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All Journal Jurnal Bisnis dan Akuntansi International Journal of Economics and Management Research
FARIDA JASFAR
Universitas Trisakti
Economics, Econometrics & Finance

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PERBEDAAN PERANAN TINGKAT KEPUASAAN, KEPERCAYAAN DAN KOMITMEN PELANGGAN HOTEL: STUDI TENTANG SERVICE RELATIONSHIP PADA HOTEL DI JAKARTA DAN BOGOR FARIDA JASFAR
Jurnal Bisnis dan Akuntansi Vol 4 No 1 (2002): Jurnal Bisnis dan Akuntansi
Publisher : Pusat Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Ilmu Ekonomi Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1358.52 KB) | DOI: 10.34208/jba.v4i1.544

Abstract

This research aims to examine the difference behavioral intentions of hotel customers in Jakarta and Bogor. The differences in their feelings of satisfaction, trust and commitment are hypothesized to correlate with the service quality offered by hotels. It is hypothesized that significant associations exist between customer commitment and their trust, accumulative satisfaction and trust and between accumulative satisfaction and customer commitment. Differences in customer satisfaction, trust and commitment theoretically have an impact on their behavioral intentions and to their relationships pattern with the hotels they have visited. To clearly define the relationship pattern, customers are termed as being etiher temporal or loyal in their intentions. The degree of customer satisfaction, trust, commitment and service quality is measured according to the Likert scale, the comparative scale and the semantic scale and is based on completed valid questionnaires taken from 179 respondents (60% from 300 dispersed questionnaires). Based on average scores, the research findings conclude that there are significant differences in satisfaction, trust and commintment to a hotel service provider between loyal customers and temporal customers. Higher scores reflect the behavioral intentions of loyal customers whereas lower scores reflect the behavioral intentions of temporal customers.
Determinants of Principal Job Satisfaction in West Java Province Nurhasanah Pasaribu; Farida Jasfar; Lucy Warsindah; Syarifuddin Sulaiman
International Journal of Economics and Management Research Vol. 2 No. 2 (2023): August : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v2i2.105

Abstract

In the world of education, the issue of job satisfaction and performance has become the main concern for academics. This study aims to investigate the impact of transformational leadership, education and training, and protean careers on job satisfaction. This research is a quantitative research to obtain and collect data and information that refers to the research problem. Data collection techniques based on field research were carried out in kindergarten private schools spread across regencies/cities in West Java Province. The population in this study were all Private Kindergarten (TK) Principals of 1,503 people. Sampling using random sampling and proportional sampling as many as 316 people. The analysis technique uses multiple linear regression analysis. The results showed that transformational leadership, and education and training variables had no significant effect on job satisfaction. The protean career variable has a significant effect on job satisfaction for school principals.
Co-Authors Lucy Warsindah Nurhasanah Pasaribu Sulaiman, Syarifuddin