicara Pada PKK RW 13 Cibubur Susanti, Inggit Dessy; Sarkawi, Dahlia; Yuniasih, Idah; Haryati, R.Ati; Jola, Angelina; Novitasari, Dela
Dedikasi : Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 1 (2024): Dedikasi : Jurnal Pengabdian Kepada Masyarakat
Publisher : Lembaga Layanan Pendidikan Tinggi Wilayah III DKI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53276/dedikasi.v3i1.163

Abstract

Pengabdian masyarakat ini bertujuan meningkatkan kemampuan berbicara di depan umum, terutama bagi anggota PKK, termasuk sekretaris kelompok PKK RW 13 Desa Cibubur. Kerja sama dengan mitra PKK RW 13 yang fokus pada peningkatan keterampilan berbicara membuat kegiatan ini semakin berarti. Simulasi digunakan untuk memfasilitasi pengalaman pelatihan. Kegiatan ini, diadakan pada 28 Oktober 2023 dari 08.00 hingga 12.00, memberikan anggota PKK peluang untuk meningkatkan rasa percaya diri berbicara di depan umum, meningkatkan komunikasi internal PKK secara lebih luas, dengan fokus pada pengembangan pribadi. Temuan dari pelatihan ini antara lain meningkatkan keterampilan berbicara dan rasa percaya diri. Metode yang digunakan untuk mencapai hasil positif dalam pelatihan ini melibatkan: simulasi berbasis peran, pendekatan terarah dan terstruktur dan kolaborasi aktif dengan peserta. Dengan meningkatkan kemampuan public speaking, diharapkan terjadi perubahan positif dalam dinamika masyarakat, memperkuat peran PKK sebagai penggerak perubahan yang baik.
Co-Authors Agus Suhaila, Agus Arif Rahman Dahlia Sarkawi Idah Yuniasih Jola, Angelina Novitasari, Dela Susanti, Inggit Dessy