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All Journal Parabela: Jurnal Ilmu Pemerintahan & Politik Lokal
Syaiful Zainal, Andi
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Pemanfaatan E-Government Berbasis Aplikasi Untuk Meningkatkan Kualitas Pelayanan Publikdi Kota Kendari Ode Sri Nani, Wa; Syaiful Zainal, Andi; Sari, Darwan
Parabela: Jurnal Ilmu Pemerintahan & Politik Lokal Vol 1 No 1 (2021): Maret
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Muhammadiyah Kendari

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Abstract

Application Integration Services of Kendari (LAIKA) is an e-government application that supports the performance of public services based on technology. This program has been operated in several offices in the city of Kendari. This study provides a general description of the quality of public services in the Kandai village sub –district office where has used the application system. Conducted in a descriptive qualitative manner. Data collection through observation, interviews, and document reviews. This study reveals that the quality of public services based on the LAIKA application has not been running well. The measurement of quality is based on three indicators, namely transparency, participation, and efficiency. In the aspect of transparency, there is no clarity of information related to public services. Meanwhile, in the aspect of public participation, it was found that community involvement was not optimal in utilizing this application. In reality, the hope of making public services accessible and easier has not yet been realized
10 OPTIMALISASI LAYANAN INTEGRASI KENDARI (LAIKA) MENUJU KOTA LAYAK HUNI YANG BERBASIS EKOLOGI, INFORMASI DAN TEKNOLOGI Syaiful Zainal, Andi; Murniati, Murniati
Parabela: Jurnal Ilmu Pemerintahan & Politik Lokal Vol 1 No 1 (2021): Maret
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Muhammadiyah Kendari

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Abstract

The purpose of this study is to determine the optimization of the Integrated Service in Kendari(LAIKA) in realizing Kendari City as a livable city based on ecology, information and technology. Toconduct the study, the method used is descriptive qualitative. The research findings reveal that theLAIKA program is an integrated program in sub-district that aims to facilitate the community inobtaining fast, accurate and affordable services. In its implementation, this program has not runoptimally yet. There are still various constraints, such as the internet network availability. Not allsub-districts can access the internet. Another problem comes from the community who use theservice. In general, people do not know about the program due to the lack of socialization from theKendari City government and especially from the village government.
Analisis Kinerja Pegawai Pemerintah di Unit Pelaksana Teknis Dinas Catatan Sipil (UPTD Capil) Mandonga dalam Pelayanan Publik Berbasis Digital Muslimin, Muslimin; Tekaka, Syafril; Syaiful Zainal, Andi; Attamimi, ulfah
Parabela: Jurnal Ilmu Pemerintahan & Politik Lokal Vol 4 No 1 (2024): Maret
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Muhammadiyah Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51454/3ra3f820

Abstract

Penelitian ini bertujuan untuk menganalisis kinerja pegawai pada Unit Pelaksana Teknis Dinas (UPTD) Catatan Sipil (CAPIL) Mandonga dalam memberikan pelayanan publik berbasis digital. penelitian ini menggunakan pendekatan kualitatif. penelitian ini menunjukkan bahwa penerapan sistem digital di Unit Pelaksana Teknis Dinas (UPTD) Catatan Sipil (CAPIL) Mandonga berhasil meningkatkan efisiensi kinerja pegawai dan kepuasan masyarakat. Namun, tantangan-tantangan yang ada perlu diatasi dengan langkah-langkah konkret agar semua lapisan masyarakat dapat menikmati layanan publik tanpa hambatan. Penguatan infrastruktur, pelatihan, dan peningkatan komunikasi menjadi kunci untuk memastikan keberhasilan layanan publik berbasis digital di masa yang akan datang.
Co-Authors Murniati . Muslimin Muslimin Ode Sri Nani, Wa Sari, Darwan Tekaka, Syafril Ulfah Attamimi, Ulfah