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All Journal e-Jurnal Apresiasi Ekonomi Strada Jurnal Ilmiah Kesehatan (SJIK)
Margarita, Livia
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Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Health Professions Public Health

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Assessment of Patient Safety Culture at a Private Hospital in Surabaya: A Cross-Sectional Study Using HSOPSC 2.0 Margarita, Livia; Chalidyanto, Djazuly; Marlia Tanaya, Evelyn
STRADA : Jurnal Ilmiah Kesehatan Vol. 14 No. 2 (2025): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjik.v14i2.1226

Abstract

Patient safety remains a global health priority and a key indicator of hospital service quality. This study aims to assess the patient safety culture at a private hospital in Surabaya, Indonesia. A descriptive cross-sectional study was conducted using the HSOPSC 2.0 questionnaire from AHRQ. A total of 222 hospital staff responded. The overall positive patient safety culture score was 62%, categorized as average. The highest-scoring dimensions were teamwork (80%), organizational learning-continuous improvement (79%), and communication about errors (77%). Conversely, the lowest-scoring dimensions were staffing and work tempo (24%), patient safety incident reporting (46%), and response to errors (48%). Regular patient safety culture surveys along with improvement intervention are essential for continuous quality improvement in hospital settings.
IDENTIFICATION OF CONSUMER PERSPECTIVES ON DISCOUNT OFFERS AT DAKNALGAE RESTAURANT GADING SERPONG Karnadi, Harthur; Sari, Khenia Kartika; Hubert, Leonardo Stanley; Budhiman, Levina Nathania; Margarita, Livia; Tio, Mahatma Kevin
Jurnal Apresiasi Ekonomi Vol 14, No 1 (2026)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v14i1.1014

Abstract

This study aims to identify consumer perspectives on discount offers and their influence on consumer behavior at Daknalgae Restaurant Gading Serpong. Using a qualitative approach, the research employs in-depth interviews with customers and the restaurant owner to gain insights into how discounts are perceived in relation to consumer behavior, perception, and loyalty. The findings reveal that discount offers can increase consumer interest in trying products, expand market reach, and encourage repeat visits. However, long-term dependence on discount strategies may lower consumers’ perception of product quality and create loyalty that is solely price-driven. Therefore, discount strategies should be balanced with improvements in product quality and service to foster sustainable consumer loyalty.
Co-Authors Budhiman, Levina Nathania Djazuly Chalidyanto Hubert, Leonardo Stanley Karnadi, Harthur Marlia Tanaya, Evelyn Sari, Khenia Kartika Tio, Mahatma Kevin