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All Journal Jurnal Disrupsi Bisnis Promotor: Jurnal Mahasiswa Kesehatan Masyarakat
Putri, Meilinda Eka
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Economics, Econometrics & Finance Nursing Public Health Other

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Analysis of Outpatient Patient Satisfaction at Jayagiri Health Center, Lembang Village, West Bandung District Putri, Meilinda Eka; Hadithya, Riyan
PROMOTOR Vol. 7 No. 5 (2024): OKTOBER
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i5.820

Abstract

The success of a company depends on how well its customers remain satisfied when using the products and services offered. Similarly, in the context of healthcare services, a hospital's positive or negative reputation is often determined by the patients' evaluations during inpatient or outpatient care. The method used in this study is a qualitative descriptive method, which aims to understand the phenomena experienced by the research subjects. The study found that the highest value of the satisfaction variable is two and is found in the question "How do you think about the suitability of service requirements with the type of service?" with an average score of 4.07 and "How do you think about the fairness of the cost/fee in the service?" with an average score of 4.07. Additionally, the lowest value is found in the statement "How do you think about the speed of service delivery?" with an average score of 3.17. Therefore, it can be concluded that the patient satisfaction variable in this study can be stated as good, as the average score of this variable is 3.86, which falls into the category of 4 (Good). The conclusion that can be drawn from this study is that patients who receive outpatient care at Jayagiri Health Center are already satisfied with the services provided by the center.
Optimalisasi Personal Skill Pada Marketplace Untuk Meningkatkan Penjualan Febrianti, Ranti; Putri, Meilinda Eka; Firmansyah, Ricky
Jurnal Disrupsi Bisnis Vol. 5 No. 2 (2022): Jurnal Disrupsi Bisnis
Publisher : Prodi Manajemen, Fakultas Ekonomi, Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/drb.v5i2.19468

Abstract

Jurnal ini mengulas tentang pengoptimalan Personal Skill pada marketplace untuk meningkatkan penjualan. Penelitian ini bertujuan untuk mengetahui apa ada hubungan antara personal skill dan peningkatan penjualan di satu marketplace, lalu mengetahui kenapa personal skill harus ditingkatkan. Jenis penelitian ini adalah menggunakan penelitian kualitatif, dimana kami selaku peneliti melakukan beberapa penelitian dengan membagikan kuesioner. Adapun instrument penelitiannya adalah observasi yang tidak berstruktur. Sumber data penelitian ini adalah beberapa orang yang memakai marketplace dari rentan umur 19-28 tahun dengan sumber terbanyak yaitu dari sumber yang berumur 20-22 tahun. Adapun hasilnya adalah keterampilan dari diri masing-masing itu sangat berperan penting dalam meningkatkan penjualan di suatu marketplace. Kata Kunci: Personal Skill; Marketplace; Optimalisasi
Co-Authors FEBRIANTI, Ranti Hadithya, Riyan Ricky Firmansyah