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All Journal Jurnal Ilmiah Edunomika (JIE) Toba: Journal of Tourism, Hospitality, and Destination Jurnal Sains Terapan Pariwisata Tamasya
Darmaesti, Darmaesti
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Library & Information Science Public Health Social Sciences Veterinary Other

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Analisis Peran Trainee Dalam Meningkatkan Kualitas Pelayanan Concierge di Lorin Solo Hotel Mardian, Erwin; Darmaesti, Darmaesti; Elizabet Sagala, Afrilia
Tamasya : Jurnal Pariwisata Indonesia Vol. 2 No. 3 (2025): September : Tamasya : Jurnal Pariwisata Indonesia
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/tamasya.v2i3.650

Abstract

This study aims to analyze the role of trainees in supporting the quality of concierge services at Lorin Solo Hotel. The research employed a descriptive qualitative method, collecting data through observation, interviews, and literature review, with participants consisting of concierge trainees, bellcaptains, and the trainee coordinator. The findings reveal that trainees play a crucial role in daily concierge operations, such as welcoming guests, assisting with luggage, providing basic information, and supporting light administrative tasks. Their presence helps speed up service delivery, reduce the workload of permanent staff, and strengthen guest interaction, particularly during high season periods. However, several challenges were identified, including limited experience and practical skills, insufficient knowledge of hotel products and local destinations, lack of active supervision, and short internship durations. These factors impact certain service dimensions, such as assurance and reliability. The study recommends comprehensive pre-placement training, the development of specific SOPs for concierge trainees, improvement in foreign language skills, and regular mentoring from senior staff. These measures are expected to enhance trainee professionalism and overall concierge service quality.
Pola Pergerakan dan Preferensi Wisata: Studi Kualitatif pada Wisatawan Gen Z Perempuan di Bandung Safira Wahida Fajri Ikhwan; Darmaesti, Darmaesti; Arinta Destri Larasati
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 4 No. 3 (2025): Agustus 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v4i3.6354

Abstract

A significant number of Gen Z tourists, particularly females, visit Bandung from various regions and backgrounds, often unconsciously forming specific travel movement patterns. The aim of this study is to identify the types of tourist attractions, accommodations, and modes of transportation preferred by Gen Z tourists, as well as their travel movement patterns during their visit. Generation Z refers to individuals born between 1997 and 2012. While traveling, Gen Z tourists typically visit multiple destinations, which gradually form specific movement patterns. Travel movement patterns are defined as the shifts or transitions made by tourist from one attraction to another. This research uses a qualitative research method, with data collected through semi-structured interviews involving ten female Gen Z tourists aged between 18 and 27 years. The finding indicate that they are prefer natural attractions as their main tourism interest. In terms of accommodation, hotels are the most preferred option, particularly 2 star, 3 star, and 4 star categories. Regarding transportation, private cars and public transportation are the most frequently chosen modes of travel while visiting Bandung. Additionally, the research identified three types of movement patterns among Gen Z tourists, with the most common being the single point and base site patterns.
PENGEMBANGAN MODEL KLASTERISASI WISATA GASTRONOMI UNTUK MENUNJANG PELESTARIAN KULINER TRADISIONAL Dewi Hermawati Wahyuningsih; Sulistyowati, Afiefah; Darmaesti, Darmaesti
Jurnal Sains Terapan Pariwisata Vol. 10 No. 3 (2025): Jurnal Sains Terapan Pariwisata
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/jstp.v10i3.674

Abstract

This study aims to map gastronomic tourism destinations in Surakarta City to support the preservation of traditional culinary delights through the application of the K-means Clustering algorithm. The research data included 21 destinations assessed based on four main variables: culinary, culture, economy, and infrastructure. The analysis process began with data normalization, followed by clustering to obtain optimal grouping based on a Silhouette Score of 0.3264. The results revealed three main clusters: the Very Good Cluster, with high scores on all variables and the potential to become a gastronomic tourism icon; the Fairly Good Cluster, with moderate quality and development opportunities through innovation and capacity building; and the Poor Cluster, with relatively low cultural and economic value despite adequate infrastructure. These findings indicate the need for different development strategies for each cluster, such as large-scale promotion for superior clusters, service quality development for medium clusters, and strengthening traditional values for low clusters. This study demonstrates that clustering can be a strategic tool in formulating policies for the development of traditional culinary delights. The limitation of this research lies in the geographical scope which only covers Surakarta City, so further research is suggested to expand the study area and consider additional variables such as environmental sustainability and the role of social media. Objective: This research aims to develop an innovative gastronomic tourism clustering model to support the preservation of traditional culinary delights. This model is expected to serve as a strategic foundation for mapping and developing integrated and sustainable gastronomic tourism destinations in Indonesia. Research Methods: Using a mixed-methods approach, this study combines quantitative analysis using the K-means Clustering Algorithm and qualitative analysis through in-depth interviews and field observations. Data was collected from 21 gastronomic tourism destinations in Surakarta. The modeling will be implemented in a website-based information system using Codeigniter 4. Implications: This clustering model has significant implications for formulating more targeted policies and programs for the preservation of traditional culinary delights. With systematic clustering, the government and businesses can develop tailored strategies for each cluster, increasing the economic and cultural value of culinary delights, and ensuring their sustainability.
Manajemen Promosi Melalui Media Sosial Instagram Dapat Menambah Minat Berkunjung Ke The Lawu Park Laksono, Aries Dwi; Darmaesti, Darmaesti; Mintarjo, Bartolomeus Herawan
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.12138

Abstract

In this digital era, Instagram is a social network that is quite popular in various circles. Instagram is considered effective as a promotional medium, because people tend to be more interested in visual language than textual language. The Lawu Park carries out promotions via the Instagram social media account with the account name @the_lawupark. The purpose of this research is to find out what The Lawu Park does in promoting via Instagram social media and how much influence these promotions have on interest in visiting The Lawu Park. This research uses a descriptive type approach. Data collection was carried out through observation, interviews, questionnaires and document study. Then the data is generated through an interactive analysis process. The research results show that the promotion carried out by The Lawu Park is uploading images with certain criteria determined by management using experts in taking images, holding activities that support the promotion and always uploading images. Promotion via this Instagram account can influence followers' interest in visiting The Lawu Park. Keywords: Promotion, Instagram, Interest in Visiting
DETERMINASI KINERJA PEGAWAI PADA PEDIATRIC AND NEURODEVELOPMENTAL TERAPHY CENTER (PNTC) DI SURAKARTA Suparwi, Suparwi; Darmaesti, Darmaesti
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.13924

Abstract

The purpose of this study is to determine the influence of competence, work discipline, stress level and work environment on employee performance at the PNTC Special Needs Clinic Surakarta.The research method used in this study is a quantitative method. With a population of all employees of the PNTC Surakarta Special Needs Children's Clinic which totals 30 people. The sampling technique uses a census technique which means that all employees totaling 30 people are sampled in this study. The data collection technique uses a questionnaire. The statistical analysis used in this study is classical assumption test, regression analysis, correlation, hypothesis test using t-test and F test, and determination coefficient analysis.Based on the results of the research conducted, it can be seen that partially competence and work discipline have a positive and significant effect on employee performance. Stress levels have a negative and significant effect on employee performance. The work environment does not have a significant effect on employee performance, simultaneously competence, work discipline, stress level and work environment affect employee performance. Keywords: Competence, Work Discipline, Stress Level, Work Environment, Employee Performance
Co-Authors Afrilia Elizabet Sagala Arinta Destri Larasati DEWI HERMAWATI WAHYUNINGSIH Laksono, Aries Dwi Mardian, Erwin Mintarjo, Bartolomeus Herawan Safira Wahida Fajri Ikhwan Sulistyowati, Afiefah Suparwi Suparwi