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All Journal Dinasti International Journal of Management Science Return : Study of Management, Economic and Bussines
Ganda Wijaya, Harry
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Other

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THE MODEL OF INTELLECTUAL CAPITAL AND EMPLOYEES PERFORMANCE Rakhmat Kabul, Eka; Ganda Wijaya, Harry; Limakrisna, Nandan
Dinasti International Journal of Management Science Vol. 3 No. 2 (2021): Dinasti International Journal of Management Science (November - December 2021)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v3i2.1022

Abstract

This research focused on higher of job rejection result and low of coordination among unit in problem solving of all the projects which is tend to decline of employees performance. The main issues discussed in this reseach is factors influence it, namely human procurement ,development and intellectual capital.The research aims to analyze, describe and test the impact of human procurement, development on intellectual capital and its implication on employees performance at PT. Dirgantara Indonesia. The research used was descriptive and explanatory survey method, so the research attempts to collect, present, analyze, and test hypotheses, to make a consclusions were used Structural Equation Model (SEM) approach. The design of study is a survey reseach, the unit analysis selected were core knowledge worker with a sample size of 303 from 1245 employees, based on Slovin’s formula. The results indicated that human procurement, development have a simultaneously positive and significant effect on intellectual capital, and human procurement, development are either partialy or simultaneously have a positive and significant effect on employees performance level throught intellectual capital. The findings are:(1) human procurement indicates low contribution on either intellectual capital or employees performance, the highest score of human procurement dimension is selection and the lowest is recruitment dimension. 2) human development indicates low contribution on either intellectual capital or employees performance, the highest score of human development dimension is education and the lowest is training dimension (3) intellectual capital indicates moderate scores on employees performance level, the highest score of intellectual capital dimension is social capital and the lowest is structure capital dimension. (4) the highest score size of employees performance dimension based on employees perception is goal and the lowest is motive dimension.
Integrated Approach of QFD Matrix, Servqual and Kano Models For Human Resources Analysis in Non Star Hotel Service Quality Rakhmat Kabul, Eka; Marhalinda, Marhalinda; Herminda, Herminda; Nurina, Nurina; Ganda Wijaya, Harry
Return : Study of Management, Economic and Bussines Vol. 2 No. 5 (2023): Return : Study of Management, Economic And Bussines
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v2i05.103

Abstract

The hotel industry, especially non-star hotels, is experiencing the development of very tight competition where consumers prioritize service quality in addition to very low prices, which demands the readiness of their human resources. Identify and analyze matters that need to be considered by lodging managers regarding consumer perceptions of the quality of lodging services for service improvement and increasing the readiness of its human resources. This research uses an integrated approach from the QFD Matrix, Servqual and the Kano Model to find out what things (WHATs) are the main problems of consumer complaints and how (HOWs) overcome these consumer complain its focusing on the human resource aspect. There were 16 service attributes from the results of interviews with consumers and brainstorming with inn managers which were then analyzed using the Servqual and Kano Model, it turned out that 10 service attributes did not meet the level of customer expectations and became the WHATs submatrix in QFD. The largest Level of Interest and Percentage of Interest in the HOW sub-matrix (above 10%) is on human resource issues so that service quality improvements are focused on these matters. The research is limited to the case of one of the cheap lodgings as well as limitations on interviews with respondents and hotel managers who are determined randomly. Analysis of service quality was carried out on all service attributes from the results of interviews, but the discussion was only discussed on service attributes that had the highest interest percentage above 10% in the aspect of human resources. Research on human resource aspects of service quality in the hospitality industry by integrating the QFD Matrix, Servqual and Kano Models.
Co-Authors Herminda, Herminda Marhalinda, Marhalinda Nandan Limakrisna Nurina Nurina Rakhmat Kabul, Eka