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All Journal Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Economos : Jurnal Ekonomi dan Bisnis
Anggreni, Dewi
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Public Health Social Sciences

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The Influence Of Service Quality On Customer Satisfaction at PT. PLN Mattoanging Customer Service Unit In Makassar Nurlinda, Nurlinda; Alam, Andi Rifqah Purnama; Anggreni, Dewi; Sofiansyah, Nurul
Economos : Jurnal Ekonomi dan Bisnis Vol. 7 No. 2 (2024): ECONOMOS : Jurnal Ekonomi dan Bisnis
Publisher : Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Parepare

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31850/economos.v7i2.3145

Abstract

This research was conducted at PT. PLN Mattoanging Customer Service Unit, located at Jalan Monginsidi No. 2, Makassar City, over a period of two months. The research data was obtained from two sources, primary data and secondary data. Primary data was gathered through questionnaires, observations, and interviews with customers, while secondary data was collected from report documents, relevant regulations, and interview results. The data collection method involved observation techniques to obtain preliminary information, questionnaires to capture respondents' written responses, and literature studies to support the investigation related to customer loyalty. The sample size for this study consisted of 100 respondents. The data analysis method involved descriptive analysis to describe the data obtained from the questionnaires, as well as simple linear regression analysis to estimate the relationship between the independent variable (service quality) and the dependent variable (customer satisfaction). The results of the linear regression data analysis showed that y = 2.928 + 0.200x, with a correlation coefficient of 0.765 and a coefficient of determination (r²) of 0.5863 or 58.63%. From the t-test hypothesis testing, it was found that t-count = 12.0221 > t-table = 1.65993. Based on these results, it can be concluded that customer satisfaction is significantly and positively influenced by the service quality of PT. PLN Mattoanging Customer Service Unit in Makassar. Thus, the findings of this research are acceptable.
THE ROLE OF USED BAGS AS A CONTAINER IN INFLUENCING THE IMPROVEMENT OF WASTE SEGREGATION IN PENATAHAN VILLAGE Anggreni, Dewi; Chandra Mandira, I Made; Kumalasari, Erni; Lisa Marlina, Ni Kadek; Triskananda Sidartha, Ketut Wisnu
Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Vol. 6 No. 3 (2022): SEPTEMBER
Publisher : LPPM Univ. Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (393.21 KB) | DOI: 10.32832/abdidos.v6i3.1190

Abstract

The problem taken in the Service Program for the Penatahan village community through the 2022 Real Work Lecture is to increase public awareness about the importance of keeping the environment clean. The Service Program for the Penatahan Village community that we carried out starting from January 10 to February 9 2022 with the offline method. The benefits of this Service Program for us are gaining experience in applying the knowledge gained in higher education and collaborating with the community or certain communities. This Service Program aims to help the Penatahan Village community to reduce scattered waste by carrying out waste collection activities to create a clean environment. The waste problem that occurs in Penatahan Village is caused by the government not having built a garbage disposal site so that there is no place to accommodate garbage originating from households which causes a buildup of garbage. If the accumulated waste is not treated properly, it will cause environmental pollution, which will have an impact on health. After discussing, the work program carried out was that we gave garbage sacks to the people of Penatahan Village as a substitute for trash bins and then sorted the collected waste, which would later be processed into crafts as a form of implementation and solution to the waste problems in Penatahan Village.
Co-Authors Alam, Andi Rifqah Purnama Erni Kumalasari, Erni Harahap, Elisabeth Dasmareta I Made Chandra Mandira Lisa Marlina, Ni Kadek Nurlinda Nurlinda Renjaan, Maria Sofiansyah, Nurul Sudrajat, Susana Elya Triskananda Sidartha, Ketut Wisnu