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All Journal Jurnal Administrasi Bisnis EQIEN - JURNAL EKONOMI DAN BISNIS Ideas: Jurnal Pendidikan, Sosial dan Budaya
Sarifa Aini
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (Studi pada Tamu Hotel Ollino Garden Malang) Sarifa Aini
Jurnal Administrasi Bisnis Vol 4, No 2 (2013): SEPTEMBER
Publisher : Fakultas Ilmu Administrasi Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (279.625 KB)

Abstract

Penelitian ini dilakukan atas dasar banyaknya perubahan gaya hidup serta harapan seseorang yang memandang pentingnya kualitas pelayanan bagi mereka, dan juga tujuan perusahaan yang memprioritaskan kepuasan pelanggan sebagai tolok ukur peningkatan kredibilitas dan citra perusahaan. Sudah menjadi hal yang umum apabila kualitas pelayanan yang tersedia didalam hotel juga memberikan pengaruh signifikan terhadap kepuasan pelanggan.Hasil penelitian menunjukkan bahwa terdapat pengaruh simultan dari variabel Reliabilitas (X1), Ketanggapan (X2), Jaminan (X3), Empati (X4), dan Bukti Nyata (X5) terhadap Kepuasan Pelanggan (Y) dengan nilai Fhitung sebesar 8,275. Kemudian dari pengujian secara parsial, Reliabilitas (X1) terhadap Kepuasan Pelanggan adalah signifikan dengan adanya probabilitas (Sig.) 0,034; Ketanggapan (X2) terhadap Kepuasan Pelanggan adalah signifikan dengan adanya probabilitas (Sig.) 0,042; Jaminan (X3) terhadap Kepuasan Pelanggan (Y) adalah signifikan dengan adanya probabilitas (Sig.) 0,023; Empati (X4) terhadap Kepuasan Pelanggan adalah signifikan dengan adanya probabilitas (Sig.) sebesar 0,001; Bukti Nyata (X5) terhadap Kepuasan Pelanggan (Y) adalah signifikan dengan adanya probabilitas 0,001. Empati (X4) adalah variabel yang memberikan pengaruh dominan pada Kepuasan Pelanggan yang memiliki korelasi regresi terbesar dengan nilai korelasi regresi (b) 0,296. Kata Kunci : Reliabilitas, Ketanggapan, Jaminan, Empati, Bukti Nyata, Kepuasan Pelanggan
Dapodik Application-Based Management Information System at The Malinau Regency Education Office (Teacher Certification Study) Aini, Sarifa; Rulinawaty, Rulinawaty; Wijaya, Andi
Ideas: Jurnal Pendidikan, Sosial dan Budaya Vol 10 No 2 (2024): Ideas: Pendidikan, Sosial, dan Budaya (Mei)
Publisher : Ideas Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32884/ideas.v10i2.1724

Abstract

The implementation of management information systems based on the Dapodik Application System at the Malinau District Education Office is a challenge considering that it is located in a border area and there are still many schools that are not reached by the internet or electricity. This research discusses the implementation of the management information system based on the dapodik application system in the education office of Malinau district (teacher certification study) and the inhibiting factors in the implementation of the system. The research method used is descriptive qualitative. The inhibiting factors of the implementation are limited internet network in some schools, delays in data inputting or updating school data and/or teachers who make changes to certification data, electricity is still limited to some education units, schools and teachers still have difficulties in using the dapodik application, and changes in school dapodik operators so that they must be re-socialiser.
Peran Implikasi Good Corporate Governance dalam Pendeteksian Fraudulent Financial Statement Menggunakan Fraud Hexagon Theory aini, sarifa; Harto, Puji
Eqien - Jurnal Ekonomi dan Bisnis Vol 14 No 04 (2025): Journal Of Economics and Business
Publisher : Fakultas Ekonomi dan Bisnis Universitas Islam DR KH EZ Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34308/eqien.v14i04.2204

Abstract

Detecting fraudulent financial statements in Indonesia’s property, real estate, and construction sector during 2017–2023, this study adopts the Fraud Hexagon Theory with the moderating role of Good Corporate Governance (GCG). The six fraud elements are measured using the following proxies: personal financial need (pressure), effective monitoring (opportunity), auditor change (rationalization), director change (capability), CEO duality (arrogance), and political connection (collusion). GCG is examined as a moderator to assess whether it strengthens or weakens the relationship between these fraud factors and financial statement fraud. A total of 205 observations from 34 IDX-listed firms were analyzed using multiple linear regression and moderation analysis via SPSS version 26. The results show that none of the six fraud hexagon components have a significant direct effect on fraudulent financial statements. However, GCG is found to moderate and weaken the influence of political connections on financial fraud, though it fails to moderate other fraud elements. This suggests that while GCG can serve as a safeguard against politically driven fraud, it is not consistently effective across all fraud dimensions. Future research should refine fraud detection models by exploring alternative variables and enhancing the operationalization of fraud proxies within the Fraud Hexagon framework.
Co-Authors ANDI WIJAYA Lukman Samboteng & Rulinawaty Kasmad Puji Harto