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All Journal Jurnal Komposit : Jurnal Ilmu-Ilmu Teknik Sipil Jurnal Rekayasa, Teknologi, dan Sains
Dirangga, Karlia
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Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Engineering Environmental Science Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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Analisis Tingkat Kepuasan Pejalan Kaki Terhadaptrotoar Di Pusat Kota Bandar Lampung (Studi Kasus: Di Sepanjang Trotoar Jalan Kartini) Hasbi, Irfan; Dirangga, Karlia; Fadilasari, Dewi
Jurnal Rekayasa Teknologi dan sains Vol 8, No 2 (2024): Jurnal Rekayasa, Teknologi, dan Sains
Publisher : Fakultas Teknik Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jrets.v8i2.15344

Abstract

ABSTRAK Trotoar merupakan bagian ruang terbuka publik yang berfungsi sebagai jalur khusus pejalan kaki untuk dapat melakukan aktifitasnya dengan aman dan nyaman. Namun keberadaan trotoar tidak berfungsi sebagaimana mestinya, seperti pada Trotoar di Jalan Kartini Kota Bandar Lampung saat ini banyak terjadi penyalahgunaan, tidak hanya pedagang kaki lima (PKL) dan parkir kendaraan, serta keadaan trotoar juga dapat dikatakan kurang layak. Penelitian ini bertujuan untuk mengetahui Tingkat kepuasan pejalan kaki di Jalan Kartini Kota Bandar Lampung. Metode yang digunakan dalam pengumpulan data ini ialah melalui teknik pengumpulan data dengan cara pengamatan (wawancara atau kuisioner) yang digunakan adalah metode Importance Performance Analysis (IPA) yang digunakan untuk mengukur kepuasan pejalan kaki ditinjau dari keamanan kenyamanan dan keselamatan dari seluruh aspek tersebut di buat kuesioner dengansebanyak 100 responden menunjukan tingkat kepuasan pejalan kaki di trotoar jalanKartini Bandar Lampung ialah sebanyak 55,67%, berdasarkan tabel CSI kualitas pelayanan trotoar dianggap cukup puas. Kata Kunci : pejalan kaki, kepuasan, trotoar      ABSTRACT Analysis Of The Level Of Pedestrian Satisfaction With Sidewalks In The City Center Of Bandar Lampung (Case Study: Along The Sidewalk Of Jalan Kartini). The sidewalk is a part of public open space that functions as a special path for pedestrians to carry out their activities safely and comfortably. However, the existence of sidewalks does not function as it should, such as on the sidewalks on Jalan Kartini, Bandar Lampung City, currently there is a lot of misuse, not only from street vendors (PKL) and vehicle parking, and the condition of the sidewalkscan also be said to be inadequate. This research aims to determine the level of pedestrian satisfaction on Jalan Kartini, Bandar Lampung City. The method used in collecting this datais through data collection techniquesby meansof observation(interviews or questionnaires) which is used is the Importance Performance Analysis (IPA) method which is used to measure pedestrian satisfaction in terms ofsecurity, comfort and safety from all these aspects in created a questionnaire with 100 respondents showing that the level of pedestrian satisfaction on the sidewalks of Jalan Kartini Bandar Lampung was 55.67%, Based on the CSI table, the quality of sidewalk service is considered quite satisfactory. Keywords: pedestrians, satisfaction, sidewalks
Analisis Kualitas Pelayanan Stasiun Kereta Api Berdasarkan Tingkat Kepuasan Pengguna Layanan (Studi Kasus: Stasiun Tanjung Karang) Mentiring, Benny; Oktarina, Devi; Dirangga, Karlia
Jurnal Komposit: Jurnal Ilmu-ilmu Teknik Sipil Vol. 7 No. 2 (2023)
Publisher : Universitas Ibn Khaldun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/komposit.v7i2.14397

Abstract

The service quality of Tanjung Karang Station is said to be good if service users are satisfied with the services obtained as expected. This study aims to identify the level of satisfaction of service users at the Tanjung Karang Railway Station. Data collection was carried out by distributing questionnaires to 100 respondents. The questionnaire was prepared according to the guidelines of the Minister of Transportation Regulation concerning SPM no.48 of 2015. To measure the level of satisfaction of service users on various factors related to Tanjung Karang station services, the Im-portance Performance Analysis (IPA) method was used. Based on the results of the questionnaire analysis using the IPA method, it was concluded that the highest quality of service was the factor (facilities) question variable P6, overall the facilities provided by the train were adequate (com-plete and functioning properly), namely 121.50% of this question variable was considered very satisfactory because it has exceeded the percentage > 100%. While the lowest service quality is the factor (Security) question variable P14 lighting in the station 83,97% of this question variable is considered to have met the level of satisfaction because it has exceeded the percentage of 80-100%. The average value of service user satisfaction at the Tanjung Karang station is 96,81%, from this value the service quality of the Tanjung Karang station is considered satisfactory. With a satisfactory service quality value, service quality greatly influences service user satisfaction at the Tanjung Karang Railway Station. Key words: Tanjung Karang Railway Stations, Minimum Service Standards, Importance Performance Analysis (IPA), Satisfaction of Service Users.
Co-Authors Dewi Fadilasari Hasbi, Irfan Mentiring, Benny Oktarina, Devi