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All Journal Jurnal Manajemen dan Agribisnis Media Ekonomi dan Manajemen Bulletin of Community Engagement
Rustandi, Iyus
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences Other

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The Impacts of Supply Chain Ambidexterity and Resource Flexibility on Supply Chain Resilience in Manufacturing SMES in Bandung, Indonesia Jamaludin, Maun; Yuniarti, Yuyun; Rustandi, Iyus; Sumiati, Imas; Oktavian, Alif
Jurnal Manajemen & Agribisnis Vol. 20 No. 2 (2023): JMA Vol. 20 No. 2, July 2023
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jma.20.2.330

Abstract

The supply chain, which is an important part of business and production operations, can help manufacturing SMEs increase their competitiveness and strengthen their position in the market. The purpose of this study is to analyze the effect of extraordinary agility and resource flexibility on supply chain resilience. The research method used is a quantitative approach with the analysis technique Partial Least Square-Structural Equation Modeling (PLS-SEM). The number of samples used in this study was 194 respondents, chosen through a simple random sampling technique. The results show that resource flexibility has a positive effect on supply chain agility and streamlining. Supply chain agility also has a positive and significant impact on supply chain resilience, while lean supply chain cannot mediate this relationship. Finally, an agile supply chain also mediates the relationship between resource flexibility and supply chain resilience. The results of this study can be used as a reference for manufacturing SMEs in developing effective supply chain management strategies to increase their supply chain resilience. Keywords: agile supply chain, lean supply chain, resource flexibility, supply chain ambidexterity, supply chain resilience
Servant Leadership Training for Leaders and Teachers of SMK Pasundan in Bandung and Cimahi City Rustandi, Iyus; Aripin, Yusuf
Bulletin of Community Engagement Vol. 4 No. 1 (2024): Bulletin of Community Engagement
Publisher : CV. Creative Tugu Pena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51278/bce.v4i1.1270

Abstract

The principal of a school is expected to implement a strategy that will enable the school to provide education services of an appropriate quality, in accordance with the standards set by the national level. In order to achieve this, the principal must be able to mobilize the human resources of the organization, which includes educators, school employees, and students. In order to do this, the principal must adopt a leadership style that is suitable for an educational institution, which is known as servant leadership. This research was conducted with a qualitative approach. The research method employed an interview with the principal as the respondent. The responses from this individual were considered as individual opinions and then aligned with the theoretical studies derived from the literature data. In order to substantiate this data, the results were subjected to data reduction techniques, namely analyzing, selecting and discarding in order to reach conclusions that could be verified. The results demonstrated that there were six distinct servant leadership models, namely: The six characteristics of servant leadership are as follows: value people, develop people, build community, display authenticity, provide leadership, and share leadership. The five servant leadership values are as follows: listening, fulfilling, empathy, healing, self-awareness, persuasion, and conceptualization Keywords : Servant Leadership Training, Servant Leadership
Electronic Customer Relationship Management Systems in E-Commerce Platforms: Exploring the Antecedents of Technology Acceptance and Customer Satisfaction Rustandi, Iyus; Hindarsah, Ida; Jamaludin, Maun
Media Ekonomi dan Manajemen Vol 39, No 1 (2024): January 2024
Publisher : Fakultas Ekonomika dan Bisnis UNTAG Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mem.v39i1.3771

Abstract

This paper undertakes a comprehensive analysis of the cutting-edge maneuvers in Electronic Customer Relationship Management e-CRM in an e-commerce context, encompassing four significant categories: e-CRM, cost, technology acceptance, and customer satisfaction. It also evaluates the construct developments in these four categories. To assess the effectiveness and accuracy of the measurement model, the method of Structural Equation Modeling was utilized. Gathered data from 167 e-commerce sellers in Bandung, the results showed that e-CRM performance relied heavily on the ability of infrastructure, ease of use, and e-learning systems. The development and integration of these factors led to a positive effect on the effectiveness of the e-CRM. In addition, the findings underscored that customer expenses had a favorable influence on customer relationship performance. Consequently, this relationship performance led to an enhancement in the overall effectiveness of the e-CRM in e-commerce. A managerial implication for each category is also provided, along with suggestions for future research and directions.
Co-Authors Alif Oktavian Aripin, Yusuf Hindarsah, Ida Imas Sumiati . Jamaludin, Maun Yuyun Yuniarti, Yuyun