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All Journal Sosial Budaya Gelar : Jurnal Seni Budaya Journal of Indonesian Tourism, Hospitality and Recreation SAP (Susunan Artikel Pendidikan) Jurnal Ekonomika Jurnal Pendidikan dan Kebudayaan Jurnal Ekonomika Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Leges Privatae Leges Privatae
Dabamona, Samsudin Arifin
Universitas Yapis Papua
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Consumer Protection in Digital Transactions: An Evaluation of Regulation and the Effectiveness of Law Enforcement Anwar Anwar; Samsudin Arifin Dabamona; Harry A Tuhumury
Leges Privatae Vol. 1 No. 6 (2025): APRIL-JOY
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/9x7nf695

Abstract

This study examines the protection of consumers in digital transactions in Indonesia by evaluating existing regulations and the effectiveness of law enforcement. With the rapid expansion of Indonesia’s digital economy, consumer rights face increasing challenges due to gaps in legal frameworks and enforcement mechanisms. Key laws analysed include the Consumer Protection Law, the Electronic Information and Transactions Law, and the Personal Data Protection Law. While these regulations lay foundational protections, they often lack specificity and adaptability to the dynamic digital marketplace. The enforcement landscape is constrained by limited resources, fragmented institutional coordination, and insufficient judicial expertise, which hamper effective resolution of consumer disputes. A comparative analysis with jurisdictions such as the European Union and Singapore reveals best practices in regulatory clarity, empowered supervisory bodies, and consumer education that Indonesia could adopt. Empirical data highlights the urgency of reform as digital transactions and related consumer complaints grow rapidly. The study recommends legislative updates tailored to digital commerce, enhanced enforcement capacity through specialised authorities, and strengthened consumer awareness initiatives. These measures aim to establish a more robust and responsive consumer protection system, fostering trust and fairness in Indonesia’s digital economy. The findings contribute to ongoing discourse on balancing innovation and consumer rights in the digital age.
Co-Authors Akbar, Mohammad Aldrin Anwar Anwar Anwar Anwar Anwar Moch. Roem Dabamona, Jufri Fachrudin Taher Harry A Tuhumury Hasruddin Duta Idris, Muhammad Farid Imran Syafei Muhammad Nur Jufri Dabamona Mursalam Salim Tuhumury, Harry A