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Journal : METIK JURNAL

Analisis Sentimen Menggunakan Metode IndoBERT Pada Ulasan Aplikasi Zoom Menggunakan Fitur Ekstrasi GloVe Andhika, Firza Rafiandi; Witanti, Wina; Nurul Sabrina, Puspita
METIK JURNAL (AKREDITASI SINTA 3) Vol. 9 No. 2 (2025): METIK Jurnal
Publisher : LPPM Universitas Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47002/g38fxb78

Abstract

This research aims to conduct a sentiment analysis on Zoom application reviews by testing whether combining features from IndoBERT and GloVe can improve classification accuracy. The methodology begins with the collection of 5000 reviews from the Google Play Store, which then undergo a pre-processing stage. To address class imbalance, the Random Oversampling technique was applied. Features are extracted using IndoBERT for contextual meaning and GloVe for global semantic meaning, and their vectors are then combined through concatenation. The balanced dataset is divided into 80% training data and 20% testing data to train and evaluate the model. The test results show that the combined model achieved an overall accuracy of 91%, with a high precision value for the positive class (0.97) and a high recall value for the neutral class (0.95). For comparison, a model using only IndoBERT achieved 90% accuracy. Based on these results, it can be concluded that the combination of IndoBERT and GloVe is an effective and reliable approach for sentiment analysis, with its advantage lying in a richer feature representation due to the integration of global and contextual semantic information.
Desain Dashboard Command Center Kabupaten Bandung Barat Menggunakan Metode Design Thinking Khoirullah, Debri; Nurul Sabrina, Puspita; Ashaury, Herdi
METIK JURNAL (AKREDITASI SINTA 3) Vol. 9 No. 2 (2025): METIK Jurnal
Publisher : LPPM Universitas Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47002/9bhp6x40

Abstract

The advancement of digitalization requires local governments to provide information services that are efficient, well-structured, and user-friendly. This study aims to design the dashboard interface for the West Bandung Regency Command Center using the Design Thinking method. The approach involves five stages—empathize, define, ideate, prototype, and test—to deeply understand user needs and deliver appropriate design solutions. Data collection was conducted through interviews and observations, followed by the creation of an interactive prototype using Figma. Usability evaluation was carried out using the System Usability Scale (SUS). The results show that the redesigned dashboard presents government data in a more informative, structured, and intuitive manner and achieved a high SUS score during testing, with an average score of 75.625, categorized as Good. This study contributes uniquely to the development of user-centered government information systems, particularly in the context of command center applications. A limitation of this study is the small number of respondents in the usability test, due to the fact that the primary users of the system are executive officials who typically do not interact directly with the UI/UX. Thus, representatives from Diskominfo—who understand the interface from a technical and operational perspective—were selected as respondents. Given the limited number of personnel operating the command center, the involvement of four respondents was considered sufficient and contextually appropriate.