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All Journal Masalah-Masalah Hukum Diponegoro Law Review Jurnal Indonesia Sosial Sains Journal Research of Social Science, Economics, and Management Jurnal Penelitian Hukum Indonesia (J-PeHI) Lex Scientia Law Review
Endang Kusuma Astuti
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Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences

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Journal : Lex Scientia Law Review

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Miscommunication As A Cause Of Disputes In The Relationship Between Doctors And Patients In Hospitals_ Astuti, Endang Kusuma; Yustina, Endang Wahyati; Ngah, Anisah Che
Lex Scientia Law Review Vol. 9 No. 1 (2025): May, 2025: Law, Technology, and Globalization: Challenges and Innovations in th
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/lslr.v9i1.21791

Abstract

The legal relationship between doctors and patients always employs communication as a means to reach a mutual acceptance and understanding of each party. However, miscommunication more often than not happens in that legal relationship, thus producing disputes between doctors and patients. The problem raised in this study is how miscommunication between doctors and patients in medical services can cause medical disputes. The study utilized sociolegal research as its research method, with the location of the research being done in Semarang. The results of the study reveal that miscommunication between doctors and patients can be a cause of disputes due to the distinct gap between expectations and the reality received by patients. This distinctive gap could emerge when there are differences in culture and language between doctors and patients. Therefore, the gap caused by miscommunication is one of the most frequent causes of disputes between doctors and patients in medical services.
Co-Authors Arif Kurniawan Endang Wahyati Yustina, Endang Wahyati Irfan Rizky Hutomo Ngah, Anisah Che Ngateman Ngateman