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All Journal Bioma : Jurnal Biologi dan Pembelajaran Biologi Avesina : Media Informasi Ilmiah Universitas Islam Al-Azhar Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Techno The International Journal of Tropical Veterinary and Biomedical Research
Juanita Juanita
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Veterinary

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Journal : Techno

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ANALISIS PELAYANAN ANGKUTAN UMUM DALAM KOTA PURWOKERTO BERDASARKAN METODA IMPORTANCE PERFORMANCE ANALYSIS DAN CUSTOMER SATISFACTION INDEX Juanita Juanita; Tito Pinandita
Techno (Jurnal Fakultas Teknik, Universitas Muhammadiyah Purwokerto) Vol 16, No 2 (2015): Techno Volume 16 No 2 Oktober 2015
Publisher : Universitas Muhammadiyah Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/techno.v16i2.54

Abstract

Angkutan umum dalam suatu kota sangat penting untuk transportasi berbagai aktifitas warga masyarakat. Analisis pelayanan angkutan umum penting dilakukan untuk meninjau sejauhmana pelayanan yang sudah diberikan sehingga operator mengetahui kebutuhan masyarakat dan upaya yang harus dilakukan untuk perbaikan pelayanan. Data dari penelitian ini diperoleh melalui survey yang dilakukan terhadap penumpang angkot melalui penyebaran kuisioner dengan sistem random sampling. Dalam menganalisis pelayanan angkutan umum digunakan metode servqual dengan meninjau pelayanan kedalam 5 dimensi, tangible, emphaty, reliability, responsiveness dan assurance. Skala dalam kuisioner digunakan skala likert. Kemudian dilanjutkan analisis kinerja pelayanan angkutan umum dengan metode CSI (customer satisfaction index) dan IPA (Importance Performance Analyisis). Hasil analisis diperoleh nilai CSI 57 % artinya kinerja pelayanan yang dirasakan penumpang masih kurang baik. Berdasarkan grafik IPA diperoleh 6 variabel di kuadran III (prioritas rendah), 2 variabel di kuadran I (prioritas utama), 5 variabel di kuadran II (pertahankan prestasi) dan 4 variabel di kuadran IV (berlebihan). Kata kunci : Kinerja,pelayanan ,angkutan umum , Servqual, CSI, IPA
Evaluasi Kinerja Operasional Bus Trans Banyumas pada Koridor 1 Pasar Pon – Terminal Ajibarang dwi nanda; Juanita Juanita
Techno (Jurnal Fakultas Teknik, Universitas Muhammadiyah Purwokerto) Vol 24, No 2 (2023): Techno Volume 24 NO.2 Oktober 2023
Publisher : Universitas Muhammadiyah Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/techno.v24i2.16095

Abstract

The Trans Banyumas Bus is a mode of mass transportation owned by the Banyumas Regency Transportation Agency which is managed by PT. Banyumas Raya Transportation with the Buy The Service (BTS) system.. It is hoped that this mode of transportation can reduce the use of private vehicles so as to reduce the level of traffic density. The purpose of this study was to determine the level of operational performance of Trans Banyumas corridor 1 buses in terms of load factor, headway, circulation time, travel speed, downtime and availability of transport and then compared with the minimum service standards contained in the Decree of the Director General of Land Transportation Number 687 year 2002, Regulation of the Minister of Transportation of the Republic of Indonesia No. 10. Year 2012, and Regulation of the Minister of Transportation of the Republic of Indonesia No. 98. Year 2013. This research was conducted using dynamic survey methods and static surveys which were carried out on Sunday, 17 July 2022 and Wednesday, 20 July 2022 starting at 05.00 am until 09.00 pm. From the research results on the two survey days, the operational performance results for each indicator reviewed and which met the minimum service standards were circulation time, travel speed, downtime and transportation availability. Meanwhile, the operational performance indicators that have not met the minimum service standards are load factor and headway. So of the six indicators reviewed, two of them have not met the minimum service standards based on the Decree of the Director General of Land Transportation No. 687 of 2002, Regulation of the Minister of Transportation of the Republic of Indonesia No. 10. Year 2012, and Regulation of the Minister of Transportation of the Republic of Indonesia No. 98. Year 2013.
Co-Authors dwi nanda Fahnidar Rahmah Farah Diba Hasan Ashari Oramahi Naimuddin Naimuddin Piyanuch Jittanoon R.Kintoko Rochadi Siti Khadijah Nasution Tito Pinandita Umaporn Boonyasopun