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Journal : JURNAL ILMIAH GLOBAL EDUCATION

The Importance of Village Apparatus Performance Improvement for Quality Public Services Sari, Mira Permata; Singgih, Rahadi Pratomo
Jurnal Ilmiah Global Education Vol. 5 No. 2 (2024): JURNAL ILMIAH GLOBAL EDUCATION, Volume 5 Nomor 2, Juni 2024
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v5i2.2760

Abstract

Village apparatus are public service staff who have duties and responsibilities for services to the community and assist the village head in carrying out his duties to provide services to the community expectations. Therefore, village apparatus is required to have commitment, ability, skills, and feelings of sincere concern and require a high sense of empathy in carrying out their duties to serve the community. The hope is that the community will feel comfortable and satisfied with receiving services from village staff in resolving all administrative problems. However, this is not the case with what happens in the field. There are still many complaints from the public regarding the services provided by the apparatus at the village office. This research is aimed at answering the question of how public services are implemented in village offices in 5 provinces in Indonesia, namely West Java, Data collection was carried out using documentation and semi-structured interviews with community members and staff at the village office. The results of the research show that the indicators of service quality have not been implemented by staff in village offices in Indonesia. Apart from that, the quality of service of staff must be improved through training programs.
The Urgency of Agile Leadership Training to Produce Competitive Startups in the Vuca Era Singgih, Rahadi Pratomo; Sari, Mira Permata
Jurnal Ilmiah Global Education Vol. 5 No. 2 (2024): JURNAL ILMIAH GLOBAL EDUCATION, Volume 5 Nomor 2, Juni 2024
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v5i2.2765

Abstract

In Indonesia, many types of start-up businesses or start-up companies have started to emerge and are growing very rapidly. We can easily find start-up companies in various sectors. Of these startups, some are expected to emerge from campuses through student startups that have big ideas and ideas and are supported by business incubators at each university. However, unfortunately, not all student startups can run smoothly. Many of them failed and were eventually forced to close. One of the reasons is the lack of guidance and training from the university where he attends. The important provision that must be given now is how to become an agile leader or entrepreneur in the current VUCA era. This research is aimed at answering the question of how training or guidance is provided by universities to startup management students, and how 'Agile Leadership' training is implemented. This is qualitative research with a case study approach at the XYZ campus in Jakarta. Data collection was carried out using semi-structured interviews with 15 startup management students. The results of this research show that "agile leadership" training is very important to be given to startup management students so they can understand how to deal with change and uncertainty in the VUCA era.