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MAPPING HUMAN RESOURCE INDICATORS IN HOSPITAL RESEARCH : A BIBLIOMETRIC PERSPECTIVE Solichati Fatonah; Qurratul Aini
Jurnal Bioteknologi & Biosains Indonesia (JBBI) Vol. 13 No. 1 (2026)
Publisher : BRIN - Badan Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55981/jbbi.2026.15474

Human resource indicators are important determinants of hospital service quality because workforce management directly affects patient care and organizational performance. However, the literature on hospital human resource management remains fragmented, particularly regarding its relationship with service quality and performance outcomes. This study aimed to map the research landscape on human resource indicators in hospitals from a bibliometric perspective. A bibliometric analysis was conducted using the Scopus database for articles published between 2015 and 2025. Of 3,995 records initially identified, 1,985 articles met the eligibility criteria and were included in the final analysis. Bibliometric mapping was performed using VOSviewer. The results showed a clear increase in publication output over time, especially in 2024–2025, indicating growing scholarly interest in hospital human resource indicators. The keyword health care quality had the highest total link strength, showing that the literature is strongly oriented toward quality assessment, organizational performance, and service improvement. Overall, the findings demonstrate that research on hospital human resource indicators is closely linked to hospital quality, management, and patient safety, while several workforce-related themes remain underexplored.

MAPPING HUMAN RESOURCE INDICATORS IN HOSPITAL RESEARCH : A BIBLIOMETRIC PERSPECTIVE Solichati Fatonah; Qurratul Aini
Jurnal Bioteknologi & Biosains Indonesia (JBBI) Vol. 13 No. 1 (2026)
Publisher : BRIN - Badan Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55981/jbbi.2026.15474

Human resource indicators are important determinants of hospital service quality because workforce management directly affects patient care and organizational performance. However, the literature on hospital human resource management remains fragmented, particularly regarding its relationship with service quality and performance outcomes. This study aimed to map the research landscape on human resource indicators in hospitals from a bibliometric perspective. A bibliometric analysis was conducted using the Scopus database for articles published between 2015 and 2025. Of 3,995 records initially identified, 1,985 articles met the eligibility criteria and were included in the final analysis. Bibliometric mapping was performed using VOSviewer. The results showed a clear increase in publication output over time, especially in 2024–2025, indicating growing scholarly interest in hospital human resource indicators. The keyword health care quality had the highest total link strength, showing that the literature is strongly oriented toward quality assessment, organizational performance, and service improvement. Overall, the findings demonstrate that research on hospital human resource indicators is closely linked to hospital quality, management, and patient safety, while several workforce-related themes remain underexplored.

Workload, Job Stress, and Employee Performance in Digital Hospital Administration: A Cross-Sectional Study of Hospital Administrative Staff Lysa Kurniati; Qurratul Aini
Malahayati Nursing Journal Vol 8, No 6 (2026): Volume 8 Nomor 6 (2026)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v8i6.25265

ABSTRACT The digitalization of hospital administration through the implementation of Hospital Management Information Systems (SIMRS) and electronic medical records has transformed the characteristics of administrative work. This transformation has increased cognitive demands, time pressure, and task complexity, which may affect workload, job stress, and employee performance. This study aimed to analyze the effects of workload and job stress on the performance of hospital administrative staff in the digitalization era. This research employed an explanatory quantitative approach with a cross-sectional design. The study was conducted among administrative staff at RSUD Bangil, Pasuruan Regency, in February 2026. A total of 98 respondents were selected using purposive sampling based on criteria that required participants to be administrative employees who actively used digital systems in their daily tasks. Workload was measured using the adapted NASA Task Load Index (NASA-TLX), while job stress and employee performance were assessed using standardized questionnaires. Data were analyzed using multiple linear regression at a 5% significance level. The findings indicated that workload had a positive and statistically significant effect on employee performance (p 0.05). Job stress also showed a positive and significant effect on performance (p 0.05). Simultaneously, workload and job stress significantly influenced employee performance, with a coefficient of determination of 50.8%, indicating that both variables explained more than half of the variance in performance. Workload and job stress are important determinants of administrative employee performance in a SIMRS-based hospital environment. Effective workload management and job stress control are essential strategies to support the sustainability and effectiveness of digital transformation in healthcare services. Keywords: Workload, Job Stress, Employee Performance, Hospital Information System, Digital Administration.

MAPPING THE GLOBAL DRG-BASED CLINICAL KNOWLEDGE LANDSCAPE: IMPLICATIONS FOR CLAIMS MANAGEMENT AND THE EVOLVING ROLE OF CLINICAL CODERS Ida Ayu Agung Dewi Sawitri; Qurratul Aini
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21881584

This bibliometric research aims to map the most researched disease trends globally and their implications for preventing or reducing the risk of hospitals experiencing financial losses by strengthening the role of coders in DRG-based financing systems. The study applied a bibliometric analysis to literature collected from the PubMed database using structured keywords related to clinical coders, DRG/case-mix, and reimbursement, with inclusion criteria limiting article types to only English-language articles. The data reduction yielded 4,280 final articles, which were exported to .txt format and analyzed using VOSviewer and Microsoft Excel. Network map analysis reveals that treatment outcomes keywords dominate the network's central metrics. The knowledge structure is divided into four main clusters: (1) chronic multimorbidity profile and economic impact evaluation; (2) complex oncology target therapy and prognosis; (3) treatment of genetically mutation-based non-small cell lung cancer; and (4) mitigation of the global pandemic of health insurance. The analysis of time trends shows a clear evolution in research, from the adaptation phase of the pandemic crisis to the precise management of modern diseases and the use of internal hospital governance instruments, such as severity-of-illness indices and risk assessment. Implications: The accuracy of the clinical coder's codification of clinical variables (cancer stage, comorbidities, and complications) affects the appropriate severity level, helping prevent financial losses for the hospital due to under-coding and underpayment. The novelty of this research lies in providing a transparent, systematic, and replicable scientific mapping of the direction of research on the relationship between clinical coding and the DRG financing system.

THE EFFECT OF REBRANDING MANAGEMENT ON THE QUALITY OF HOSPITAL SERVICES: LITERATURE REVIEW Pandu Kridalaksana; Qurratul Aini
Journal of World Future Medicine, Health and Nursing Vol. 4 No. 4 (2026)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/health.v4i4.4345

hospitals facing increasing competition, changing patient expectations, and digital transformation. This study aimed to analyze the influence of hospital rebranding management on healthcare service quality and to identify strategic mechanisms linking rebranding practices with patient perceptions and loyalty. A systematic literature review was conducted using articles published from 2017 to 2026 and retrieved from Scopus, ScienceDirect, Emerald Insight, ProQuest, and Sinta. An initial 723 records were identified, followed by screening and eligibility assessment, resulting in 45 articles for detailed assessment and 27 primary studies for final synthesis. Narrative synthesis was used to examine the relationship between rebranding components and the five SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that effective rebranding extends beyond changes in names, logos, and visual identity to encompass service redesign, organizational culture, employee engagement, digital transformation, and patient-centered care. Rebranding was particularly associated with improvements in tangible and responsiveness dimensions, while assurance and empathy were essential for sustaining patient trust and loyalty. The novelty of this review lies in integrating conventional corporate rebranding with humanistic-digital hospital branding, positioning patient trust as a critical mechanism between brand transformation and perceived service quality. These findings imply that hospital managers should implement rebranding as an organization-wide transformation strategy rather than a cosmetic marketing initiative to achieve sustainable service quality and competitive advantage.

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