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All Journal Journal of Technology and Informatics (JoTI) EKONOMIKA45 Surya Informatika Journal of Financial, Business and Economics Journal of Digital Business and Global Economy JUSTINDO (Jurnal Sistem dan Teknologi Informasi Indonesia)
Ayuningtyas
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Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Mechanical Engineering Social Sciences

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Journal : Journal of Technology and Informatics (JoTI)

 1 
Rancang Bangun Website untuk Administrasi Warga Gubeng Kertajaya Surabaya untuk mendukung Penerapan Smart City Ayuningtyas; Calvin Gunawan, Marcellinus; Rafi Zulfitra, Sahrul; Bintang Pratama, Ilham; Arfiansyah Juniawan, Aldian
Journal of Technology and Informatics (JoTI) Vol. 4 No. 1 (2022): Vol. 4 No.1 (2022)
Publisher : Universitas Dinamika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37802/joti.v4i1.238

Abstract

Surabaya merupakan salah satu kota yang telah siap menerapkan dimensi-dimensi yang membentuk Smart City. Salah satu dimensi adalah Smart Government, dimana salah satunya adalah otomatisasi administrasi warga Surabaya dalam pengurusan surat ijin atau surat keterangan. Warga dan pengurus RT/RW yang mempunyai kesibukan masing-masing kesulitan untuk bertemu ketika warga membutuhkan untuk membuat surat ijin atau surat keterangan. Pembangunan website aplikasi untuk administrasi ini, dapat mengatasi masalah tersebut karena warga yang membutuhkan tinggal membuka website dan mengisi data yang dibutuhkan kemudian pengurus RT/RW akan mengesahkan dan mengembalikan ke warga tanpa harus bertemu. Hal ini bisa dilaksanakan kapan saja, dimana saja, dan dengan alat apa saja selama terhubung ke internet. Hasil uji coba black box testing dan uji coba warga menunjukkan bahwa website ini berjalan dengan baik sesui dengan rancangan.
Customer Satisfaction, Social Influence, and Facilitating Conditions Affecting Use Behavior in Ride-Hailing Sutomo, Erwin; Sulistiowati, Sulistiowati; Nurcahyawati, Vivine; Erstiawan, Martinus Sony; Ayuningtyas
Journal of Technology and Informatics (JoTI) Vol. 7 No. 2 (2025): Vol. 7 N. 2 (2025)
Publisher : Universitas Dinamika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37802/joti.v7i2.1222

Abstract

The rapid expansion of online ride-hailing services has transformed urban mobility; however, sustaining user engagement remains a major challenge due to the interplay of psychological and technical factors. Despite widespread adoption, the determinants influencing users’ continued use of such applications remain inconsistent and not fully understood. Therefore, this study examines the effects of Customer Satisfaction (CS), Social Influence (SI), and Facilitating Conditions (FC) on Use Behavior (UB) of online transportation applications, with Behavioral Intention (BI) as a mediating variable. The research was conducted in Surabaya with 150 active users of online ride-hailing services, and data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The findings indicate that FC significantly affects both BI and UB, while CS and SI have significant positive effects on BI but not directly on UB. Moreover, BI is identified as the strongest predictor of UB and acts as a significant mediator in the relationships CS → BI → UB, SI → BI → UB, and FC → BI → UB. These results highlight the central role of intention in linking psychological and technical factors to actual use behavior. The study suggests that service providers enhance customer satisfaction, utilize social influence, and strengthen facilitating conditions to sustain user engagement.
Co-Authors Arfiansyah Juniawan, Aldian Bintang Pratama, Ilham Budi Sutiono Pratama Nugraha Calvin Gunawan, Marcellinus Erwin Sutomo Lukman Khakim Martinus Sony Erstiawan Oktaviani Rafi Zulfitra, Sahrul Rd. Tuty Sariwulan Sani, Muhamad Lutfhan Nugraha SITI NURJANAH Siti Nurjanah Sri Suhandiah Sulistiowati Sulistiowati Suparno Suroso Vivine Nurcahyawati Wulandari, Sri Hariani Eko Yusuf Febrianto