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All Journal Journal of Economic, Bussines and Accounting (COSTING) Pena Justisia: Media Komunikasi dan Kajian Hukum Kebijakan: Jurnal Ilmu Administrasi Economics and Digital Business Review Journal of English Language and Education Decision: Jurnal Administrasi Publik Golden Ratio of Social Science and Education Journal of Research and Development on Public Policy International Journal of Community Engagement and Development Journal of Economic Empowerment Strategy (JEES)
Gantika, Soma
Universitas Pasundan
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : Journal of English Language and Education

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Implementation of Technology-Based Public Service Innovation in Increasing Bureaucratic Efficiency: The Role of Education in Improving Service Performance Gantika, Soma
Journal of English Language and Education Vol 10, No 1 (2025)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jele.v10i1.622

Abstract

This study aims to explore the application of technological innovation in public services and the role of education in improving service performance. Using a qualitative approach with a case study design, this study collected data through in-depth interviews, participant observation, and documentation to analyze the impact of technology on bureaucratic efficiency, transparency, accountability, and public satisfaction. The results showed that the implementation of technology-based systems, such as e-Procurement and e-Auction, successfully improved the efficiency of administrative processes, reduced task completion time, and increased transparency and accountability. In addition, technology-based education for government officials and increased digital literacy for the community proved important in maximizing the benefits of the technology. Better education allows government officials to adopt technology more quickly and improve service quality, while community digital literacy increases the utilization of technology-based services, which in turn increases public satisfaction. This study suggests the importance of integrating technology education into training programs for government officials and the community to ensure the success of technology implementation in public services. Further research is recommended to further examine the long-term impact of digital literacy and technology-based education in different public service sectors.
Co-Authors Andi Sukandi Hari Busthomi Muhammad Fazri Candra Rizky Ilhami Vaughan, Regan