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Civil Service as Public Servant: Responsive, Reliable, and Adaptive to Digital Technology Arifin, Antoni Ludfi; Solihin, Dadang; Murni, Sylviana
Monas: Jurnal Inovasi Aparatur Vol. 6 No. 2 (2024): November
Publisher : Badan Pengembangan Sumber Daya Manusia Provinsi DKI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54849/monas.v6i2.237

Abstract

The Civil Servant (ASN) plays a crucial role in improving the quality of public services in Indonesia. This study aims to analyze service-oriented ASN from the aspects of responsiveness, reliability, and the use of information technology in delivering public services. The methodology employed is a literature review, utilizing more than 50 scholarly articles and other relevant academic sources. The findings indicate that a service-oriented ASN is characterized by responsiveness, reliability, and effective use of digital technology in striving to provide services that satisfy the public. ASN’s responsiveness to public complaints, consistency in service delivery, and use of e-government as an effective communication tool contribute to public trust. This study provides recommendations for government agencies to continuously develop ASN competencies, streamline bureaucratic procedures, and leverage information technology for more efficient and transparent service delivery.
Budaya Organisasi Nilai Islam Good University Governance Safitry, Martina; Irawati, Irawati; Murni, Sylviana
Perbanas Journal of Islamic Economics and Business Vol 5 No 2 (2025): Perbanas Journal of Islamic Economics and Business
Publisher : Institut Keuangan-Perbankan Dan Informatika Asia Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56174/pjieb.v5i2.352

Abstract

This research aims to analyze the convergence between organizational culture, Islamic values, and the principles of Good University Governance (GUG) in the context of higher education review at the Institute of Social Sciences and Management STIAMI. As a non-profit organization oriented towards service provision and sustainability, higher education institutions have a unique need to implement effective governance. Specifically examining how Islamic values, particularly the prophetic leadership principles of Siddiq, Amanah, Fathonah, and Tabligh, can be integrated into the GUG framework to form a holistic and integrity-driven organizational culture. Through a descriptive qualitative methodology and a comprehensive literature review, this report outlines the definitions of organizational culture and GUG, identifies the essence of Islamic educational values, and presents a relevant integration model. The analysis of the perceptions of academics and higher education leaders provide regarding the implementation of Islamic values and GUG is also discussed, highlighting the existing challenges and opportunities. It was found that GUG in Higher Education requires a unique framework, where universal governance principles are enriched and redefined by fundamental Islamic values. This integration not only enhances operational efficiency but also strengthens ethical and spiritual integrity, fostering the creation of a productive and character-driven academic environment. In this paper, it concludes with strategic recommendations for strengthening the Islamic organizational culture and the effective implementation of GUG in higher education institutions. The novelty of this study lies in the development of an implementable SAFT-based governance model within the higher education context, particularly through a case study of STIAMI, which practices a unique 3I organizational culture: Ibadah (worship), Integrity, and Innovation. This study contributes to the literature by demonstrating that Islamic leadership principles serve not just as symbolic ideals but as practical instruments for establishing high-standard governance in modern Islamic educational institutions