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THE DESCRIPTION OF THE QUALITY OF HEALTH SERVICES TO PATIENT SATISFACTION M. Fais Satrianegara; Azriful Azriful; Zilfadhilah Arranury; Nur Azisah Anwar
Homes Journal = Hospital Management Studies Journal Vol 1 No 1 (2020): October
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (732.871 KB) | DOI: 10.24252/hmsj.v1i1.16450

Abstract

Background: Quality health services are health services that can satisfy every service user by the average satisfaction level of the population and its implementation by the established code of ethics and service standards. Objective: To determine the description of the quality of health services on patient satisfaction in the inpatient installation of the Makassar General Hospital of the Hajj Region in 2019.Method: The method used is descriptive. The population in this study were patients using inpatient class III RSUD Haji Makassar in 2019 and based on data obtained in May 2019 as many as 848 patients.Result:The satisfaction service variable shows that of the 89 samples studied, 80 respondents were satisfied (89.9%) and 9 respondents (10.1%) were dissatisfied. The reliability variable (57.3%) is categorized as good and (42.7%) is not good. The responsiveness variable (66.3%) is categorized as good and (33.7%) is not good. The guarantee variable (75.3%) is categorized as good and (24.7%) is not good. The direct evidence variable (53.9%) is categorized as good and (46.1%) is not good. The empathy variable (82.0%) is categorized as good and (18.0%) is not good.Conclusion: It is hoped that the health workers at the General Hospital of the Haji Makassar Region will improve performance in prime health service activities to the community, and always prioritize the interests of patients in installations, especially patients in inpatient installations.
AN OVERVIEW OF ROLE TIM WORK DIMENSION, ADEQUATE STAFF AND HEALTH WORKERS’ PERCEPTION OF PATIENTS SAFETY CULTURE Fatmawaty fatma Mallapiang; Hasbi Ibrahim; Nur Fitriyani Arifuddin; Azriful Azriful; Surahmawati Surahmawati
Homes Journal = Hospital Management Studies Journal Vol 2 No 2 (2021): June
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (56.453 KB) | DOI: 10.24252/hmsj.v2i2.21043

Abstract

Background:Medical error is a threat to every patient who wants to take care, therefore the importance of patient safety culture is applied in every hospital to keep patients safer in terms of health careObjective:This research describes the overview of role teamwork dimension, adequate staffand health workers’ perception of patient’s safety culturein the hospitalization unit of Dr. Tajuddin Chalid Hospital of MakassarMethod: It uses a descriptive quantitative approach to explain the issue. The research samples consist of 107 health workers stationed at the hospitalization unit by utilizing the purposive sampling techniqueResult: The findings show that the patient safety culture falls into a moderate category (57.0%). Teamwork on moderate category 55,1%, adequate staff on moderate category (65.4%), and health workers’ perception of patient’s safety on moderate category (77.6%)Conclusion: This research concludes that the safety culture in the hospitalization unit of Dr. Tajuddin Chalid Hospital of Makassar is classified moderate, signifying that the health workers have practiced the patient safety culture by the Patient Safety Standards (PSS) despite some lacking in several areas. It also encourages following the SOP by conducting training and workshops for the health workers.
DESCRIPTION OF VALUES IN THE WORKPLACE, INTERPERSONAL RELATIONSHIPS, WORK ORGANIZATION, AND WORK CONTENT IN EMPLOYEES OF HOTEL X MAKASSAR CITY Fatmawaty Mallapiang; Azriful Azriful; Triana Andika Putri
Homes Journal = Hospital Management Studies Journal Vol 2 No 3 (2021): October
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1151.92 KB) | DOI: 10.24252/hmsj.v2i3.22833

Abstract

Background: To improve safety and health in the work environment, prevention needs to be taken with attention to psychosocial in the workplace. This is because the workplace is a source of psychosocial risk and also an ideal place to deal with these risks in protecting the health and well-being of workers.Objective: This research aims to know the picture of values in the workplace,interpersonal and leadership relationships, work for an organization, and work content in the workplace at the employees of Hotel X Makassar City.Method: The type of research used is quantitative descriptive. Sampling was conducted by the Total Sampling method of 56 respondents.Result: The results of the study found that 19.6% of categories lack values in the workplace, 12.5% of employees have fewer interpersonal and leadership relationships and the organization of work and work content is 12.5% less.Conclusion: The conclusion in this study is that values in the workplace have not been fairly distributed, the lack of social support from colleagues in aspects of interpersonal relationships and leadership, work organization, and worker work content is still lacking in contributing to the organization in the workplace. Therefore, it is expected that the company adjusts between working capacity and workload
OVERVIEW OF THE MENTAL WORKLOAD OF FEMALE NURSES DURING THE COVID-19 PANDEMIC AT HOSPITAL X Fatmawaty Mallapiang; Febriani Prastike; Nildawati Nildawati; Azriful Azriful
Homes Journal = Hospital Management Studies Journal Vol 4 No 1 (2023): Homes Journal: February
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/hmsj.v4i1.35593

Abstract

In the Covid-19 pandemic crisis, nurses are professionals in the health sector who have to work and provide nursing services during the Covid-19 pandemic and always interact with patients who are positive for Covid-19 so as to increase the mental workload of nurses. The mental workload of nurses should be within normal limits. This study aims to describe the mental workload of female nurses during the Covid-19 pandemic. The type of research used is quantitative with a descriptive approach. The population in the study were all female nurses on duty at Hospital X with a total sample of 22 nurses using purposive sampling technique with inclusion criteria, namely female nurses in charge of handling Covid-19 and the ICU room. The results showed that the mental workload felt by female nurses was in the high category of 17 (77.3%) and very high category of 5 (22.7%). The mental workload of nurses is in the high category and the indicator of the NASA-TLX method is the most dominant on the mental workload of nurses in Hospital X, namely the time requirement indicator of 21.75%. Suggestions in this study are for nurses to manage their time as housewives and workloads and provide the best care during the Covid-19 pandemic.