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All Journal Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis Master Manajemen
Seprin Pareda
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Pengawasan Terhadap Kinerja Pegawai Pada Dinas Satuan Polisi Pamong Praja Kabupaten Pegunungan Arfak Mei Hastuti; Seprin Pareda; Stelly Morasa; Eirene Mantiri
Master Manajemen Vol. 2 No. 2 (2024): Master Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/masman.v2i2.484

Abstract

The type of research used in this research is survey research, with a quantitative approach, a questionnaire as a data collection tool containing structured statements given to respondents. The number of samples determined in this study was 52 people using the Slovin formula. The data analysis used is Correlation and Simple Linear Regression analysis. From the analysis carried out it is obtained that rxy=0.969 states that the correlation between variable X (Supervision) and Variable Y (Employee Performance) can be interpreted as a very strong correlation and the contribution of variable X to variable Y is 94 %. The results of the regression test obtained a value of a = 2.455 and a value of b = 0.943, so this was substituted into the linear regression formula: Ŷ = 2.455 + 0.943 ) Employee Performance is 2,455. The regression coefficient (B) = 0.943 states that for every additional value of the variable (X) Supervision, it is predicted that the value of the variable (Y) Employee Performance will increase by 0.943.
Kualitas Pelayanan Telephone Operator Pada Front Office Departemen di Kima Bajo Resort & SPA Manado Michael Rawung; Richard Poluan; Seprin Pareda
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 1 No. 3 (2023): JULI : Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v1i3.67

Abstract

Quality Service Telephone Operator implementation is quite good, but in some dimensions of service indicators are still not satisfactory in serving guests or customers who visit and stay . The lack of speed in serving guests so that guests wait long to be serve, guests often have to try and repeat phone calls to get a response from officers operators in this case guests do not feel the comfort and satisfaction with the services provided by staff. The qualitative method used to examine the condition of natural objects, where the researcher as the key instrument and using data collection by observation, interviews and document research. In terms of responsiveness is still lacking due to the lack of speed in serving guests who need assistance. So is the form of direct services that there are still obstacles in communication , technical issues weak telecommunications network is the main thing for in hibitor maximum service. From these results it can be concluded that should be directed to improving the quality of service to guests or customers .
Co-Authors Eirene Mantiri Mei Hastuti Michael Rawung Richard Poluan Stelly Morasa