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All Journal Business Perspective Journal Indonesian Educational Administration and Leadership Journal (IDEAL)
Liza Azizah
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Economics, Econometrics & Finance Education Social Sciences Other

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The Influence of Education and Training, Competence and Motivation on The Performance of Employees of The BKKBN Representative Office of Jambi Province Azizah, Liza
Indonesian Educational Administration and Leadership Journal (IDEAL) Vol. 6 No. 1 (2024): Indonesian Educational Administration and Leadership Journal
Publisher : Program Studi Adminsitrasi Pendidikan Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/ideal.v6i1.23613

Abstract

Quantitative research aims to describe the positive influence between education and training (training), competence and motivation with the performance of employees of the Jambi Province BKKBN. Respondents of this study amounted to 84 people (consisting of ASN and Non ASN). The data in this study came from the results of the questionnaire tabulation using the SmartPLS application calculation method. Based on the results of the study, it was concluded that there was a positive influence on Training, Competence and Work Motivation together on Employee Performance. Through the results of hypothesis testing in PLS obtained 71.7% so that it can be concluded that Training, Competence and Work Motivation have a positive influence on employee performance. The amount of the effective contribution of Training and Education to Employee Performance is 53.6%, Competence to Employee Performance is 65.7% and Work Motivation to Employee Performance is 76%. While the remaining 28.3% came from other variables not examined in this study.
Pengaruh Customer Experience, Complaint Handling ,Customer Value, E-Service Quality, terhadap Customer Loyalty dengan Customer Satisfaction sebagai Variabel Intervening: (Studi Kasus di Klinik Kecantikan Dr. Glennarda, Sp.KK) Azizah, Liza; Suciningtyas, Santi; Handayani, Tri; Prasetyo, Arif Hadi
Business Perspective Journal Vol. 4 No. 2 (2024): Business Perspective Journal
Publisher : Prodi Administrasi Bisnis FISIP Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/bpj.v4i2.2087

Abstract

The purpose of this study was to determine and analyze the effect of Customer Experience, Complain Handling, Customer Value, and E-Service Quality on Customer Loyalty with Customer Satisfaction as an Intervening variable, both direct and indirect effects. This study used purposive sampling and accidental sampling techniques with a sample of 100 respondents, the analysis technique used SPSS Version 26.0 with validity test, reliability test, multiple linear regression analysis, significance testing (t test), path analysis and Sobel. Customer Experience (X1) shows a significant influence on Customer Loyalty (Y), Complain Handling (X2) shows a significant influence on Customer Loyalty (Y), Customer Value (X3) shows a significant influence on Customer Loyalty (Y), E-Service Quality (X4) shows a significant influence on Customer Loyalty (Y), there is a significant influence between Customer Experiene (X1) on Customer Loyalty (Y) with Customer Satisfaction (Z) as an intervening variable, there is a significant influence between Complain handling (X2) on Customer Loyalty (Y) with Customer Satisfaction (Z), there is a significant influence between Customer Value (X3) on Customer Loyalty (Y) with Customer Satisfaction (Z) as an Intervening variable, there is a significant influence between E-Service Quality (X4) on Customer Loyalty (Y) with Customer Satisfaction (Z) as an Intervening variable, the Customer Satisfaction (Z) variable has a significant influence on Customer Loyalty (Y). Keywords: customer experience, complain handling, customer value, e-service quality, customer loyalty dan customer satisfaction.
Co-Authors Prasetyo, Arif Hadi Suciningtyas, Santi Tri Handayani