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All Journal Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Manajemen dan Pemasaran Jasa Moneter : Jurnal Keuangan dan Perbankan
Donal Mon, Muhammad
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Analysis of Customer Relationships on Consumer Satisfaction at Public Ports in Riau Archipelago Province Wahyudi, Zulfikar; Yulfiswandi, Yulfiswandi; Donal Mon, Muhammad
Moneter: Jurnal Keuangan dan Perbankan Vol. 13 No. 1 (2025): APRIL
Publisher : Universitas Ibn Khladun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/moneter.v13i1.1362

Abstract

This study aims to investigate the impact of trust, flexibility, communication, on on customer satisfaction with customer relationships as intervining variable in Kuala Raiu Port. The sample method employed is a non-probability sampling methodology. The study sample comprised 173 individuals who were employees of PT. Tuah Bainaura Perkasa and the Federation of Transport and Reform Workers Unions at the Kuala Riau Port. The employed research methodology is quantitative, Smart PLS  is software used to analyze data using the Structural Equation Modeling Partial Least Squares technique. The findings indicate that the variables of trust, communication, and customer relationships exert a positive and significant influence on customer satisfaction, while the flexibility variable did not affect customer satisfaction, besides that trust, flexibility, communication had a positive and significant effect on customer relationships. While the results of the mediation analysis Customer relationships were able to act as a mediator between trust, and customer satisfaction. However, it has not been able to become a mediator for Flexibility and Communication on Consumer Satisfaction. This study highlights that enhancing trust, communication and customer relationship can enhance customer satisfaction, highlighting the important role of customer relationship as a mediating variable. The findings of this study provide practical implications for port management, highlighting the need to focus on these areas to enhance overall satisfaction by building strong relationships with customers and contributing to the literature by exploring the relationships among trust, flexibility, communication, customer relationship and satisfaction in the context of cargo port services.
The Role of Service Quality and Price in Enhancing Customer Satisfaction Using the SPSS Regression Method Purwanto, Purwanto; Yulfiswandi, Yulfiswandi; Donal Mon, Muhammad
Moneter: Jurnal Keuangan dan Perbankan Vol. 13 No. 1 (2025): APRIL
Publisher : Universitas Ibn Khladun Bogor

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Abstract

This study aims to examine the impact reliability, responsiveness, assurance, empathy, tangible and price on satisfaction. This study investigates how the service provided by the management of Tanjung Uban Ferry Port. This study uses a quantitative methodology, collecting firsthand data through the use of questionnaires and multiple linear regression techniques. According to Roscoe's recommendation, the optimal sample size is 250 respondents; however, this study uses information from 311 respondents who use Tanjung Uban Ferry Port. to provide more representative and comprehensive results. reliability, responsiveness, assurance, empathy, tangibles and price are independent variables while customer satisfaction is the dependent variable. This study uses SPSS software. The statistical analysis confirms that responsiveness, assurance, empathy, tangibility, and price all have a meaningful and positive impact on customer satisfaction. However, the reliability element does not affect customer satisfaction. These findings improve current research on the correlation between service quality, price, and customer satisfaction by introducing an alternative model that explains this relationship. Referring to the research results For the managers of Tanjung Uban Ferry Port, referring to the research findings, it is important to maintain and improve physical facilities, especially infrastructure that has a direct impact on passengers, such as waiting rooms, pedestrian facilities, and parking facilities. These aspects are directly seen and experienced by passengers.
Penerapkan Penerapan Sistem Rekrutmen dan Seleksi Karyawan Pada PT. Lautan Lestari Permata Calvin, Calvin; Donal Mon, Muhammad
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 5 No. 1 (2024): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v5i1.2312

Abstract

Turnover intention, sebagai fenomena misterius dalam organisasi, mencerminkan keinginan individu untuk berpindah pekerjaan, mengguncang stabilitas perusahaan. Studi ini mengeksplorasi kompleksitas narasi di sekitar fenomena ini, menggali keinginan, aspirasi, dan dinamika interpersonal yang mendorong pekerja mengejar karier baru. Beberapa penelitian menegaskan bahwa turnover intention bukan sekadar statistik, melainkan kisah yang memikat. Difokuskan pada PT. Lautan Lestari Permata, perusahaan pelayaran dengan tingkat pergantian karyawan tinggi, penelitian ini menggunakan pendekatan Talent Acquisition dengan metode pengumpulan data melibatkan observasi, wawancara, dan dokumentasi. Hasil implementasi sistem seleksi dan rekrutmen menunjukkan peningkatan efektivitas dalam menilai kualifikasi karyawan. Penggunaan flowchart dan formulir penilaian interview memberikan panduan terstruktur, membantu perusahaan membuat keputusan yang lebih informasional. Kesimpulan menunjukkan bahwa strategi ini dapat meningkatkan kesesuaian antara karyawan dan tujuan perusahaan, mengatasi turnover, dan mendukung operasional yang lebih stabil.
Penerapan Promosi E-commerce Kepada Mitra 3BROTHERS CELL Henk Saputra, Tan Alvin; Donal Mon, Muhammad
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 5 No. 1 (2024): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Lembaga Dongan Dosen

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Abstract

Penjualan berbasis online mempengaruhi kenyamanan dalam sudut pandang yang berbeda, dimana pedagang tidak harus memiliki toko dan tempat yang terdelegasi dalam menjual barangnya, namun cukup membuat toko berbasis online yang berisi semua jenis barang yang dijual atau diperdagangkan. Pokok permasalahan dalam program ini yaitu dengan banyaknya persaingan dalam industri teknologi. Fokus kepada umkm 3BROTHERS CELL yang belum menerapkan promosi melalui e-commerce. Pengabdian ini bertujuan untuk membantu umkm dalam menerapkan promosi melalui e-commerce. Berdasarkan PkM yang telah dilaksanakan berhasil membuat akun e-commerce (shopee) dan mengupload produk dan keseluruhan akun e-commerce (shopee) telah diserahkan kepada 3Brothers Cell dan semoga dapat meningkatkan penjualan
The influence of discipline and allowances on employee performance through job satisfaction as a mediating variable evidence Febiola, Bella; Donal Mon, Muhammad; Setyawan, Agustinus
Jurnal Manajemen dan Pemasaran Jasa Vol. 17 No. 1 (2024): Maret
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jmpj.v17i1.19084

Abstract

The objective of this study is to examine the impact of discipline and allowances on employee performance, using job satisfaction acting as a mediator. This study implements quantitative research methodology. The population under study comprises all employees of BP Batam, amounting to a total of 2,287 individuals. The study included a sample size of 340 employees, which were picked using the Simple Random Sampling approach. The data utilized in this investigation consists of primary data, acquired through the dissemination of questionnaires. The Likert scale is employed as the measurement scale. The research utilizes the quantitative data analysis approach known as Partial Least Square (PLS) method. The study findings suggest that both punishment and allowances have a good and considerable influence on employee performance, both directly and indirectly, by means of job satisfaction as a mediator. This implies that effective self-control and sufficient financial provisions might enhance job contentment, resulting in enhanced employee productivity.
Co-Authors Calvin Calvin Febiola, Bella Henk Saputra, Tan Alvin Purwanto Purwanto Setyawan, Agustinus Wahyudi, Zulfikar Yulfiswandi, Yulfiswandi