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All Journal Tibuana : Journal of Applied Industrial Engineering Kultura: Jurnal Ilmu Sosial dan Humaniora
Binantoro, Patria Winahyu
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Humanities Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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AStudy on Customer Acceptability of Online Payment Systems in Indonesia Nurcahyanie, Yunia Dwie; Rosita, Eva; Binantoro, Patria Winahyu; Suharyanto, Suharyanto
Tibuana Vol 5 No 01 (2022): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.5.01.4980.24-33

Abstract

The finance industry is increasingly promoting innovation as a means of growth. It is thought to have created advancements that make transactions easier for users through the mobile banking function. The customer's adoption is also aided by several internal elements at the customer's disposal. This is a quantitative study in Indonesia to determine the link between perceived helpful factors, perceived ease of use, attitude toward usage, and behavioural intention. The data analysis approach used in this study is SEM-PLS. For example, consumer attitude and behaviour, the attitude variable in mobile banking may streamline the transaction process, feels enjoyable, and is easy to use, whereas the online payment application feels simple and ensures its anonymity. Users will find it simple to use the program for online payments, transactions will be secure, and payments for online shops will be considerably more manageable.
STRATEGI PENGELOLAAN RESIKO TERHADAP JASA PELAYANAN PERNIKAHAN STUDI KASUS NAGA 88 EVENT PLANNER Binantoro, Patria Winahyu; Rico Arradea Putra; Moh Afrizal Miradji
Kultura: Jurnal Ilmu Hukum, Sosial, dan Humaniora Vol. 2 No. 9 (2024): Kultura: Jurnal Ilmu Hukum, Sosial, dan Humaniora
Publisher : Kultura: Jurnal Ilmu Hukum, Sosial, dan Humaniora

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pernikahan menjadi salah satu hal yang diimpikan oleh seluruh umat di dunia. Tidak sedikit pula, para pasangan yang telah menginginkan impian pernikahan mereka dikenang selama hidup mereka dan dapat dinikmati oleh keluarga, saudara, dan kerabat. Pada era modern ini, masih banyak para calon pengantin yang mengurus dan merencanakan impian pernikahan mereka sendiri. Penelitian ini menggunakan metode penelitian kualitatif deskriptif dengan teknik pengumpulan data menggunakan observasi, wawancara, dan dokumentasi. Hasil penelitian ini menunjukkan strategi pengelolaan resiko dari mulai persiapan hingga pelaksanaan event pernikahan customer pada Jasa Pelayanan Pernikahan Naga 88 Event PlannerBerdasarkan hasil analisis dan wawancara terhadap Program Director Naga 88 Event Planner menyatakan bahwa resiko yang selalu terjadi penyebabnya adalah kurangnya komunikasi antar pendukung acara dan pelanggan. Sebagai pihak ketiga dan penengah antara pelanggan dan pendukung acara, memberikan pelayanan yang terbaik kepada dua belah pihak tersebut agar sebagai penyedia jasa layanan pernikahan dapat menambah pendapatan perusahaan. Persaingan terbesar adalah bagaimana produk jasa dapat memenuhi kebutuhan pelanggan dengan kualitas pelayanan yang sangat baik. Hasil dari penelitian ini adalah resiko komunikasi yang sering terjadi antara konsumen dengan penyedia jasa. Apabila resiko ini tidak dihindari atau diabaikan maka akan berdampak kepada perusahaan penyedia jasa.
AStudy on Customer Acceptability of Online Payment Systems in Indonesia Nurcahyanie, Yunia Dwie; Rosita, Eva; Binantoro, Patria Winahyu; Suharyanto, Suharyanto
Tibuana Vol 5 No 01 (2022): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.5.01.4980.24-33

Abstract

The finance industry is increasingly promoting innovation as a means of growth. It is thought to have created advancements that make transactions easier for users through the mobile banking function. The customer's adoption is also aided by several internal elements at the customer's disposal. This is a quantitative study in Indonesia to determine the link between perceived helpful factors, perceived ease of use, attitude toward usage, and behavioural intention. The data analysis approach used in this study is SEM-PLS. For example, consumer attitude and behaviour, the attitude variable in mobile banking may streamline the transaction process, feels enjoyable, and is easy to use, whereas the online payment application feels simple and ensures its anonymity. Users will find it simple to use the program for online payments, transactions will be secure, and payments for online shops will be considerably more manageable.
Co-Authors Hanny Hafiar Mohammad Afrizal Miradji Rico Arradea Putra Rosita, Eva Suharyanto Yunia Dwie Nurchayanie