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PENGARUH KOMPETENSI TERHADAP EFEKTIVITAS KINERJA DOSEN DI SEKOLAH TINGGI PENERBANGAN INDONESIA Tiarto; Nugroho Budi R; Hendro Widiarto
Langit Biru: Jurnal Ilmiah Aviasi Vol 13 No 01 (2020): Langit Biru: Jurnal Ilmiah Aviasi Vol.13 No.1 [Februari 2020]
Publisher : Politeknik Penerbangan Indonesia Curug

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B.IndonesiaKompetensi dosen sangat penting dalam implementasi Tridharma Perguruan Tinggi yang memiliki tiga fungsi utama yaitu : pendidikan, penelitian dan pengabdian kepada masyarakat. Karena pentingnya kedudukan, peran, tugas dan fungsi dosen dalam perguruan tinggi, kita harus konsisten dalam meningkatkan kompetensi dosen agar mutu kualitas sumber daya manusianya terjamin. Penelitian ini bertujuan untuk menguji pengaruh kompetensi terhadap efektivitas kinerja dosen di Sekolah Tinggi Penerbangan Indonesia (STPI). Melalui analisis statistic deskriptif terhadap 20 indikator kompetensi dosen diperoleh nilai efektivitas kinerja sebesar 0,976, artinya korelasi antara dua variable positif dan sangat kuat. Disamping itu, kompetensi efikasi diri dosen pada dimensi “upaya mengubah diri berdasarkan pengalaman” memperoleh ranking nilai tertinggi sebesar 536 dibanding dimensi lainnya. Hasil penelitian ini menunjukkan bahwa kompetensi berhubungan erat dan sangat kuat sekali dengan pelaksanaan Tridharma Perguruan Tinggi oleh dosen STPI.B.EnglishLecturer competence is very important in the implementation of the Three Principles of Higher Education which has three main functions, namely: education, research and community service. Because of the importance of the position, role, duties and functions of lecturers in universities, we must be consistent in improving lecturers' competencies so that the quality of human resources is guaranteed. This study aims to examine the effect of competence on the effectiveness of lecturer performance at the Indonesian Aviation College (STPI). Through descriptive statistical analysis of 20 lecturer competency indicators obtained the performance effectiveness value of 0.976, meaning that the correlation between two positive and very strong variables. In addition, the lecturers' self-efficacy competence in the "effort to change based on experience" dimension obtained the highest score of 536 compared to other dimensions. The results of this study indicate that competency is closely related and very strong with the implementation of Tridharma Perguruan Tinggi by STPI lecturers.
Analisis Kepuasan Taruna/Taruni Terhadap Sekolah Tinggi Penerbangan Indonesia Tiarto
Langit Biru: Jurnal Ilmiah Aviasi Vol 10 No 2 (2017): Langit Biru: Jurnal Ilmiah Aviasi
Publisher : Politeknik Penerbangan Indonesia Curug

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One of the efforts undertaken by managements STPI to improve quality in vocational education business competition is to improve the quality of service to customers in general and cadets in particular. The services provided include : the service of educators (lecturers / instructors), service personnel and various other public services that all require special handling in the implementation so that service users can feel the service as expected. Customer appraised service, performance and expectance assessment. Through statistical descriptive analysis of 22 service indicators, the value of customer satisfaction is 71.11% so that the value can be used as a reference to improve the quality of service in accordance with the expectations of service users
KECENDERUNGAN NASIONALISASI PADA PELAYANAN JASA KEBANDARAUDARAAN DAN FUNGSI KEMANAN PENERBANGAN DI INDONESIA TIARTO
Langit Biru: Jurnal Ilmiah Aviasi Vol 5 No 11 (2012): Langit Biru: Jurnal Ilmiah Aviasi
Publisher : Politeknik Penerbangan Indonesia Curug

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Currently, delivery of services at the airport airport affairs are still provided by state-owned PT. AP-I/PT.AP-II and small airports by the Technical Unit of the Directorate General of Civil Aviation. But after deregulation of the airline as a result of events of 11 September 2001 in Indonesia airport affairs policies are constantly changing from the previously more inclined to privatization to nationalization. Proof if the previous airport DGCA UPT that can finance themselves financially (cost recovery), automatically transformed into state-owned airport, but now no longer. Finally, new problems began to emerge for discussion, whether the process of privatization of airport affairs services that have spread it will bring the same end result with the nationalization of airport affairs services to heritage and history different from each airport, or the emergence of variations in service models airport affairs, especially in aviation security functions at the airport.
MEMILIH ALTERNATIF TERBAIK BENTUK BADAN HUKUM ANTARA PERUSAHAAN UMUM ATAU BADAN LAYANAN UMUM UNTUK DITERAPKAN PADA LEMBAGA PENYELENGGARA PELAYANAN NAVIGASI PENERBANGAN INDONESIA Tiarto
Langit Biru: Jurnal Ilmiah Aviasi Vol 4 No 9 (2011): Langit Biru: Jurnal Ilmiah Aviasi
Publisher : Politeknik Penerbangan Indonesia Curug

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STUDY BANDNG ANTARA POLA PENGELOLAAN KEUNGAN DI STPI DENGAN POLA PENGELOLAAN BDAN LAYANAN UMUM DI STIP POLITEKNIK MAKASAR Made Arya; Tiarto
Langit Biru: Jurnal Ilmiah Aviasi Vol 4 No 10 (2011): Langit Biru: Jurnal Ilmiah Aviasi
Publisher : Politeknik Penerbangan Indonesia Curug

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Anteseden Kepuasan Berdampak Pada Loyalitas Pelanggan Bagus Arya Wijaya; Sang Ayu Nyoman Jesi Yanti; I Gusti Putu Agung Widya Goca; I Dewa Agung Ayu Eka Idayanti; Tiarto
Jurnal Ekonomi Vol. 29 No. 2 (2024): July 2024
Publisher : Fakultas Ekonom dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/je.v29i2.2211

Abstract

The research aims to analyze the antecedents of satisfaction that impact customer loyalty. Using a purposive sampling method to determine a sample of 100 customers. This research uses quantitative methods. Data were analyzed using Smart PLS: outer model analysis, inner model, and hypothesis testing. The results show that there is no influence of service quality on satisfaction, there is an influence of complaint handling on satisfaction, there is no influence of satisfaction on customer loyalty, there is an influence of Service Quality on Loyalty, there is no influence of complaint handling on customer loyalty, there is no influence of satisfaction on customer loyalty. In this research, satisfaction cannot mediate the relationship between service quality and customer loyalty and there is no indirect influence of the complaint handling variable on customer loyalty through satisfaction. In this research, satisfaction cannot mediate the relationship between complaint handling and customer loyalty.
Co-Authors Bagus Arya Wijaya Hendro Widiarto I Dewa Agung Ayu Eka Idayanti1 I Gusti Putu Agung Widya Goca Made Arya Nugroho Budi R Sang Ayu Nyoman Jesi Yanti