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All Journal Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Sumber Daya Manusia Unggul (JSDMU)
Muhammad Ilham Kurniawan
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KUALITAS PELAYANAN KESEHATAN KEPADA PESERTA BPJS KESEHATAN KELAS II YANG BERADA DI RUANGAN MAWAR RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Muhammad Ilham Kurniawan
Jurnal Sumber Daya Manusia Unggul (JSDMU) Vol. 2 No. 1 (2021): Jurnal Sumber Daya Manusia Unggul (JSDMU)
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/jsdmu.v2i1.31

Abstract

This study aims to determine the quality of service to patients using BPJS Kesehatan and to determine the inhibiting factors in providing quality service to patients using Class II BPJS Health who are in the Mawar Room of the Arifin Achmad Regional General Hospital, Riau Province. The method used in this research is mixed methods. Determination of respondents in the study using the census method where the number of respondents focused on inpatients using Class II BPJS Kesehatan in the Mawar Room. BPJS Kesehatan Class II participants became the focus of the study. Based on data obtained from the Regional General Hospital Arifin Achmad, Riau Province, it was found that there were 61 patients who were treated in the rose room, while for the research informants, 1 employee was the medical data processing coordinator, and 1 Hospital patient registration staff. The results showed that the quality of health services received by patients using BPJS Kesehatan Class II Mawar Room was considered good. This is illustrated by the 5 dimensions used in this study, namely: the reliability dimension, the responsiveness dimension, the assurance dimension, the empathy dimension, the tangibles dimension. Factors that hinder health services for the Arifin Achmad Regional General Hospital in Riau Province include System Factors, Procedures and Regulations, and Facility and Infrastructure Factors.
PENDAMPINGAN PERENCANAAN DETAIL ENGINEERING DESIGN PADA PEMBANGUNAN DINDING PENAHAN TANAH SUNGAI ENIM Deta Mediana, M. Sang Gumilar Panca Putra; Deta Mediana, Nita Anggraini; Dwi Wahyuni; M. Thery Kesuma Pratama; Muhammad Ilham Kurniawan; M. Rafli Ishamuddin
Aptekmas Jurnal Pengabdian pada Masyarakat Vol 7 No 3 (2024): Aptekmas Volume 7 Nomor 3 2024
Publisher : Politeknik Negeri Sriwijaya

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Abstract

The development of infrastructure along riverbanks is a strategic measure to reduce the risk of erosion and landslides, particularly in tropical regions like Indonesia. The high rainfall and strong river currents in hilly and mountainous areas increase the potential for erosion and landslides, which pose a risk to local communities. Therefore, a retaining wall (DPT) designed with precise technical methods is needed to prevent such natural disasters. This community service activity aims to provide technical assistance in the preparation of a Detailed Engineering Design (DED) for the construction of a retaining wall along the Enim Riverbank. Through a series of field surveys, technical analyses, and discussions with various stakeholders, a DED was prepared that includes structural design, material selection, and appropriate implementation methods. The analysis results show that a retaining wall with a height of 4 meters, a foundation thickness of 0.7 meters, and a wall thickness of 0.5 meters can be applied at the project site. With the involvement of the community and related parties, this project is expected to reduce disaster risk and enhance the safety of the surrounding environment.
Co-Authors Deta Mediana, M. Sang Gumilar Panca Putra Deta Mediana, Nita Anggraini Dwi Wahyuni M. Rafli Ishamuddin M. Thery Kesuma Pratama Maryana Maryana Muhammad Zainul Popo Subroto Syahrial Shaddiq