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BENTUK PARTISIPASI MASYARAKAT TERHADAP KEPARIWISATAAN DI KAMPUNG WISATA TAMANSARI YOGYAKARTA Afrilia Elizabet Sagala; Wiendu Nuryanti
Jurnal Ilmiah Pariwisata Vol 24 No 2 (2019): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Sekolah Tinggi Pariwisata Trisakti

The 2015-2025 RIPPARDA stipulated in PP No.3 of 2015, Article 20 mentions the classification of historical and cultural tourism development objects, namely Tamansari. The development of tourism in Tamansari village is closely related to community participation. The research uses mixed methods, by combining two forms of approaches namely qualitative and quantitative in analyzing data and displaying data. The results showed (1) the development of tourism in Tamansari village was inseparable from community participation and the encouragement of the Tamansari Village organization in stimulating the activeness of the community, while the activist promoters were from community organizations. (2) the community of Tamansari Village participated with the percentage of ideas (100%), energy (100%), property (100%), skills (100%), and social (41%), with the results of the average form of cross tabulation participation in tourism namely: Attractions (48.2%), Amenities (30.2%), and Accessibility (16.3%), can be identified forms of skills participation in an attraction is a major influence (3) factors that influence participation, namely internal factors 72% and 75 , 63% of external factors affecting the community of Tamansari tourism village in participating. The dominant external factor affecting society is leadership and organization.

Pengelolaan Destinasi Wisata Danau Toba Menurut Persepsi Masyarakat Setempat afrilia elizabet sagala
Jurnal Pariwisata Indonesia Vol 17 No 1 (2021): Jurnal Pariwisata Indonesia
Publisher : Sekolah Tinggi Pariwisata Sahid Surakarta

In tourism development, community participation is very important. Community participation does not just appear but must start from the right perception of tourism. Local people, with all their perceptions about tourism management, have been involved in tourism management. The purpose of this study was to determine the local community's perception of the manager of the main tourism destinations and to determine the sustainable tourism development model in Simanindo District, Samosir Regency. This type of research is a social survey and descriptive-quantitative. The technique used in sampling is the Franc Lynch method, with a sample of 95 people as respondents, aged 15-64 years old. The type of data used is primary by using a questionnaire with a Likert scale in each question. The data analysis technique used is value perception and multiple regression analysis. The results of this study show: 1) The percentage of the average value of the independent variable is 85%, this means that the perception of the local community about the management principles of Lake Toba tourist destinations is in a positive or good area 2) Sustainable tourism development has a positive relationship and influenced simultaneously by service, attractiveness, human resources, environment, and participation. Therefore, the sustainable tourism development model must emphasize the attractiveness and human resources in Simanindo District.

Kualitas Atraksi Wisata Pasar Terapung Banjarmasin Terhadap Kepuasan Wisatawan Afrilia Elizabet Sagala; Afrilia Elizabet Sagala
Kepariwisataan: Jurnal Ilmiah Vol 17, No 1 (2023): Kepariwisataan: Jurnal Ilmiah
Publisher : Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47256/kji.v17i1.206

Floating markets are markets that are located and all activities are carried out on water and are found in areas that have many large rivers or tributaries and lakes where residents or local people carry out many of their daily activities or activities on water. The development of river-based tourism with the Floating Market as its main icon will have a major impact on the City of Banjarmasin if it is developed in a planned, integrated and comprehensive manner. This research is qualitative with a descriptive exploratory approach. Data was collected through in-depth interviews, direct observation, Focus Group Discussion (FGD) and literature study. Research informants consisted of Pokdarwis tourism actors, groups of Floating Market traders as input materials in preparing research reports. Field data and findings were further analyzed using SWOT Analysis. The results of the research need for public awareness and collaboration between sectors to revive the Muara Kuin floating market as a destination that can compete with other artificial destinations in the city of Banjarmasin. The involvement of the government, especially the tourism agency, is expected to be able to organize the management of attractions so that they are of high quality and the tourists who come are satisfied to visit. Tourist satisfaction can be measured through length of stay and purchasing power when visiting a destination. Lack of supporting facilities, as well as "entertainment" enjoyed by tourists through icons, events and local guides that help tourists travel, raise awareness with human resource training/certification, especially tourism actors as local guides, providing dock spot icons that can provide awareness for tourists, development of supporting facilities in the form of: TIC, clean toilets, home stay, repair of riverside house facades to change the impression of slums

Kualitas Atraksi Wisata Pasar Terapung Banjarmasin Terhadap Kepuasan Wisatawan Afrilia Elizabet Sagala; Afrilia Elizabet Sagala
Kepariwisataan: Jurnal Ilmiah Vol 17, No 1 (2023): Kepariwisataan: Jurnal Ilmiah
Publisher : Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47256/kji.v17i1.206

Floating markets are markets that are located and all activities are carried out on water and are found in areas that have many large rivers or tributaries and lakes where residents or local people carry out many of their daily activities or activities on water. The development of river-based tourism with the Floating Market as its main icon will have a major impact on the City of Banjarmasin if it is developed in a planned, integrated and comprehensive manner. This research is qualitative with a descriptive exploratory approach. Data was collected through in-depth interviews, direct observation, Focus Group Discussion (FGD) and literature study. Research informants consisted of Pokdarwis tourism actors, groups of Floating Market traders as input materials in preparing research reports. Field data and findings were further analyzed using SWOT Analysis. The results of the research need for public awareness and collaboration between sectors to revive the Muara Kuin floating market as a destination that can compete with other artificial destinations in the city of Banjarmasin. The involvement of the government, especially the tourism agency, is expected to be able to organize the management of attractions so that they are of high quality and the tourists who come are satisfied to visit. Tourist satisfaction can be measured through length of stay and purchasing power when visiting a destination. Lack of supporting facilities, as well as "entertainment" enjoyed by tourists through icons, events and local guides that help tourists travel, raise awareness with human resource training/certification, especially tourism actors as local guides, providing dock spot icons that can provide awareness for tourists, development of supporting facilities in the form of: TIC, clean toilets, home stay, repair of riverside house facades to change the impression of slums

Optimalisasi Kualitas Pelayanan Front Office Department Di Masa New Normal Terhadap Kepuasan Tamu: Studi Kasus : The Royal Surakarta Heritage MGallery by Sofitel Elizabet Sagala, Afrilia
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 2 (2023): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i2.791

Optimizing the quality of service during the new normal for guest satisfaction at The Royal Surakarta Heritage MGallery by Sofitel ". The object of this research is the front office department, and the type of method used is the descriptive qualitative method. The data in this study were collected by data collection techniques such as observation, interviews, and documentation. The resource persons taken were front office officers, operational managers, and hotel guests. The technique of data validity uses triangulation technique, source, and time. There is a difference between before and after a pandemic. The service quality contains 5 dimensions including Tangibles (physical evidence), Reliability (reliability), Responsiveness (responsiveness), assurance (Assurance), and Empathy (empathy). The conclusion from this research is that the dimensions of tangibles, responsiveness, assurance, and empathy have met the expectations of guests so that guests can be said to be satisfied. However, the reliability of the front office cannot be said to be satisfactory because the accuracy in housekeeping provides rooms so that it occurs in the lobby which causes not keeping a distance.

Analisis Pilar Pembangunan Pariwisata Berkelanjutan di Taman Nasional Ujung Kulon, Indonesia Elizabet Sagala, Afrilia
Jurnal Akademi Pariwisata Medan Vol 11 No 2 (2023): Jurnal Akademi Pariwisata Medan
Publisher : Politeknik Pariwisata Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36983/japm.v11i2.452

Sustainable or sustainable-based tourism has become the main focus of tourism development in Indonesia. The government and various stakeholders are involved in efforts to conserve nature, wise destination management, and empower local communities. One of the tourism destinations in Indonesia that carries a sustainable concept is a national park, one of the national parks in Indonesia that has an attraction for tourists is Ujung Kulon National Park. Ujung Kulon National Park is working with the Indonesian Rhinoceros Foundation (YABI) and the International Rhino Foundation in conserving the Javan rhino population by planning the construction of the Javan Rhino Study and Conservation Area (JRSCA). Based on this, efforts to protect the natural environment and biodiversity can be supported by designing the development of Ujung Kulon National Park as a tourist object by applying a sustainable approach. This research is a qualitative descriptive one that describes, describes, and describes the object under study (Arikunto, 2006). Research data obtained through primary and secondary data. Data analysis used is qualitative data analysis and SWOT analysis. The results of the linkage analysis of the 4 pillars of tourism development namely Destinations, marketing, industry and institutions, the industrial pillars have not supported optimally because they are only supported by homestays from people who lack knowledge in service and waste management. The recommendations from SWOT are developing sustainable and community-based tour packages to attract tourists who care about the environment, developing a planned visit management program by dividing tourist zones and limiting access to sensitive areas. Sustainable or sustainable-based tourism has become the main focus of tourism development in Indonesia, to measure the development of Ujung Kulon National Park is in accordance with the sustainable concept.

BENTUK PARTISIPASI MASYARAKAT TERHADAP KEPARIWISATAAN DI KAMPUNG WISATA TAMANSARI YOGYAKARTA Afrilia Elizabet Sagala; Wiendu Nuryanti
Jurnal Ilmiah Pariwisata Vol 24 No 2 (2019): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v24i2.1307

The 2015-2025 RIPPARDA stipulated in PP No.3 of 2015, Article 20 mentions the classification of historical and cultural tourism development objects, namely Tamansari. The development of tourism in Tamansari village is closely related to community participation. The research uses mixed methods, by combining two forms of approaches namely qualitative and quantitative in analyzing data and displaying data. The results showed (1) the development of tourism in Tamansari village was inseparable from community participation and the encouragement of the Tamansari Village organization in stimulating the activeness of the community, while the activist promoters were from community organizations. (2) the community of Tamansari Village participated with the percentage of ideas (100%), energy (100%), property (100%), skills (100%), and social (41%), with the results of the average form of cross tabulation participation in tourism namely: Attractions (48.2%), Amenities (30.2%), and Accessibility (16.3%), can be identified forms of skills participation in an attraction is a major influence (3) factors that influence participation, namely internal factors 72% and 75 , 63% of external factors affecting the community of Tamansari tourism village in participating. The dominant external factor affecting society is leadership and organization.

Analisis Peran Trainee Dalam Meningkatkan Kualitas Pelayanan Concierge di Lorin Solo Hotel Mardian, Erwin; Darmaesti, Darmaesti; Elizabet Sagala, Afrilia
Tamasya : Jurnal Pariwisata Indonesia Vol. 2 No. 3 (2025): September : Tamasya : Jurnal Pariwisata Indonesia
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/tamasya.v2i3.650

This study aims to analyze the role of trainees in supporting the quality of concierge services at Lorin Solo Hotel. The research employed a descriptive qualitative method, collecting data through observation, interviews, and literature review, with participants consisting of concierge trainees, bellcaptains, and the trainee coordinator. The findings reveal that trainees play a crucial role in daily concierge operations, such as welcoming guests, assisting with luggage, providing basic information, and supporting light administrative tasks. Their presence helps speed up service delivery, reduce the workload of permanent staff, and strengthen guest interaction, particularly during high season periods. However, several challenges were identified, including limited experience and practical skills, insufficient knowledge of hotel products and local destinations, lack of active supervision, and short internship durations. These factors impact certain service dimensions, such as assurance and reliability. The study recommends comprehensive pre-placement training, the development of specific SOPs for concierge trainees, improvement in foreign language skills, and regular mentoring from senior staff. These measures are expected to enhance trainee professionalism and overall concierge service quality.

Segmentasi Wisatawan Domestik Terhadap Keputusan Memilih Destinasi Tawangmanggu Elizabet Sagala, Afrilia
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 1 No. 3 (2022): August 2022
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v1i3.663

Tawangmangu as a tourist destination still has an attraction for local tourists. The diversity of tourist objects, uniqueness, good image and quality of service are important factors that encourage tourists to come to Tawangmangu. The result of the X1 (demographic segment) value is 0.889, X2 (psychographic segment) is 1.614, X3 (behavioral segment) is 6.789, while the tt value in this study is 1.897. It can be said that the behavioral segment in the form of benefits that are used by sensations can be a place to relieve fatigue (healing) on holidays at affordable prices, the level of visitor loyalty is very significant because of the sample profile visiting> 3 visits to the Tawangmanggu Destination, then the independent variable (demographic segment) , psychographic segment, behavioral segment) together contributed to the dependent variable (the decision to visit Tawangmanggu) by 43.9% and the remaining 56.1% was influenced by other variables not included in this study. The other variables are probably the variables contained in the marketing mix related to promotion, price, and other variables in the elements of tourism activities, namely: something to see, something to do, something to buy. Tourists who come are dominated by productive tourists, junior high / high school education, diverse jobs, middle to upper income, and visiting destinations for recreation, enjoying various regional crowds, culinary and enjoying the unique scenery of Tawangmangu with family. Tourists generally have high loyalty as visitors. Geographical factors in the form of cold temperatures, accessibility and facilities significantly influence the decision to visit

Partisipasi Masyarakat dalam Pengelolaan Mangrove Petengoran sebagai Objek Ekowisata di Desa Gebang Lampung Zulfahmi Agustiadi; Afrilia Elizabet Sagala
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 3 No. 3 (2024): August 2024
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v3i3.3973

Ecotourism is a form of tourism that is responsible for preserving nature, provides economic benefits, and maintains the cultural integrity of local communities. This study used qualitative research methods. Community participation in participating in the management of Petengoran Mangrove ecotourism starts from the decision making stage, implementation stage and monitoring and evaluation stage. Overall, community participation in participating in the management of Petengoran Mangrove ecotourism starting from the decision making stage, implementation stage and monitoring and evaluation stage tends to be in the medium category with a percentage value of 60%. Government participation can be seen from the aspects of financing, implementation of activities and role in the decision-making process. Based on the support of facilities and infrastructure in the Petengoran Mangrove ecotourism, the majority of respondents assessed that the support of existing facilities and infrastructure was classified as high or adequate, namely 87%. Facilities and infrastructure that are classified as high according to respondents are parking facilities, prayer rooms, gazebos, toilets, photo spots. Ease of access is one of the main factors that helps travelers in planning visits to tourist areas.

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