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Consumer Intention Shift in the Wake of Technological Disruption: The Case of Starlink and Loyalty Decline among IndiHome Users in Eastern Indonesia Akbar, Akbar Silo; Uturestantix; Saragih, Andi Samuel
International Journal of Economics (IJEC) Vol. 4 No. 1 (2025): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v4i1.1458

Abstract

This study investigates how consumers’ perceptions of price and product quality influence their intention to adopt Starlink, a satellite-based internet service, and how this intention mediates loyalty decline toward The existing provider IndiHome in Jayapura, Indonesia. Using a structured survey of 100 Internet users and path analysis via linear regression, the findings reveal that price perception has a positive and significant effect on usage intention, whereas product quality perception, unexpectedly, has a significant negative effect. Furthermore, the intention to adopt Starlink significantly eroded loyalty to IndiHome. Theoretically, this study extends our understanding of consumer migration in the context of disruptive innovation in underserved markets. We positthat intention is a behavioral signal of dissatisfaction in monopolized infrastructure sectors. Practically, this study offers a warning for incumbent telcos to reassess service quality, customer experience, and pricing strategies
Jeda untuk Produktif: Bagaimana Cyberloafing Membantu Pengemudi Ojek Online Mengelola Stres dan Produktivitas? Alif, Muhammad Ikhsan; Hamijaya, Prasis Damai Nursyam; Satyaninggrat, Luh Made Wisnu; Syabina, Masayu Sitti Nur; Hidayat, Muhammad Afdelpiero; Uturestantix; Agustina, Fitri
SPECTA Journal of Technology Vol. 10 No. 1 (2026): Specta Journal of Technology
Publisher : LPPM ITK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35718/specta.v10i1.8481648

Abstract

The gig economy exposes online ride-hailing drivers to a precarious work environment characterized by algorithmic control, income uncertainty, and long working hours, leading to significant job stress. This high-pressure context raises a critical research problem: how do these workers manage psychological strain to sustain performance when formal organizational support is absent? Cyberloafing, a behavior with a debated dual role as both a counterproductive act and a recovery tool, emerges as a potential, self-directed coping strategy. This study aims to examine the mediating role of cyberloafing in the relationship between job stress and productivity among online ride-hailing drivers, framed by the Conservation of Resources (COR) theory. A quantitative survey with a cross-sectional design was conducted with 199 drivers, and data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that job stress has a significant positive effect on cyberloafing (β = 0.29; p ≤ 0.01), which in turn has a significant positive effect on productivity (β = 0.24; p ≤ 0.01). The main finding confirms that cyberloafing acts as a full mediator, revealing that the entire influence of stress on productivity is channeled through this behavior. This re-frames cyberloafing not as a counterproductive act, but as an essential adaptive coping mechanism that helps drivers restore psychological resources under pressure, thereby maintaining productivity in a demanding, autonomous work setting.
Digital Empowerment through Website Development for Early Childhood Education Institutions: A Sustainable Community Engagement Study in Jayapura, Indonesia Uturestantix; Tupamahu, Shanti Shinta; Khaliq, Idham
LOSARI: Jurnal Pengabdian Kepada Masyarakat Vol. 8 No. 1 (2026): (Article on Progress)
Publisher : LOSARI DIGITAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53860/losari.v8i1.548

Abstract

Digital transformation has become a strategic necessity for Early Childhood Education institutions (PAUD) in Indonesia. However, many PAUD centers in Eastern Indonesia continue to face capacity constraints in adopting digital technologies, particularly institutional websites. This article examines a sustainability-oriented community service program through website development at PAUD ALFA OMEGA in Jayapura City. The program employed a participatory approach involving needs assessment, website design, training, and continuous mentoring. Data were collected through observation, interviews, documentation, and statistical analysis of website traffic. The findings indicate that within the first month after launch, the website recorded an average of 105 online visits per week. After being indexed by Google’s search engine, the number of parents visiting the school to obtain enrollment forms increased from an average of 10 to 15 per month. The website also continued to be actively managed after the completion of the community service activities, reflecting institutional ownership and sustainability. These results demonstrate that website development integrated with capacity building can function as an effective instrument for institutional empowerment. This study contributes to the development of a sustainable, digitally empowered community service model for early childhood education institutions.