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All Journal Oikonomia: Jurnal Manajemen International Journal of Education, Social Studies, And Management (IJESSM) Formosa Journal of Science and Technology (FJST) Social Science Academic Jurnal Online Tata Busana
Ramadhani, Yunita
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Journal : Formosa Journal of Science and Technology (FJST)

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Inter-Trieval and Cultural Communication by Medical Personnel to Patients in the Health Service Process Br.Sembiring, Tamaulina; Ramadhani, Yunita
Formosa Journal of Science and Technology Vol. 3 No. 7 (2024): July 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjst.v3i7.10254

Abstract

Medan is the capital of the province of North Sumatra, Indonesia. This city is the third largest city in Indonesia after DKI Jakarta and Surabaya and the largest city outside Java, as well as the largest on the island of Sumatra. This research aims to find out what strategies are used by doctors with patients from different cultures at Medan City Hospital, during the health service process. The method used in this research is a qualitative method with an ethnographic approach. The research results found that First, the intercultural communication process carried out by doctors and patients occurs in the form of verbal and non-verbal communication. Second, Barriers that occur in intercultural communication are language, perception, and cultural barriers. Third, the strategy used to overcome this obstacle is to use translators, patient education, studying the patient's culture and character, and outreach to villages.
Co-Authors Br.Sembiring, Tamaulina Hardiansyah Hardiansyah Khoirul Fathoni MEIN KHARNOLIS Muhamad, Mamad Nafiah, Nafiah Santoso, Trisno Aji Tri Ngudi Wiyatno Wijayanto, Tri Ngudi Wulandari, Anna Yuan Badrianto