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RESPONSIVITAS PELAYANAN PUBLIK (STUDI KASUS PELAYANAN PASIEN BPJS RSUD KONDOSAPATA MAMASA) Handi, Handi; Syaeba, Muhammad; Ibrahim, Mahyuddin
Journal Peqguruang: Conference Series Vol 4, No 1 (2022): Peqguruang, Volume 4, No.1, Mei 2022
Publisher : Universitas Al Asyariah Mandar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35329/jp.v4i1.2307

Abstract

Penelitian ini merupakan penelitian kualitatif dengan pendekatan deskriftif yang bertujuan untuk mengetahui Resposivitas Pelayanan Publik (Studi Kasus Pelayanan Pasien BPJS RSUD Kondosapata Mamasa). Sumber data dalam penelitian ini adalah informan yang terdiri dari Staf pegawai rekam medic, dokter, perawat, pengelola BPJS dan Pasien BPJS RSUD Kondosapata Mamasa. Pengumpulan data dilaksanakan melalui teknik observasi, wawancara, dan dokumentasi. Teknik Analisa data yang digunakan adalah analisa data kualitatif, yaitu menguraikan serta menginterpretasikan data yang di peroleh di lapangan dari key informan. Hasil analisis menunjukkan bahwa Kemampuan merespon cukup baik antara petugas kepada pasien, ketepatan melayani sudah baik/ ketepatan melayani juga cukup baik tidak ada kesalahan, kecermatan melayani sudah sangat baik dimana perawat dan dokter sudah teliti dalam merawat pasien BPJS, Ketepatan waktu cukup baik walaupun jam besuk tidak cukup mengganggu pasien dan merespon keluhan pasein RSUD Kondosapata Mamasa Sudah bagus dimana Pihak rumah sakit sudah menyiapkan kotak saran
Management Risk Appetite as an Determinant of Bank Value and Performance: Theoretical Perspective and Empirical Evidence from Indonesia Handi, Handi; Rulindo, Ronald
Eduvest - Journal of Universal Studies Vol. 5 No. 9 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i9.51364

Abstract

This study examines the influence of the Management Risk Appetite Index (MRPI) on the value and financial performance of banks in Indonesia during the 2019–2023 period. The MRPI is constructed based on nine key indicators, covering both company-level dimensions—such as capital adequacy, credit risk, market risk, operational risk, and non-performing loans—and individual-level dimensions, including board size, gender diversity, academic qualifications, and the number of independent commissioners. The findings reveal that a higher MRPI is positively associated with firm value, indicating that banks with greater risk appetite tend to be more attractive in the eyes of the market. However, the effect on financial performance is mixed. While certain aspects of performance benefit from increased risk appetite, others, particularly related to efficiency and profitability, may experience negative impacts. This suggests a higher risk appetite does not automatically translate into stronger financial performance. The study also highlights the significant effects of the COVID-19 pandemic on banking operations, showing that the crisis influenced various performance indicators differently. Additionally, control variables such as bank size and age demonstrate consistent yet varying impacts on both value and performance, depending on the specific metric used. These results underline the importance of aligning risk appetite with governance structures and strategic objectives. For bank owners, regulators, and stakeholders, this implies the need for thoughtful selection of board members and commissioners, considering factors such as education, gender diversity, independence, and experience in risk management to support balanced and sustainable growth.
The Influence Of Tax Knowledge And Information Technology On The Compliance Of Land And Building Taxpayers PBB-P2 (A Case Study In Surian Period 2021-2024) Handi, Handi; Kurniawan, Ryan Feryana; Mariana, Syafira
Journal of Business, Accounting and Finance Vol. 7 No. 2 (2025): Journal Of Bisiness, Accounting & Finance
Publisher : LPPM Universitas Sebelas April

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Abstract

Rural and Urban Land and Building Tax is a tax imposed on the ownership or use of land and buildings located in rural and urban areas.Tax plays an important role as the main source of state revenue used to fund various public expenditures, such as infrastructure, education, health, and security.The purpose of this study was to determine the effect of tax knowledge and information technology on the compliance of Rural and Urban Land and Building Tax (PBB-P2) both partially and simultaneously. The research method used is a quantitative descriptive approach method. Data collection techniques were obtained from the results of questionnaires and literature studies. The sample in this study were taxpayers in Surian District, Sumedang Regency, totaling 100 respondents. The analysis technique used was multiple linear regression analysis. The data collected were calculated using the SPSS 23 for Windows program. Based on the results of the data analysis, it can be concluded that partially tax knowledge has a positive effect on the compliance of rural and urban land and building taxpayers by 22.4% and information technology has a positive effect on the compliance of rural and urban land and building taxpayers by 32.2%. Simultaneously, tax knowledge and information technology have a positive influence on the compliance of rural and urban land and building taxpayers by 54.5% and the remaining 45.5% is influenced by other factors outside this research
The Influence of ESG on Operational Risk of Bank Issuers in Indonesia for the Period of 2019 – 2023 Mukti, Rizky Jati; Handi, Handi; Nuswantoro, Kresna; Jemitra, Jemitra; Hanggraeni, Dewi
Jurnal Pendidikan Indonesia Vol. 6 No. 1 (2025): Jurnal Pendidikan Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i1.6777

Abstract

This study investigates the relationship between environmental, social, and governance (ESG) scores and operational risk of banks in Indonesia. Using panel data from 17 bank issuers in Indonesia during the period 2019–2023 with a dynamic panel regression approach, the results showed that ESG scores did not have a significant influence on operational risk, although the coefficients showed indications of a negative relationship. These findings reflect the limited implementation of ESG in Indonesia's banking sector and the lack of uniform reporting standards and supporting infrastructure. In contrast, internal variables such as bank size (SIZE), profitability (ROA), and equity (ROE) show a significant relationship with operational risk. Bank size is negatively correlated with operational risk, while profitability shows a significant positive correlation. This study provides new insights into the importance of managing internal factors in mitigating operational risks, as well as highlighting the need to strengthen ESG regulations in Indonesia to improve the sustainability of the banking sector
Produksi Film Dokumenter Sejarah Bandara Kemayoran Berjudul “Landasan Pacu Penuh Rindu” Handi, Handi; Nurhablisyah, Nurhablisyah; Saptodewo, Febrianto
Cipta Vol 3, No 1 (2024): Cipta
Publisher : Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/cipta.v3i1.2830

Abstract

The Kemayoran Airport History Documentary entitled "Lost Railway Landing" aims to educate younger generations about the history of the international airport and preserve it. The research method used is a qualitative descriptive method aimed at finding knowledge or theory at a given time. With this method of research, the police are trying to present data related to Kemayoran airport from its construction to its use. The data collection is through literature studies, observations and interviews. The researchers make the results of interviews with the source as the main reference and the official website of the Kemayoran PPK as the secondary reference in the data collection. In the observation activities, the researchers conducted observations of remnants of Kemayoran Airport such as the former building of Kemuyoran Airport, the relief which is the VIP room, the ATC tower, until the runway on December 15, 2022. From the results of the observations, the researchers documented some of the places above in form and video. The sources contacted in this study are the PPK Humas Kemayoran, the historian of Jakarta, and Rumini Lailatul Anhar who is a citizen of Kemayor. The choice of documentary films as media because it can facilitate the explanation of history, as well as concrete the abstract. The design of this documentary, it is expected that the younger generation will be concerned about the history of the first international airport in Indonesia, and also to keep the remaining objects.